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skills: Systems Evaluation
skills: Social Perceptiveness
skills: Negotiation
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skills: Service Orientation
skills: Persuasion
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competency required: Project execution plans — manage day-to-day adherence to budget, schedule, and scope with limited oversight on mid-size IT projects.
competency required: Project milestones and deliverables — track progress against baselines and produce regular status reports for stakeholders.
competency required: Project personnel activities — coordinate task assignments and monitor team workload across concurrent IT workstreams.
competency required: Customer requirements — assess current needs through direct interviews and documented surveys, then translate findings into project scope adjustments.
competency required: Project plan modifications — draft, review, and submit change requests following established change-control procedures.
competency required: IT project meetings — schedule, facilitate, and document outcomes including action items and decision records.
competency required: Project risks and issues — identify, analyze, and recommend mitigation strategies using standard risk-management frameworks.
competency required: Deliverable quality reviews — conduct structured reviews against acceptance criteria before submission to clients or stakeholders.
competency required: Project management software tools — configure project plans, dashboards, and resource allocations for routine IT projects.
competency required: Cross-functional team communications — coordinate information flow between developers, infrastructure teams, and business units on active technology deployments.

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competency required: Customer relationships — cultivate and sustain independently for a portfolio of individual or business clients in a branch banking or brokerage setting.
competency required: Cash and financial instrument flows — oversee daily operations with reduced supervision, identifying irregularities and initiating corrective action in a financial operations unit.
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competency required: DOT roadside inspection — present documents and walk an officer through the rig confidently.
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competency required: Hold-and-transfer procedures — execute correctly when an issue exceeds tier-1 scope.
competency required: Common script paths (returns, billing questions, password resets) — follow to resolution on familiar issues.
competency required: Compliance disclosures (recording notice, do-not-call) — deliver verbatim per regulatory requirements.
competency required: Personal-info handling (PHI, PCI) — apply the company's privacy posture in every interaction.
competency required: Tone-of-voice corrections from QA — incorporate within one coaching cycle.
competency required: Schedule adherence (login, breaks, ACW) — meet within the team's stated targets.

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Persuasion
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Negotiation
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Management of Financial Resources
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Science
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term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Customer relationships — cultivate and sustain independently for a portfolio of individual or business clients in a branch banking or brokerage setting.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Cash and financial instrument flows — oversee daily operations with reduced supervision, identifying irregularities and initiating corrective action in a financial operations unit.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Branch or departmental activities — coordinate across multiple staff roles with moderate oversight, ensuring efficient workflow in a regional office.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Recruitment processes — manage end-to-end candidate sourcing and screening using human resources software, supporting timely staffing of financial teams.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Budget variance reports — analyze cost data using financial analysis software and recommend adjustments to departmental spending plans.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Employee training programs — administer and monitor progress, adapting delivery schedules to meet evolving skill needs within a financial services department.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Business intelligence tools — utilize to produce recurring performance reports and surface actionable insights for management review.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Complex customer problems — assess and resolve by applying critical thinking and knowledge of financial products in a client-facing service environment.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

CRM software records — maintain and query to track customer interactions, ensuring data accuracy across a financial services portfolio.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Personnel scheduling and workload allocation — manage to optimize team productivity in a branch or credit department setting.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
  address locality: Atlanta
  address region: GA
  address country: US

Critical Thinking
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Active Listening
type: DefinedTerm
term code: onet:skill

Speaking
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Project execution plans — manage day-to-day adherence to budget, schedule, and scope with limited oversight on mid-size IT projects.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

Project milestones and deliverables — track progress against baselines and produce regular status reports for stakeholders.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

Project personnel activities — coordinate task assignments and monitor team workload across concurrent IT workstreams.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

Customer requirements — assess current needs through direct interviews and documented surveys, then translate findings into project scope adjustments.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

Project plan modifications — draft, review, and submit change requests following established change-control procedures.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

IT project meetings — schedule, facilitate, and document outcomes including action items and decision records.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

Project risks and issues — identify, analyze, and recommend mitigation strategies using standard risk-management frameworks.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

Deliverable quality reviews — conduct structured reviews against acceptance criteria before submission to clients or stakeholders.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

Project management software tools — configure project plans, dashboards, and resource allocations for routine IT projects.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

Cross-functional team communications — coordinate information flow between developers, infrastructure teams, and business units on active technology deployments.
type: DefinedTerm
term code: 15-1299.09:developing
description: Developing mastery level

Critical Thinking
type: DefinedTerm
term code: onet:skill

Active Listening
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Customer relationships — cultivate and sustain independently for a portfolio of individual or business clients in a branch banking or brokerage setting.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Cash and financial instrument flows — oversee daily operations with reduced supervision, identifying irregularities and initiating corrective action in a financial operations unit.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Branch or departmental activities — coordinate across multiple staff roles with moderate oversight, ensuring efficient workflow in a regional office.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Recruitment processes — manage end-to-end candidate sourcing and screening using human resources software, supporting timely staffing of financial teams.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Budget variance reports — analyze cost data using financial analysis software and recommend adjustments to departmental spending plans.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Employee training programs — administer and monitor progress, adapting delivery schedules to meet evolving skill needs within a financial services department.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Business intelligence tools — utilize to produce recurring performance reports and surface actionable insights for management review.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Complex customer problems — assess and resolve by applying critical thinking and knowledge of financial products in a client-facing service environment.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

CRM software records — maintain and query to track customer interactions, ensuring data accuracy across a financial services portfolio.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

Personnel scheduling and workload allocation — manage to optimize team productivity in a branch or credit department setting.
type: DefinedTerm
term code: 11-3031.00:developing
description: Developing mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
  address locality: Atlanta
  address region: GA
  address country: US

Speaking
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Active Listening
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Comprehensive marketing strategy — develop and evaluate autonomously by integrating organizational objectives, market characteristics, and financial viability across product portfolios.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Multi-channel marketing activities and policies — direct and coordinate across advertising, digital, and promotional channels to drive measurable revenue and brand outcomes.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Full product development financial analysis — conduct independently, encompassing R&D appropriations, budget variance, and profit-loss projections for executive decision-making.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Dynamic pricing strategies — design and refine across complex market segments, balancing competitive pressures, cost structures, and long-term customer retention objectives.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Strategic sales forecasting — lead business development analysis and market trend monitoring to ensure sustained profitability across product lines and service categories.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Marketing and sales team — hire, train, and conduct performance evaluations for a full departmental team, overseeing daily operations and capability development.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Non-routine competitive and consumer insight challenges — resolve through advanced critical thinking, synthesizing quantitative data and qualitative market signals into actionable strategy.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Cross-functional product specification alignment — lead consultations with product development teams to ensure market-driven design, color, and packaging decisions are embedded in development cycles.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Video creation, data visualization, and presentation platforms — leverage proficiently to produce high-impact executive communications and market-facing campaign assets.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Complex negotiations with agency partners and media vendors — conduct autonomously, securing favorable terms while maintaining strategic brand and budget objectives.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Speaking
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Active Listening
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Multi-stop routes within a region — execute reliably across 3–5 deliveries per shift.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

Adverse-weather driving (rain, snow, crosswinds) — judge correctly when to slow down or shut down.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

Customer-site etiquette at warehouses and retail DCs — handle check-in, dock assignment, and lumper services routinely.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

Light mechanical troubleshooting (tire pressure, fluid checks, fuse swaps) — perform roadside without dispatch.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

DOT roadside inspection — present documents and walk an officer through the rig confidently.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

Load securement (chains, straps, dunnage) — apply correctly to dry-van and flatbed configurations.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

Refrigerated trailer ops (set-point, pre-cool, temperature recorder) — operate reliably on perishable loads.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

Newer drivers on familiar routes — accompany during their first solo weeks.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

Fuel efficiency techniques (cruise control, idle reduction, RPM management) — apply to meet a company MPG target.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

Trip logs and settlement statements — reconcile with dispatch on a weekly basis without errors.
type: DefinedTerm
term code: 53-3032.00:developing
description: Developing mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
  address locality: Waycross
  address region: GA
  address country: US

Service Orientation
type: DefinedTerm
term code: onet:skill

Active Listening
type: DefinedTerm
term code: onet:skill

Speaking
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Account lookups and identity verification — perform per company script across the standard contact channels.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Customer-facing tone and pacing — deliver consistently within the first month under QA review.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Knowledge-base articles for common questions — read, paraphrase, and apply during a call without dead air.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Ticketing-system data entry — log calls accurately to the company's CRM schema.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Hold-and-transfer procedures — execute correctly when an issue exceeds tier-1 scope.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Common script paths (returns, billing questions, password resets) — follow to resolution on familiar issues.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Compliance disclosures (recording notice, do-not-call) — deliver verbatim per regulatory requirements.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Personal-info handling (PHI, PCI) — apply the company's privacy posture in every interaction.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Tone-of-voice corrections from QA — incorporate within one coaching cycle.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Schedule adherence (login, breaks, ACW) — meet within the team's stated targets.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level