Medical Sales Account Executive (Billings & Miles City)
lexical (+2.2): title vocabulary overlaps 41-4012.00 at 100% of the best candidate
canonical (+1.35): 3/4 title terms appear in the O*NET competency and task profile for 41-4012.00 (sales, account, executive)
41-4011.00 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products @ 34%
onet_alt (+2.9): "store delivery driver" is a onet alt title for 53-3031.00 (sole claimant)
pattern (+1.5): title matches the curated pattern for 53-3031.00
canonical (+1.2): 2/3 title terms appear in the O*NET competency and task profile for 53-3031.00 (delivery, driver)
lexical (+1.13): title vocabulary overlaps 53-3031.00 at 51% of the best candidate
53-3032.00 Heavy and Tractor-Trailer Truck Drivers @ 8%
Drive trucks to deliver such items as food, medical supplies, or newspapers.
Inform regular customers of new products or services and price changes.
Record sales or delivery information on daily sales or delivery record.
Listen to and resolve customers' complaints regarding products or services.
Collect money from customers, make change, and record transactions on customer receipts.
Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.
Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
Collect coins from vending machines, refill machines, and remove aged merchandise.
Write customer orders and sales contracts according to company guidelines.
Review lists of dealers, customers, or station drops and load trucks.
Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.
Assigned delivery route — complete all stops accurately and on time with minimal oversight across varying traffic conditions.
Customer relationships — inform regular customers of new products, services, and price changes using confident verbal communication.
Daily sales and delivery records — maintain accurate logs using inventory management software or route-tracking applications independently.
Customer payment transactions — process cash, record totals, and balance daily receipts against inventory with consistent accuracy.
Customer complaints and service issues — listen actively and resolve common product or delivery concerns on the spot without escalation.
Vehicle and equipment maintenance — perform routine checks and cleaning of truck cab and food-dispensing units following scheduled maintenance intervals.
Inventory levels on the truck — monitor stock throughout the shift and report shortages or overages to the dispatch team promptly.
Route efficiency — adjust stop order within assigned territory to manage time effectively when delays or cancellations arise.
Product knowledge — apply familiarity with food, beverage, or supply offerings to answer customer questions confidently during deliveries.
Delivery and sales data — enter and retrieve records in a database interface to support accurate end-of-day reporting.
Federal job data sourced from USAJobs.gov, the official job site of the U.S. Federal Government.
Maintenance Shop Technician B $5,000 Sign On Bonus Belgrade, MT
lexical (+2.2): title vocabulary overlaps 49-1011.00 at 100% of the best candidate
canonical (+1.8): 3/3 title terms appear in the O*NET competency and task profile for 49-1011.00 (maintenance, shop, technician)
49-9071.00 Maintenance and Repair Workers, General @ 24%
Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
Interpret specifications, blueprints, or job orders to construct templates and lay out reference points for workers.
Monitor employees' work levels and review work performance.
Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment.
Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.
Requisition materials and supplies, such as tools, equipment, or replacement parts.
Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs.
Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.
Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.
Investigate accidents or injuries and prepare reports of findings.
Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
Develop, implement, or evaluate maintenance policies and procedures.
Meet with vendors or suppliers to discuss products used in repair work.
Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.
Review, evaluate, accept, and coordinate completion of work bid from contractors.
Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.
Develop or implement electronic maintenance programs or computer information management systems.
Design equipment configurations to meet personnel needs.
Hand tools, gauges, and test instruments — independently inspect, test, and measure completed work to verify conformance to repair specifications in a mid-size maintenance shop.
Safety inspection checklists and training materials — conduct routine employee safety training and monitor work areas to detect and correct unsafe conditions with minimal oversight.
Blueprints, specifications, and job orders — interpret and translate technical documents into templates and reference points that guide crew members on multi-trade repair projects.
Employee performance records and work schedules — review and monitor work levels across a small crew, providing timely feedback to maintain productivity and quality targets.
Hand tools, hydraulic presses, and welding equipment — perform skilled repair and maintenance operations on familiar equipment types, supporting crew output during high-demand periods.
Material and labor cost estimates — calculate and compare estimated versus actual costs for routine jobs using standard costing methods and departmental budget guidelines.
Shop inventory systems and maintenance logs — monitor tool and parts stock levels and shop conditions routinely, initiating replenishment actions before shortfalls affect operations.
Requisition and procurement workflows — coordinate ordering of tools, equipment, and replacement parts, balancing urgency and budget constraints for ongoing maintenance jobs.
Inventory management and project management software — use system functions to track job progress, assign resources, and generate status reports for supervisory review.
Crew communications and shift handoffs — clearly convey task priorities, safety updates, and schedule changes to technicians and peer supervisors through verbal and written channels.
Relationship Banker I - MT-Great Falls 10th Avenue
lexical (+2.2): title vocabulary overlaps 41-3031.00 at 100% of the best candidate
onet_alt (+1.45): "relationship banker" is a onet alt title for 41-3031.00 (shared with 1 other SOC)
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 41-3031.00 (relationship)
Make bids or offers to buy or sell securities.
Agree on buying or selling prices at optimal levels for clients.
Buy or sell stocks, bonds, commodity futures, foreign currencies, or other securities on behalf of investment dealers.
Complete sales order tickets and submit for processing of client-requested transactions.
Report all positions or trading results.
Interview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, or financial objectives.
Discuss financial options with clients and keep them informed about transactions.
Identify opportunities or develop channels for purchase or sale of securities or commodities.
Develop financial plans, based on analysis of clients' financial status.
Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.
Devise trading, option, or hedge strategies.
Determine customers' financial services needs and prepare proposals to sell services that address these needs.
Track and analyze factors that affect price movement, such as trade policies, weather conditions, political developments, or supply and demand changes.
Inform other traders, managers, or customers of market conditions, including volume, price, competition, or dynamics.
Offer advice on the purchase or sale of particular securities.
Contact prospective customers to present information and explain available services.
Explain stock market terms or trading practices to clients.
Calculate costs for billings or commissions.
Prepare financial reports to monitor client or corporate finances.
Supply the latest price quotes on any security, as well as information on the activities or financial positions of the corporations issuing these securities.
Supervise support staff and ensure proper execution of contracts.
Relay buy or sell orders to securities exchanges or to firm trading departments.
Evaluate costs and revenue of agreements to determine continued profitability.
Sell services or equipment, such as trusts, investments, or check processing services.
Negotiate prices or contracts for securities or commodities sales or purchases.
Prepare and send requests for price quotations to all companies in a particular market.
Price securities or commodities based on market conditions.
Purchase or sell financial derivatives for customers.
Object or component oriented development software
Customer relationship management CRM software
Buy and sell orders — execute client-directed transactions across stocks, bonds, and foreign currencies with reduced oversight on an active trading desk.
Market conditions — monitor multiple asset classes simultaneously using financial analysis software and flag developing risks to the client portfolio.
Client interviews — conduct independent discovery sessions to assess financial objectives, cash flow, liabilities, and tax status with moderate complexity clients.
Negotiated pricing — agree on buying or selling prices at levels favorable to clients by applying current market knowledge and basic negotiation skills.
Trade confirmations and records — verify and reconcile transaction data in database systems to ensure accuracy and regulatory compliance after each trading session.
Sales presentations — prepare and deliver clear written and oral communications explaining investment options to retail or institutional clients using relevant financial data.
Position reporting — produce timely and complete reports of all trading positions and results for compliance and management review in a regulated brokerage environment.
Client relationship management — maintain ongoing client contact through electronic mail and CRM tools, proactively addressing routine account inquiries and service needs.
Risk signals — apply critical thinking to evaluate market indicators and identify emerging threats or opportunities affecting client portfolios in familiar asset classes.
Time-sensitive order processing — prioritize and complete multiple sales order tickets accurately under moderate time pressure on a fast-paced trading floor.
lexical (+2.2): title vocabulary overlaps 35-3023.01 at 100% of the best candidate
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 35-3023.01 (barista)
lexical (+2.2): title vocabulary overlaps 41-9099.00 at 100% of the best candidate
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 41-9099.00 (store)
41-1011.00 First-Line Supervisors of Retail Sales Workers @ 25%
onet_alt (+2.9): "bakery manager" is a onet alt title for 41-1011.00 (sole claimant)
lexical (+1.62): title vocabulary overlaps 41-1011.00 at 73% of the best candidate
lexical (+2.2): title vocabulary overlaps 51-9123.00 at 100% of the best candidate
onet_alt (+1.45): "cake decorator" is a onet alt title for 51-9123.00 (shared with 1 other SOC)
ISSO / ISSM AFGSC Task Force Detachment 11
Manage project execution to ensure adherence to budget, schedule, and scope.
Confer with project personnel to identify and resolve problems.
Monitor or track project milestones and deliverables.
Submit project deliverables, ensuring adherence to quality standards.
Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.
Initiate, review, or approve modifications to project plans.
Schedule and facilitate meetings related to information technology projects.
Direct or coordinate activities of project personnel.
Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Identify need for initial or supplemental project resources.
Perform risk assessments to develop response strategies.
Prepare project status reports by collecting, analyzing, and summarizing information and trends.
Develop and manage annual budgets for information technology projects.
Identify, review, or select vendors or consultants to meet project needs.
Develop and manage work breakdown structure (WBS) of information technology projects.
Establish and execute a project communication plan.
Coordinate recruitment or selection of project personnel.
Monitor the performance of project team members, providing and documenting performance feedback.
Assign duties, responsibilities, and spans of authority to project personnel.
Negotiate with project stakeholders or suppliers to obtain resources or materials.
End-to-end project execution — autonomously manage budget, schedule, scope, and quality across complex, multi-phase IT initiatives.
Stakeholder escalations and project conflicts — confer with personnel at all levels to diagnose root causes and drive resolution on non-routine issues.
Integrated project performance data — analyze milestone trends, earned value metrics, and risk indicators to inform proactive corrective actions.
High-stakes project deliverables — certify quality and compliance against technical and contractual standards before formal client acceptance.
Future customer needs and strategic priorities — lead discovery engagements combining direct consultation, data analysis, and competitive benchmarking.
Scope, schedule, and cost baselines — evaluate and approve project plan modifications, balancing organizational constraints and customer expectations.
Complex IT project meetings and workshops — design agendas and facilitate decision-making sessions involving technical, executive, and vendor participants.
Project personnel resources — apply judgment to allocate, develop, and realign team members across shifting project demands in a dynamic IT environment.
Systems and technology architecture assessments — analyze fit-for-purpose of proposed solutions against organizational requirements using systems-analysis techniques.
Vendor and contract negotiations — lead scope, timeline, and cost discussions with external technology suppliers to protect project outcomes.
lexical (+2.1): title vocabulary overlaps 35-2014.00 at 95% of the best candidate
canonical (+1.8): 1/1 title terms appear in the O*NET competency and task profile for 35-2014.00 (cook)
pattern (+1.5): title matches the curated pattern for 35-2014.00
onet_primary (+0.57): "cook" is a onet primary title for 35-2014.00 (shared with 5 other SOCs)
onet_alt (+0.41): "cook" is a onet alt title for 35-2014.00 (shared with 6 other SOCs)
35-2012.00 Cooks, Institution and Cafeteria @ 25%
Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
Inspect and clean food preparation areas, such as equipment, work surfaces, and serving areas, to ensure safe and sanitary food-handling practices.
Portion, arrange, and garnish food, and serve food to waiters or patrons.
Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Season and cook food according to recipes or personal judgment and experience.
Coordinate and supervise work of kitchen staff.
Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
Turn or stir foods to ensure even cooking.
Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
Substitute for or assist other cooks during emergencies or rush periods.
Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
Bake breads, rolls, cakes, and pastries.
Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches.
Estimate expected food consumption, requisition or purchase supplies, or procure food from storage.
Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs.
Butcher and dress animals, fowl, or shellfish, or cut and bone meat prior to cooking.
Data base user interface and query software
A single station (grill, sauté, fry) — run independently through a typical service.
Pacing and timing on tickets — coordinate within a station during moderate-volume service.
Common menu items — execute consistently to plate spec across a busy shift.
Mid-shift restocks and prep calls — anticipate and act on without prompting from the chef.
Cooking faults (over/undercook, broken sauce) — recognize and recover at the station.
Food cost and waste at the station level — minimize during routine service.
Communication with expo and other stations — sustain clearly through service rushes.
New prep cooks on basic tasks — guide on knife work and recipe execution.
Inventory counts on assigned items — complete accurately for the kitchen lead.
Daily specials within the chef's framework — execute reliably to plate.
35-2012.00 Cooks, Institution and Cafeteria @ 24%
onet_alt (+2.9): "floral clerk" is a onet alt title for 27-1023.00 (sole claimant)
lexical (+1.17): title vocabulary overlaps 27-1023.00 at 53% of the best candidate
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 27-1023.00 (floral)
43-3031.00 Bookkeeping, Accounting, and Auditing Clerks @ 17%
Medical Equipment Driver & Customer Service
canonical (+1.8): 2/2 title terms appear in the O*NET competency and task profile for 53-7062.00 (warehouse, worker)
onet_alt (+1.45): "warehouse worker" is a onet alt title for 53-7062.00 (shared with 1 other SOC)
lexical (+1): title vocabulary overlaps 53-7062.00 at 45% of the best candidate
53-7065.00 Stockers and Order Fillers @ 30%
Maintain equipment storage areas to ensure that inventory is protected.
Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported.
Sort cargo before loading and unloading.
Attach identifying tags to containers or mark them with identifying information.
Record numbers of units handled or moved, using daily production sheets or work tickets.
Attach slings, hooks, or other devices to lift cargo and guide loads.
Carry needed tools or supplies from storage or trucks and return them after use.
Pack containers and re-pack damaged containers.
Assemble product containers or crates, using hand tools and precut lumber.
Adjust controls to guide, position, or move equipment, such as cranes, booms, or cameras.
Connect electrical equipment to power sources so that it can be tested before use.
Work orders and oral instructions — interpret and execute independently to determine material assignments and prioritize daily tasks in a busy freight facility.
Forklifts and pallet jacks — operate with reduced oversight to transport freight, stock, and materials between production areas, storage, and delivery vehicles.
Equipment storage areas — inspect and maintain on a recurring schedule to ensure inventory protection and compliance with organization standards.
Multilimb coordination — apply consistently when simultaneously steering material-moving equipment and managing load stability on warehouse ramps.
Repetitive lifting and carrying tasks — complete full shift workloads using proper body mechanics to sustain stamina across extended work periods.
Damaged or misplaced inventory — identify and report using deductive reasoning when conducting routine stock checks in a storage area.
Customer and delivery driver interactions — respond to questions and direct them appropriately, demonstrating basic customer and personal service skills.
Inventory management software — update stock movement records routinely and flag discrepancies for supervisor review in a warehouse database.
Safety and security protocols — follow and reinforce among peers when loading or unloading vehicles to reduce injury and loss risk.
Extent flexibility and manual dexterity — use to repackage, sort, and stack varied freight sizes within confined storage spaces efficiently.
pattern (+1.5): title matches the curated pattern for 11-2022.00
canonical (+1.2): 2/3 title terms appear in the O*NET competency and task profile for 11-2022.00 (sales, manager)
lexical (+1.09): title vocabulary overlaps 11-2022.00 at 49% of the best candidate
41-4012.00 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products @ 21%
Oversee regional and local sales managers and their staffs.
Resolve customer complaints regarding sales and service.
Monitor customer preferences to determine focus of sales efforts.
Confer with potential customers regarding equipment needs, and advise customers on types of equipment to purchase.
Review operational records and reports to project sales and determine profitability.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
Determine price schedules and discount rates.
Prepare budgets and approve budget expenditures.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
Represent company at trade association meetings to promote products.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
Assess marketing potential of new and existing store locations, considering statistics and expenditures.
Direct foreign sales and service outlets of an organization.
Regional and local sales managers and their staffs — oversee performance, guide strategic priorities, and resolve escalated operational issues across a multi-location sales organization.
Complex customer complaints — resolve autonomously by applying negotiation and judgment to protect client relationships and organizational reputation in high-stakes service scenarios.
Market and customer preference intelligence — synthesize cross-channel data to determine strategic focus of sales efforts across product lines and customer segments.
Price schedules and enterprise discount structures — design and implement rate frameworks that balance competitive positioning with margin targets across a full sales portfolio.
Staffing, training, and performance evaluation programs — plan and direct end-to-end talent development initiatives that strengthen sales capability organization-wide.
Sales of manufactured products, services, or commodities — direct and coordinate all channel activities to achieve revenue goals across a full territorial or vertical scope.
Non-routine profitability challenges — apply complex problem-solving and systems evaluation to diagnose underperforming segments and recommend corrective action.
Cross-functional coordination — align sales operations with marketing, finance, and operations teams to ensure integrated execution of go-to-market strategies.
Cloud-based data sharing and reporting platforms — leverage enterprise tools to provide real-time visibility into sales performance metrics for distributed teams.
Inductive and deductive reasoning — apply to evaluate competing market signals and develop evidence-based sales strategies in ambiguous or rapidly shifting industry environments.
Mobile Associate, Store-in-Store, - 5K Relocation or Sign on
lexical (+2.2): title vocabulary overlaps 49-9095.00 at 100% of the best candidate
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 49-9095.00 (mobile)
49-3042.00 Mobile Heavy Equipment Mechanics, Except Engines @ 22%
Seal open sides of modular units to prepare them for shipment, using polyethylene sheets, nails, and hammers.
Move and set up mobile homes or prefabricated buildings on owners' lots or at mobile home parks.
Inspect, examine, and test the operation of parts or systems to evaluate operating condition and to determine if repairs are needed.
Connect water hoses to inlet pipes of plumbing systems, and test operation of plumbing fixtures.
Remove damaged exterior panels, repair and replace structural frame members, and seal leaks, using hand tools.
List parts needed, estimate costs, and plan work procedures, using parts lists, technical manuals, and diagrams.
Confer with customers or read work orders to determine the nature and extent of damage to units.
Install, repair, and replace units, fixtures, appliances, and other items and systems in mobile and modular homes, prefabricated buildings, or travel trailers, using hand tools or power tools.
Reset hardware, using chisels, mallets, and screwdrivers.
Repair leaks in plumbing or gas lines, using caulking compounds and plastic or copper pipe.
Locate and repair frayed wiring, broken connections, or incorrect wiring, using ohmmeters, soldering irons, tape, and hand tools.
Open and close doors, windows, and drawers to test their operation, trimming edges to fit, using jackplanes or drawknives.
Connect electrical systems to outside power sources and activate switches to test the operation of appliances and light fixtures.
Refinish wood surfaces on cabinets, doors, moldings, and floors, using power sanders, putty, spray equipment, brushes, paints, or varnishes.
Polyethylene sheets, nails, and hammers — apply under direct supervision to seal open sides of modular units in preparation for shipment at a staging yard.
Mobile home leveling and blocking procedures — follow step-by-step instructions to assist in positioning prefabricated units on owner lots or mobile home parks.
Basic hand tools and power tools — use under close guidance to install or replace simple fixtures and appliances inside mobile or modular homes.
Water hoses and inlet pipes — connect to plumbing systems and perform basic operational tests on plumbing fixtures under a journeyman installer's supervision.
Work orders and customer instructions — read and clarify with a supervisor to identify the nature and extent of damage reported on a residential installation site.
Exterior panels and visible structural components — inspect for obvious damage and report findings to a lead installer during a routine unit assessment.
Parts lists and technical manuals — reference with guidance to identify and list components needed for a basic repair task on a mobile or modular home.
Safety protocols and PPE requirements — observe and follow consistently while working on active installation or repair sites in residential or park settings.
Simple leaks and minor exterior damage — assist in sealing and patching under supervision using hand tools and sealant materials on a job site.
Time and task sequencing — follow a structured daily schedule assigned by a lead installer to complete assigned portions of an installation project on time.
Mobile Associate, Store-in-Store, 5K Relocation or Sign on
Mobile Associate - Retail Sales - 5K Relocation or Sign on
Mobile Associate - Retail Sales- 5K Relocation or Sign on
lexical (+2.2): title vocabulary overlaps 41-1011.00 at 100% of the best candidate
pattern (+1.5): title matches the curated pattern for 41-1011.00
category_corroborated (+0.6): source category "Store Manager" agrees with independent title/competency evidence for 41-1011.00
canonical (+0.45): 1/4 title terms appear in the O*NET competency and task profile for 41-1011.00 (store)
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Keep records of purchases, sales, and requisitions.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
Inventory stock and reorder when inventory drops to a specified level.
Establish and implement policies, goals, objectives, and procedures for the department.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Enforce safety, health, and security rules.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Formulate pricing policies for merchandise, according to profitability requirements.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
Establish credit policies and operating procedures.
Plan budgets and authorize payments and merchandise returns.
Full-shift supervision — direct and oversee all sales, inventory, and customer service activities autonomously across an entire retail store shift.
Complex customer conflict resolution — negotiate and resolve escalated complaints independently, applying persuasion and critical thinking to protect customer retention.
Staff performance evaluation — assess individual associate strengths and development areas, delivering structured feedback within a retail personnel management process.
Merchandise compliance audits — conduct thorough floor audits to confirm all products are correctly displayed, priced, and performing as advertised across every department.
Sales trend analysis — interpret POS data and sales reports to identify performance gaps and adjust floor strategies without management prompting.
Instructional coaching sessions — lead group or one-on-one instruction sessions that develop staff competency in handling non-routine and high-stakes sales scenarios.
Inventory integrity management — oversee cycle counts, reconcile variances, and submit accurate purchase and requisition records through the store's database interface.
Operational problem solving — apply systems analysis to diagnose recurring workflow bottlenecks—such as checkout congestion or stockout patterns—and implement corrective actions.
Cross-functional coordination — align sales floor activities with receiving, loss prevention, and back-office teams to ensure seamless store operations.
Human resources compliance — handle routine personnel matters including attendance tracking, corrective documentation, and HR software entries within company policy guidelines.
Registered Nurse (Residential Rehabilitation Treatment Program)
onet_primary (+3.4): "registered nurse" is a onet primary title for 29-1141.00 (sole claimant)
lexical (+2.2): title vocabulary overlaps 29-1141.00 at 100% of the best candidate
canonical (+1.8): 2/2 title terms appear in the O*NET competency and task profile for 29-1141.00 (registered, nurse)
rapids (+1.5): "registered nurse" is a rapids title for 29-1141.00 (sole claimant)
pattern (+1.5): title matches the curated pattern for 29-1141.00
onet_alt (+1.45): "registered nurse" is a onet alt title for 29-1141.00 (shared with 1 other SOC)
Record patients' medical information and vital signs.
Administer medications to patients and monitor patients for reactions or side effects.
Maintain accurate, detailed reports and records.
Monitor, record, and report symptoms or changes in patients' conditions.
Provide health care, first aid, immunizations, or assistance in convalescence or rehabilitation in locations such as schools, hospitals, or industry.
Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.
Direct or supervise less-skilled nursing or healthcare personnel or supervise a particular unit.
Monitor all aspects of patient care, including diet and physical activity.
Instruct individuals, families, or other groups on topics such as health education, disease prevention, or childbirth and develop health improvement programs.
Modify patient treatment plans as indicated by patients' responses and conditions.
Observe nurses and visit patients to ensure proper nursing care.
Assess the needs of individuals, families, or communities, including assessment of individuals' home or work environments, to identify potential health or safety problems.
Work with individuals, groups, or families to plan or implement programs designed to improve the overall health of communities.
Prepare patients for and assist with examinations or treatments.
Perform administrative or managerial functions, such as taking responsibility for a unit's staff, budget, planning, or long-range goals.
Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition.
Prescribe or recommend drugs, medical devices, or other forms of treatment, such as physical therapy, inhalation therapy, or related therapeutic procedures.
Direct or coordinate infection control programs, advising or consulting with specified personnel about necessary precautions.
Prepare rooms, sterile instruments, equipment, or supplies and ensure that stock of supplies is maintained.
Administer local, inhalation, intravenous, or other anesthetics.
Provide or arrange for training or instruction of auxiliary personnel or students.
Refer students or patients to specialized health resources or community agencies furnishing assistance.
Perform physical examinations, make tentative diagnoses, and treat patients en route to hospitals or at disaster site triage centers.
Consult with institutions or associations regarding issues or concerns relevant to the practice and profession of nursing.
Inform physician of patient's condition during anesthesia.
Engage in research activities related to nursing.
Business intelligence and data analysis software
Categorization or classification software
Information retrieval or search software
Bilevel positive airway pressure BiPAP ventilators
Computerized electrocardiography EKG and hemodynamic monitoring systems
Continuous positive airway pressure CPAP ventilators
Loop electrosurgical excision procedure LEEP equipment
Manually operated oxygen supply resuscitators
Multi-patient assignments — organize and prioritize on a routine med-surg shift with reduced oversight.
Care plans for common diagnoses — draft and update from admission through discharge on a med-surg unit.
IV access and infusion management — initiate and maintain on stable adult inpatients.
High-alert medications — administer with double-checks in established acute-care protocols.
Patient and family teaching — deliver on common conditions in inpatient and outpatient settings.
Subtle changes in patient status — recognize and escalate appropriately on a familiar patient population.
Interdisciplinary rounds — contribute patient updates and concerns on a general inpatient unit.
Common procedures (Foley, NG tube, wound care) — perform independently on routine cases.
Documentation for regulatory and billing requirements — complete accurately across a routine shift.
New nursing students and orientees — guide on basic skills during clinical rotations.
lexical (+2.2): title vocabulary overlaps 35-3023.00 at 100% of the best candidate
canonical (+0.9): 2/4 title terms appear in the O*NET competency and task profile for 35-3023.00 (task, team)
Accept payment from customers, and make change as necessary.
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
Balance receipts and payments in cash registers.
Communicate with customers regarding orders, comments, and complaints.
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Monitor and order supplies or food items, and restock as necessary to maintain inventory.
Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Brew coffee and tea, and fill containers with requested beverages.
Clean and organize eating, service, and kitchen areas.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.
Set up dining areas for meals, and clear them following meals.
Collect and return dirty dishes to the kitchen for washing.
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Deliver orders to kitchens, and pick up and serve food when it is ready.
Perform personnel activities, such as supervising and training employees.
Add relishes and garnishes to food orders, according to instructions.
Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
Notify kitchen personnel of shortages or special orders.
Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Plan, prepare, and deliver meals to individuals with special dietary needs.
Wash dishes, glassware, and silverware after meals.
Arrange tables and decorations according to instructions.
Long range charged coupled device CCD barcode scanners
Customer orders — record and compute accurately using POS software or cash register with minimal oversight during a standard shift.
Multiple customer requests — coordinate and prioritize in sequence to maintain efficient service flow at a fast-food counter.
Cash drawer receipts and payments — balance at shift end following standard reconciliation procedures with occasional supervisor review.
Food, beverage, and dessert items — serve promptly and correctly across varied service settings including dine-in, carry-out, and drive-through.
Customer complaints — address calmly and resolve routine issues independently, escalating complex cases to management as needed.
Inventory levels for food items and supplies — monitor throughout a shift and initiate restocking requests before shortages occur.
Sanitation routines including mopping, sweeping, and dish-washing — complete on schedule to keep equipment and facilities within health-code standards.
POS and order-management software — navigate efficiently to process modifications, voids, and combo transactions in a busy service environment.
Team coordination — support coworkers by communicating order status and coverage needs during peak-volume periods.
Oral expression and active listening skills — apply consistently to confirm order accuracy and reduce errors across a full service shift.
onet_primary (+3.4): "phlebotomist" is a onet primary title for 31-9097.00 (sole claimant)
lexical (+2.2): title vocabulary overlaps 31-9097.00 at 100% of the best candidate
canonical (+1.8): 1/1 title terms appear in the O*NET competency and task profile for 31-9097.00 (phlebotomist)
onet_alt (+1.45): "phlebotomist" is a onet alt title for 31-9097.00 (shared with 1 other SOC)
31-9099.00 Healthcare Support Workers, All Other @ 0%
Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.
Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Match laboratory requisition forms to specimen tubes.
Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.
Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.
Process blood or other fluid samples for further analysis by other medical professionals.
Provide sample analysis results to physicians to assist diagnosis.
Enter patient, specimen, insurance, or billing information into computer.
Document route of specimens from collection to laboratory analysis and diagnosis.
Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
Conduct hemoglobin tests to ensure donor iron levels are normal.
Transport specimens or fluid samples from collection sites to laboratories.
Collect fluid or tissue samples, using appropriate collection procedures.
Explain fluid or tissue collection procedures to patients.
Train other medical personnel in phlebotomy or laboratory techniques.
Administer subcutaneous or intramuscular injects, in accordance with licensing restrictions.
Draw blood from arteries, using arterial collection techniques.
Monitor blood or plasma donors during and after procedures to ensure health, safety, and comfort.
Calibrate or maintain machines, such as those used for plasma collection.
Determine donor suitability, according to interview results, vital signs, and medical history.
Serve refreshments to donors to ensure absorption of sugar into their systems.
Erythrocyte sedimentation rate (ESR) pipettes
Sharps disposal compliance — consistently manage and document contaminated sharps disposal in accordance with OSHA regulations and facility policy with minimal oversight in a high-volume phlebotomy setting.
Tray and instrument maintenance — independently organize, restock, and verify sterility of blood-drawing trays at the start and end of each shift in a busy outpatient laboratory.
Multi-method venipuncture — perform vacuum tube, syringe, and butterfly venipuncture methods on a range of patient populations with reduced supervision in inpatient and outpatient environments.
Requisition-to-tube matching — accurately reconcile laboratory requisition forms to the correct specimen tubes and verify test codes before specimen transport with routine efficiency.
Standard laboratory tests — conduct routine tests including blood glucose screening, blood smears, and blood alcohol collections following established protocols in a clinical laboratory.
Timed specimen collection — collect specimens at prescribed intervals for therapeutic drug monitoring and glucose tolerance tests, adjusting scheduling as needed in a fast-paced clinical environment.
Specimen processing — centrifuge, aliquot, and prepare blood and fluid samples for downstream analysis by laboratory professionals with limited direction in a processing laboratory.
Patient communication — explain collection procedures clearly to anxious or pediatric patients using active listening and plain language in a patient-facing draw center.
Electronic health records — enter and retrieve specimen data accurately using medical software and office suite applications in an integrated healthcare system.
Time management — prioritize multiple concurrent draw orders and timed collections to meet turnaround time targets independently in a high-demand clinical setting.
onet_primary (+3.4): "meat" is a onet primary title for 51-3022.00 (sole claimant)
canonical (+1.8): 1/1 title terms appear in the O*NET competency and task profile for 51-3022.00 (meat)
lexical (+1.12): title vocabulary overlaps 51-3022.00 at 51% of the best candidate
51-3021.00 Butchers and Meat Cutters @ 17%
Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming.
Weigh meats and tag containers for weight and contents.
Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat.
Cut and trim meat to prepare for packing.
Separate meats and byproducts into specified containers and seal containers.
Process primal parts into cuts that are ready for retail use.
Prepare ready-to-heat foods by filleting meat or fish or cutting it into bite-sized pieces, preparing and adding vegetables or applying sauces or breading.
Clean, trim, slice, and section carcasses for future processing.
Remove parts, such as skin, feathers, scales or bones, from carcass.
Obtain and distribute specified meat or carcass.
Produce hamburger meat and meat trimmings.
Knives, cleavers, and bandsaws — operate with consistent precision to cut and trim assigned meat cuts with reduced oversight.
Quality inspection — identify and remove defects, bruises, and excess fat from meat products routinely across a full production shift.
Weight tagging — independently weigh portions and accurately label containers for weight and contents within acceptable tolerances.
Byproduct routing — separate and route meats and byproducts to specified containers in a fast-paced processing environment.
Production pace — maintain cutting output rates that meet line throughput targets while sustaining safety practices.
Equipment condition monitoring — observe knives, saws, and cleavers for dullness or defects and report maintenance needs promptly.
Inventory software entry — log completed production quantities and container contents into inventory management software at shift close.
Verbal communication — clearly relay quality or safety concerns to a supervisor or line lead during active production.
Packaging compliance — verify that sealed containers meet weight, labeling, and sealing specifications before staging for shipment.
Stress management — sustain attention to detail and safe tool handling through repetitive tasks during high-volume production periods.
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
Clean or sanitize work areas, utensils, or equipment.
Take customer orders and convey them to other employees for preparation.
Describe menu items to customers, or suggest products that might appeal to them.
Serve prepared foods, such as muffins, biscotti, or bagels.
Prepare or serve menu items, such as sandwiches or salads.
Stock customer service stations with paper products or beverage preparation items.
Weigh, grind, or pack coffee beans for customers.
Wrap, label, or date food items for sale.
Provide customers with product details, such as coffee blend or preparation descriptions.
Order, receive, or stock supplies or retail products.
Slice fruits, vegetables, desserts, or meats for use in food service.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Demonstrate the use of retail equipment, such as espresso machines.
Create signs to advertise store products or events.
Multiple payment methods including cash, card, and mobile pay — process efficiently and reconcile minor discrepancies independently during a standard café shift.
Full hot and cold beverage menu including espresso drinks, blended coffees, and teas — prepare consistently and to brand standards with minimal oversight.
Concurrent customer orders during moderate rush periods — coordinate intake and relay across a two- to three-person service team without supervisor prompting.
Daily cleaning schedule for equipment and service zones — execute independently and flag maintenance needs to shift leads in a high-traffic café.
Customer preferences and dietary questions — address using solid menu knowledge and suggest suitable alternatives in a routine counter-service interaction.
Dining room and service counter cleanliness — monitor and restore between customer waves using established sanitation protocols.
Baked goods and light food accompaniments — serve and upsell paired items by applying basic product knowledge during customer interactions.
Salad and sandwich preparation — complete orders accurately within ticket-time targets in a café with a light food menu.
POS system reports and end-of-shift sales summaries — review and hand off to a shift lead with accurate totals and noted variances.
Social cues and customer mood — read and adapt communication style to de-escalate minor complaints and maintain positive service interactions.
lexical (+2.2): title vocabulary overlaps 43-3031.00 at 100% of the best candidate
canonical (+1.8): 1/1 title terms appear in the O*NET competency and task profile for 43-3031.00 (clerk)
43-3021.00 Billing and Posting Clerks @ 23%
Operate computers programd with accounting software to record, store, and analyze information.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Comply with federal, state, and company policies, procedures, and regulations.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Receive, record, and bank cash, checks, and vouchers.
Code documents according to company procedures.
Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal.
Reconcile or note and report discrepancies found in records.
Perform general office duties, such as filing, answering telephones, and handling routine correspondence.
Access computerized financial information to answer general questions as well as those related to specific accounts.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
Match order forms with invoices, and record the necessary information.
Prepare and process payroll information.
Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
Calculate and prepare checks for utilities, taxes, and other payments.
Monitor status of loans and accounts to ensure that payments are up to date.
Compile budget data and documents, based on estimated revenues and expenses and previous budgets.
Compare computer printouts to manually maintained journals to determine if they match.
Transfer details from separate journals to general ledgers or data processing sheets.
Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.
Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
Calculate costs of materials, overhead, and other expenses, based on estimates, quotations and price lists.
Prepare purchase orders and expense reports.
Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
Enterprise resource planning ERP software
Accounting software operations — record, store, and analyze financial data independently using accounting or ERP software in a multi-account office environment.
Figure and posting review — conduct routine accuracy checks on entries, mathematical totals, and document codes across a set of accounts without direct oversight.
Compliance maintenance — apply federal, state, and organizational regulations consistently when processing payroll, invoices, and financial records in day-to-day operations.
Cash receipts management — receive, reconcile, and bank cash, checks, and vouchers across multiple transaction types within established internal controls.
Document coding and classification — assign correct codes to a range of financial documents according to company chart-of-accounts procedures with minimal supervision.
Financial calculation proficiency — perform interest charges, equity, principal, and balance computations reliably using financial analysis or billing software.
Discrepancy reconciliation — identify, document, and report record inconsistencies to supervisors and follow up to ensure timely correction in accounting systems.
Billing and invoicing workflow — generate and process invoices and billing statements using billing software, ensuring accuracy before client delivery.
Time accounting and reporting — track employee or project hours using time accounting software and compile summary reports for management review.
Active listening and communication — clarify assignment requirements and resolve data questions with colleagues and clients through clear verbal and written exchanges.
lexical (+1.99): title vocabulary overlaps 33-3051.00 at 90% of the best candidate
canonical (+1.8): 2/2 title terms appear in the O*NET competency and task profile for 33-3051.00 (enforcement, officer)
rapids (+1.5): "law enforcement officer" is a rapids title for 33-3051.00 (sole claimant)
pattern (+1.5): title matches the curated pattern for 33-3051.00
onet_alt (+1.45): "law enforcement officer" is a onet alt title for 33-3051.00 (shared with 1 other SOC)
55-1019.00 Military Officer Special and Tactical Operations Leaders, All Other @ 4%
Identify, pursue, and arrest suspects and perpetrators of criminal acts.
Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
Record facts to prepare reports that document incidents and activities.
Render aid to accident survivors and other persons requiring first aid for physical injuries.
Investigate illegal or suspicious activities.
Review facts of incidents to determine if criminal act or statute violations were involved.
Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
Testify in court to present evidence or act as witness in traffic and criminal cases.
Monitor traffic to ensure motorists observe traffic regulations and exhibit safe driving procedures.
Relay complaint and emergency-request information to appropriate agency dispatchers.
Drive vehicles or patrol specific areas to detect law violators, issue citations, and make arrests.
Execute arrest warrants, locating and taking persons into custody.
Patrol and guard courthouses, grand jury rooms, or assigned areas to provide security, enforce laws, maintain order, and arrest violators.
Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses.
Evaluate complaint and emergency-request information to determine response requirements.
Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance.
Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed.
Verify that the proper legal charges have been made against law offenders.
Transport or escort prisoners and defendants en route to courtrooms, prisons or jails, attorneys' offices, or medical facilities.
Direct traffic flow and reroute traffic in case of emergencies.
Question individuals entering secured areas to determine their business, directing and rerouting individuals as necessary.
Notify patrol units to take violators into custody or to provide needed assistance or medical aid.
Serve statements of claims, subpoenas, summonses, jury summonses, orders to pay alimony, and other court orders.
Inform citizens of community services and recommend options to facilitate longer-term problem resolution.
Locate and confiscate real or personal property, as directed by court order.
Provide road information to assist motorists.
Conduct community programs for all ages concerning topics such as drugs and violence.
Process prisoners, and prepare and maintain records of prisoner bookings and prisoner status during booking and pre-trial process.
Supervise law enforcement staff, such as jail staff, officers, and deputy sheriffs.
Cardiopulmonary resuscitation CPR face shields
Deoxyribonucleic acid DNA collection kits
Solo patrol on assigned beats — handle a typical shift of routine calls without backup supervision.
Domestic disturbance and mental-health calls — handle within crisis-intervention training and protocol.
DUI investigations and field-sobriety tests — conduct, document, and testify reliably.
Felony stops and high-risk traffic stops — execute safely using cover-and-contact tactics.
Witness and victim interviews on standard cases — conduct with empathy and protocol compliance.
Detective handoffs on cases needing follow-up — package case files completely for investigators.
Court appearances and testimony on owned cases — deliver clearly under cross-examination.
Community contacts and proactive policing — develop in assigned neighborhoods.
Newer officers as a peer mentor or shadow FTO — guide on patrol craft and judgment.
Department policy updates — incorporate into routine patrol within a single shift.
Farmworkers, Farm, Ranch, Aquacultural Animals - Livestock
lexical (+2.2): title vocabulary overlaps 51-1011.00 at 100% of the best candidate
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 51-1011.00 (shift)
41-1012.00 First-Line Supervisors of Non-Retail Sales Workers @ 19%
Enforce safety and sanitation regulations.
Inspect materials, products, or equipment to detect defects or malfunctions.
Keep records of employees' attendance and hours worked.
Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
Plan and establish work schedules, assignments, and production sequences to meet production goals.
Confer with other supervisors to coordinate operations and activities within or between departments.
Interpret specifications, blueprints, job orders, and company policies and procedures for workers.
Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, or fabricators.
Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
Confer with management or subordinates to resolve worker problems, complaints, or grievances.
Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads.
Calculate labor and equipment requirements and production specifications, using standard formulas.
Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
Requisition materials, supplies, equipment parts, or repair services.
Recommend or execute personnel actions, such as hirings, evaluations, or promotions.
Set up and adjust machines and equipment.
Plan and develop new products and production processes.
Computer aided manufacturing CAM software
Safety and sanitation regulations — enforce compliance independently by conducting regular walkthroughs and issuing corrective instructions to workers on a mid-size production floor.
Attendance and hours records — maintain accurate employee timekeeping data using HRIS or ERP software and resolve routine discrepancies without supervisor intervention in a manufacturing operation.
Materials and finished products — conduct systematic quality inspections against specification sheets and document defect trends using standardized reporting forms on a production line.
Charts, work orders, and production reports — analyze scheduling data and output metrics to assess whether current production rates align with established goals in a manufacturing department.
Work schedules and production sequences — develop and adjust shift assignments and task sequences to meet routine production targets with minimal oversight in a plant environment.
Cross-departmental coordination — participate in supervisor meetings and negotiate resource sharing or schedule adjustments to maintain workflow continuity across production units.
Blueprints and job orders — interpret technical specifications and translate them into clear task instructions for production workers operating standard equipment.
Gauges, dials, and process indicators — monitor equipment and process readings throughout a shift and initiate corrective operator actions when outputs drift from processing standards.
ERP and database software — enter and query production data to track inventory, material usage, and output performance in support of daily operational decisions.
Complex problem solving — identify recurring production bottlenecks and implement tested procedural adjustments to restore normal throughput in a manufacturing cell.
Full Time - Merchandising Service Associate - Day
lexical (+2.2): title vocabulary overlaps 53-7062.00 at 100% of the best candidate
onet_alt (+1.45): "freight handler" is a onet alt title for 53-7062.00 (shared with 1 other SOC)
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 53-7062.00 (freight)
43-5071.00 Shipping, Receiving, and Inventory Clerks @ 15%
onet_alt (+2.9): "receiving clerk" is a onet alt title for 43-5071.00 (sole claimant)
lexical (+1.28): title vocabulary overlaps 43-5071.00 at 58% of the best candidate
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 43-5071.00 (receiving)
43-3031.00 Bookkeeping, Accounting, and Auditing Clerks @ 16%
Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
Requisition and store shipping materials and supplies to maintain inventory of stock.
Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Deliver or route materials to departments using handtruck, conveyor, or sorting bins.
Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
Determine shipping methods, routes, or rates for materials to be shipped.
Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
Compare shipping routes or methods to determine which have the least environmental impact.
Materials requirements planning logistics and supply chain software
Fixed radio frequency identification device RFID readers
High-speed/moving object scanning devices
Radio frequency identification RFID devices
Shipment contents against invoices and purchase orders — reconcile independently and resolve minor discrepancies in a busy warehouse environment.
Shipping and receiving documents, including bills of lading and work orders — prepare and route accurately with minimal supervisory review.
Inventory replenishment requests — generate using procurement or materials requirements planning software to maintain adequate stock levels.
Carrier representatives and internal departments — contact routinely by phone or email to coordinate pickup schedules and delivery instructions.
Shipment data including damages, shortages, and space availability — record and organize in an ERP or database system for accounting purposes.
Sorting bins and conveyor systems — manage daily material flow through, prioritizing deliveries according to urgency and department schedules.
Outgoing packages of varying sizes and weights — pack, seal, and label using appropriate materials and postage meter calculations.
Shipment records and inventory counts — cross-check periodically using optical character reader scanning software to verify data accuracy.
Time-sensitive shipping deadlines — manage across multiple concurrent orders with reduced oversight in a high-volume distribution setting.
Problems such as nonconformance to specifications or carrier delays — identify and escalate with supporting documentation to relevant stakeholders.
Relationship Banker I - MT-Missoula Downtown
Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
Present purchase offers to sellers for consideration.
Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Generate lists of properties that are compatible with buyers' needs and financial resources.
Explain products or services and prices and demonstrate use of products.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Sell, for a fee, real estate owned by others.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
Record names, addresses, purchases, and reactions of prospects contacted.
Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
Compare a property with similar properties that have recently sold to determine its competitive market price.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
Maintain records of contacts, accounts, and orders.
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
Sell products being promoted and keep records of sales.
Obtain agreements from property owners to place properties for sale with real estate firms.
Keep areas neat while working and return items to correct locations following demonstrations.
Customer service interactions — manage independently across greeting, inquiry, and complaint resolution in a moderate-traffic retail environment.
Merchandise pricing and shelf displays — audit routinely and correct discrepancies without requiring supervisory intervention.
Sales activity monitoring — track individual customer service quality indicators and flag recurring issues to management.
Small sales team coordination — direct and support peers during busy periods, ensuring coverage and task completion on the floor.
Persuasion and negotiation skills — apply during customer consultations to close sales and address objections in familiar product categories.
Desktop publishing and graphics software — use to prepare promotional materials and simple visual displays supporting in-store campaigns.
Inventory reconciliation — participate in regular stock counts and assist in identifying shrinkage or discrepancy patterns.
Social perceptiveness — read customer cues and adjust communication style to improve satisfaction and conversion rates.
Product knowledge — build and apply across assigned categories to provide accurate, confident recommendations to customers.
Sales and marketing principles — apply foundational concepts when contributing to floor promotions and upselling strategies.
canonical (+1.8): 2/2 title terms appear in the O*NET competency and task profile for 43-3031.00 (produce, clerk)
43-3021.00 Billing and Posting Clerks @ 24%
onet_alt (+1.45): "general laborer" is a onet alt title for 47-2061.00 (shared with 1 other SOC)
lexical (+1.43): title vocabulary overlaps 47-2061.00 at 65% of the best candidate
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 47-2061.00 (laborer)
51-9199.00 Production Workers, All Other @ 34%
Tend pumps, compressors, or generators to provide power for tools, machinery, or equipment or to heat or move materials, such as asphalt.
Lubricate, clean, or repair machinery, equipment, or tools.
Signal equipment operators to facilitate alignment, movement, or adjustment of machinery, equipment, or materials.
Read plans, instructions, or specifications to determine work activities.
Measure, mark, or record openings or distances to layout areas where construction work will be performed.
Clean or prepare construction sites to eliminate possible hazards.
Dig ditches or trenches, backfill excavations, or compact and level earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes.
Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.
Position, join, align, or seal structural components, such as concrete wall sections or pipes.
Perform site activities required of green certified construction practices, such as implementing waste management procedures, identifying materials for reuse, or installing erosion or sedimentation control mechanisms.
Control traffic passing near, in, or around work zones.
Install sewer, water, or storm drain pipes, using pipe-laying machinery or laser guidance equipment.
Operate or maintain air monitoring or other sampling devices in confined or hazardous environments.
Smooth or finish freshly poured cement or concrete, using floats, trowels, screeds, or powered cement finishing tools.
Erect or dismantle scaffolding, shoring, braces, traffic barricades, ramps, or other temporary structures.
Provide assistance to craft workers, such as carpenters, plasterers, or masons.
Spray materials, such as water, sand, steam, vinyl, paint, or stucco, through hoses to clean, coat, or seal surfaces.
Raze buildings or salvage useful materials.
Mop, brush, or spread paints, cleaning solutions, or other compounds over surfaces to clean them or to provide protection.
Position or dismantle forms for pouring concrete, using saws, hammers, nails, or bolts.
Grind, scrape, sand, or polish surfaces, such as concrete, marble, terrazzo, or wood flooring, using abrasive tools or machines.
Place, consolidate, or protect case-in-place concrete or masonry structures.
Mix ingredients to create compounds for covering or cleaning surfaces.
Mix, pour, or spread concrete, using portable cement mixers.
Operate jackhammers or drills to break up concrete or pavement.
Apply caulking compounds by hand or caulking guns to protect against entry of water or air.
Tend machines that pump concrete, grout, cement, sand, plaster, or stucco through spray guns for application to ceilings or walls.
Laser guidance equipment for pipe placement
Pumps, compressors, and generators — operate with limited oversight to supply power for tools and machinery during routine construction activities.
Construction site layouts — measure, mark, and record openings and distances with moderate independence using standard measuring instruments.
Project plans and written specifications — read and interpret to determine daily work activities with occasional clarification from a lead worker.
Pneumatic tampers and compaction equipment — operate to compact and level earth to grade specifications on excavation and backfill tasks.
Hand signal communication — execute established signals to guide equipment operators during alignment and material placement in familiar site conditions.
Machinery and equipment — perform routine lubrication, cleaning, and minor repairs following standard maintenance checklists.
Building materials inventory — coordinate loading, unloading, and distribution to correct locations by cross-referencing project plans with minimal supervision.
Multiple simultaneous tasks — coordinate physical actions across limbs and tools to maintain productivity and safety on a busy job site.
Site hazard protocols — apply public safety and security procedures consistently during daily site preparation and cleanup activities.
Crew communication — exchange clear verbal information with co-workers and supervisors to support task sequencing on an active construction site.
lexical (+2.2): title vocabulary overlaps 47-2031.00 at 100% of the best candidate
pattern (+1.5): title matches the curated pattern for 47-2031.00
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 47-2031.00 (carpenter)
Follow established safety rules and regulations and maintain a safe and clean environment.
Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.
Assemble and fasten materials to make frameworks or props, using hand tools and wood screws, nails, dowel pins, or glue.
Shape or cut materials to specified measurements, using hand tools, machines, or power saws.
Study specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.
Verify trueness of structure, using plumb bob and level.
Inspect ceiling or floor tile, wall coverings, siding, glass, or woodwork to detect broken or damaged structures.
Erect scaffolding or ladders for assembling structures above ground level.
Install structures or fixtures, such as windows, frames, floorings, trim, or hardware, using carpenters' hand or power tools.
Maintain records, document actions, and present written progress reports.
Remove damaged or defective parts or sections of structures and repair or replace, using hand tools.
Maintain job records and schedule work crew.
Anchor and brace forms and other structures in place, using nails, bolts, anchor rods, steel cables, planks, wedges, and timbers.
Bore boltholes in timber, masonry or concrete walls, using power drill.
Install rough door and window frames, subflooring, fixtures, or temporary supports in structures undergoing construction or repair.
Dig or direct digging of post holes and set poles to support structures.
Cover subfloors with building paper to keep out moisture and lay hardwood, parquet, or wood-strip-block floors by nailing floors to subfloor or cementing them to mastic or asphalt base.
Construct forms or chutes for pouring concrete.
Arrange for subcontractors to deal with special areas, such as heating or electrical wiring work.
Build or repair cabinets, doors, frameworks, floors, or other wooden fixtures used in buildings, using woodworking machines, carpenter's hand tools, or power tools.
Finish surfaces of woodwork or wallboard in houses or buildings, using paint, hand tools, or paneling.
Select and order lumber or other required materials.
Fill cracks or other defects in plaster or plasterboard and sand patch, using patching plaster, trowel, and sanding tool.
Prepare cost estimates for clients or employers.
Perform minor plumbing, welding, or concrete mixing work.
Apply shock-absorbing, sound-deadening, or decorative paneling to ceilings or walls.
Examine structural timbers and supports to detect decay, and replace timbers as required, using hand tools, nuts, and bolts.
Build sleds from logs and timbers for use in hauling camp buildings and machinery through wooded areas.
Hand and power tools (circular saw, miter saw, drill, nail gun) — identify and use safely under a journeyman's review.
Lumber selection and grading — recognize basic species and grade stamps on a residential job site.
Measuring and marking (tape, square, chalk line) — execute accurately to a journeyman's layout.
Stud and joist installation — perform per layout marks on a residential rough-in.
Sheathing and subfloor — install per spec with appropriate nail patterns under supervision.
PPE and fall-protection basics — apply consistently on a residential or light-commercial job site.
Job-site cleanup and material staging — maintain to a foreman's expectations daily.
Blueprint reading basics — interpret dimensions and elevations on residential floor plans.
Basic concrete-form work (footings, walls) — set up under a senior carpenter's direction.
Tool maintenance and battery management — handle for personal kit on a daily basis.
Store-in-Store Manager - 15K Enhanced Relocation Available
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 41-1011.00 (store)
Retail Store Manager - 15K Enhanced Relocation Available
onet_alt (+2.9): "retail store manager" is a onet alt title for 41-1011.00 (sole claimant)
canonical (+1.2): 2/3 title terms appear in the O*NET competency and task profile for 41-1011.00 (retail, store)
onet_alt (+2.9): "accounts receivable manager" is a onet alt title for 43-1011.00 (sole claimant)
lexical (+1.71): title vocabulary overlaps 43-1011.00 at 78% of the best candidate
canonical (+0.6): 1/3 title terms appear in the O*NET competency and task profile for 43-1011.00 (manager)
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Compute figures such as balances, totals, or commissions.
Coordinate activities with other supervisory personnel or with other work units or departments.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Develop or update procedures, policies, or standards.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Develop work schedules according to budgets and workloads.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Monitor inventory levels and requisition or purchase supplies as needed.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Arrange for necessary maintenance or repair work.
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
Full scope of office and administrative staff performance — supervise autonomously, ensuring adherence to quality standards, deadlines, and procedures across the team.
Complex or multi-party customer complaints — resolve independently using advanced policy interpretation and negotiation skills in high-pressure service environments.
Employee guidance on non-routine or escalated problems — provide through targeted coaching and situation-specific problem-solving without supervisory direction.
Production, payroll, and shipping reports — analyze regularly to evaluate team performance trends and proactively address operational gaps.
Recruitment pipeline — manage end-to-end, including role definition, interviewing, selection, and onboarding of administrative support staff.
Database and query tools — leverage to extract, validate, and interpret workforce and operational data in support of evidence-based decisions.
Performance improvement plans — develop and implement for underperforming staff, documenting outcomes and adjusting strategies as needed.
Interdepartmental procedures — interpret and translate into actionable team workflows, resolving ambiguities that impact administrative operations.
Cloud-based data sharing and collaboration platforms — administer for the team to optimize document control and remote workflow continuity.
Staff development needs — assess through observation and performance data, then design and deliver targeted instructional sessions for the administrative team.
onet_alt (+2.9): "environmental services technician" is a onet alt title for 19-4042.00 (sole claimant)
lexical (+2.2): title vocabulary overlaps 19-4042.00 at 100% of the best candidate
canonical (+1.2): 2/3 title terms appear in the O*NET competency and task profile for 19-4042.00 (environmental, technician)
19-4043.00 Geological Technicians, Except Hydrologic Technicians @ 5%
Collect samples of gases, soils, water, industrial wastewater, or asbestos products to conduct tests on pollutant levels or identify sources of pollution.
Investigate hazardous conditions or spills or outbreaks of disease or food poisoning, collecting samples for analysis.
Record test data and prepare reports, summaries, or charts that interpret test results.
Prepare samples or photomicrographs for testing and analysis.
Discuss test results and analyses with customers.
Inspect workplaces to ensure the absence of health and safety hazards, such as high noise levels, radiation, or potential lighting hazards.
Weigh, analyze, or measure collected sample particles, such as lead, coal dust, or rock, to determine concentration of pollutants.
Calibrate microscopes or test instruments.
Provide information or technical or program assistance to government representatives, employers, or the general public on the issues of public health, environmental protection, or workplace safety.
Maintain files, such as hazardous waste databases, chemical usage data, personnel exposure information, or diagrams showing equipment locations.
Set up equipment or stations to monitor and collect pollutants from sites, such as smoke stacks, manufacturing plants, or mechanical equipment.
Develop or implement programs for monitoring of environmental pollution or radiation.
Monitor emission control devices to ensure they are operating properly and comply with state and federal regulations.
Make recommendations to control or eliminate unsafe conditions at workplaces or public facilities.
Calculate amount of pollutant in samples or compute air pollution or gas flow in industrial processes, using chemical and mathematical formulas.
Perform statistical analysis of environmental data.
Develop or implement site recycling or hazardous waste stream programs.
Analyze potential environmental impacts of production process changes, and recommend steps to mitigate negative impacts.
Direct activities of workers in laboratory.
Initiate procedures to close down or fine establishments violating environmental or health regulations.
Inspect sanitary conditions at public facilities.
Determine amounts and kinds of chemicals to use in destroying harmful organisms or removing impurities from purification systems.
Examine and analyze material for presence and concentration of contaminants, such as asbestos, using variety of microscopes.
Distribute permits, closure plans, or cleanup plans.
Chlorinated hydrocarbon testing equipment
Multi-matrix sample collection — independently collect and preserve gas, soil, water, industrial wastewater, and asbestos samples in compliance with EPA and OSHA field protocols.
Analytical instrument operation — calibrate and operate analytical or scientific software-integrated instruments to quantify pollutant concentrations such as lead and coal dust with minimal oversight.
Pollutant data analysis — weigh, measure, and interpret collected particle samples to determine concentration levels, applying mathematical and statistical methods in routine laboratory contexts.
Technical report preparation — compile and write test reports, data summaries, and interpretive charts that communicate environmental findings to both technical and non-technical audiences.
Hazard investigation support — lead sample collection during workplace spill, disease outbreak, or food-poisoning investigations, applying systematic evidence-gathering techniques.
Workplace safety inspection — conduct structured inspections of industrial and commercial facilities to identify health hazards including noise, radiation, and lighting risks, documenting findings independently.
GIS data integration — enter field sample locations and inspection findings into geographic information system platforms to support spatial analysis of pollution sources.
Regulatory compliance monitoring — monitor environmental conditions and facility operations against applicable regulatory standards, flagging non-compliance issues for supervisor review.
Customer results discussion — explain test results, analytical methods, and corrective action implications to clients in clear, professional language during review meetings.
Quality assurance checks — apply laboratory QA/QC procedures to verify accuracy of sample preparation, instrument readings, and data entry in an accredited testing environment.
Full Time - Sales Specialist - Millwork - Day
canonical (+0.6): 1/3 title terms appear in the O*NET competency and task profile for 41-4012.00 (representative)
41-4011.00 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products @ 20%
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Recommend products to customers, based on customers' needs and interests.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Prepare sales contracts and order forms.
Provide customers with product samples and catalogs.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
Check stock levels and reorder merchandise as necessary.
Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
Negotiate details of contracts and payments.
Prepare drawings, estimates, and bids that meet specific customer needs.
Obtain credit information about prospective customers.
Arrange and direct delivery and installation of products and equipment.
Customer questions about products, pricing, and credit terms — respond confidently and independently across a growing account portfolio, drawing on accumulated product knowledge in a wholesale distribution or manufacturing sales setting.
Product recommendations — develop and deliver tailored to individual customer needs and purchasing history, applying consultative selling techniques with minimal supervisory oversight.
Price quotes, contract terms, and delivery schedules — estimate and negotiate within established authority limits, balancing customer expectations and company margin requirements on routine deals.
Sales contracts and order forms — prepare, review, and manage end-to-end for standard transactions, ensuring accuracy and compliance with company policies and client agreements.
Post-sale client consultations — conduct proactively to resolve service issues and reinforce relationships, identifying upsell or cross-sell opportunities within an existing customer base.
Market and competitor intelligence — monitor systematically using trade publications, CRM data, and industry contacts, summarizing findings in regular reports for the sales team.
Sales budgets, activity reports, and performance metrics — prepare and analyze using CRM dashboards and spreadsheet tools to track progress against individual quota targets.
Product samples, catalogs, and digital presentation materials — curate and deliver effectively during in-person and virtual sales calls to advance opportunities through the pipeline.
Presentation software and web-based tools — use to create and deliver professional sales presentations tailored to mid-market customer segments.
Time management across a multi-account territory — apply structured planning techniques to prioritize high-value customer interactions and administrative responsibilities efficiently.
canonical (+1.8): 2/2 title terms appear in the O*NET competency and task profile for 53-3031.00 (delivery, driver)
lexical (+1.11): title vocabulary overlaps 53-3031.00 at 50% of the best candidate
53-3032.00 Heavy and Tractor-Trailer Truck Drivers @ 39%
lexical (+2.2): title vocabulary overlaps 43-4051.00 at 100% of the best candidate
pattern (+1.5): title matches the curated pattern for 43-4051.00
canonical (+1.2): 2/3 title terms appear in the O*NET competency and task profile for 43-4051.00 (customer, service)
43-1011.00 First-Line Supervisors of Office and Administrative Support Workers @ 15%
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Solicit sales of new or additional services or products.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Dialed INTEGER identification systems DNIS
Multi-channel coverage (phone, chat, email simultaneously) — handle a routine queue without quality loss.
Customer objections and negotiation requests — handle within authority limits without escalating routinely.
Cross-sell and retention scripts — apply naturally on appropriate calls to hit team metrics.
Recurring escalation patterns — recognize early and route to the right specialist team.
Soft-skills techniques (empathy statements, paraphrase, summary close) — apply reliably during difficult calls.
QA scorecards and call-coaching feedback — incorporate consistently to maintain quality targets.
New-hire shadowing for tier-1 colleagues — host during onboarding weeks.
Customer notes and disposition coding — categorize accurately for downstream analytics.
Knowledge-base improvements — flag missing or outdated articles to the team lead.
Wrap-up time and call-handle metrics — meet without compromising customer experience.
District Sales Manager - Missoula, Whitefish & Kalispell, MT
onet_alt (+2.9): "district sales manager" is a onet alt title for 11-2022.00 (sole claimant)
lexical (+1.17): title vocabulary overlaps 11-2022.00 at 53% of the best candidate
41-4012.00 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products @ 5%
onet_alt (+2.9): "store director" is a onet alt title for 11-1021.00 (sole claimant)
canonical (+0.9): 1/2 title terms appear in the O*NET competency and task profile for 11-1021.00 (store)
lexical (+0.78): title vocabulary overlaps 11-1021.00 at 36% of the best candidate
11-9111.00 Medical and Health Services Managers @ 16%
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Direct administrative activities directly related to making products or providing services.
Prepare staff work schedules and assign specific duties.
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Plan or direct activities, such as sales promotions, that require coordination with other department managers.
Perform personnel functions, such as selection, training, or evaluation.
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
Set prices or credit terms for goods or services, based on forecasts of customer demand.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Direct non-merchandising departments of businesses, such as advertising or purchasing.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
Multiple locations or a region — direct as area or regional manager with full operational P&L.
Manager hiring, calibration, and succession — shape across the region over multi-year horizons.
Operating-plan development — produce and execute against multi-quarter targets.
Capital allocation and remodel decisions — frame and own across the portfolio.
Cross-functional initiatives (technology rollouts, brand refreshes, M&A integration) — lead with corporate partners.
Senior crisis-response (PR-relevant customer incidents, regulatory inquiries) — lead through with composure.
External relationships (landlords, municipalities, franchisees, community) — represent the brand credibly.
Strategic-planning input from the operations perspective — contribute substantively to multi-year plans.
Culture, values, and standards across the region — set and sustain through rituals and example.
Multi-unit hiring partnerships (universities, second-chance, vocational schools) — own the region's pipeline.