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skills: Speaking
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skills: Social Perceptiveness
skills: Service Orientation
skills: Judgment and Decision Making
skills: Active Learning
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competency required: HR policy interpretation — explain and apply personnel policies and regulatory requirements to employees and managers with reduced supervisory oversight in a mid-size organization.
competency required: Full-cycle hiring process — coordinate job postings, application review, interviews, and offer letters independently for non-executive roles across multiple departments.
competency required: Employment records management — maintain accurate HRIS records for hires, terminations, transfers, and leaves, ensuring data integrity and audit readiness.
competency required: EEO and affirmative action compliance — monitor hiring and employment practices against current legal standards and prepare routine compliance reports for HR leadership.
competency required: Employee relations issues — conduct initial intake interviews for workplace complaints or concerns and recommend resolution steps in alignment with HR policy.
competency required: Candidate evaluation — assess applicant qualifications against job requirements, conduct structured screening interviews, and make informed hiring recommendations to department managers.
competency required: Benefits and compensation communication — present and clarify total-rewards details to candidates and employees using current plan documentation during hiring and open enrollment.
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occupational category: 43-4051.00
skills: Service Orientation
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skills: Equipment Maintenance
competency required: Account lookups and identity verification — perform per company script across the standard contact channels.
competency required: Customer-facing tone and pacing — deliver consistently within the first month under QA review.
competency required: Knowledge-base articles for common questions — read, paraphrase, and apply during a call without dead air.
competency required: Ticketing-system data entry — log calls accurately to the company's CRM schema.
competency required: Hold-and-transfer procedures — execute correctly when an issue exceeds tier-1 scope.
competency required: Common script paths (returns, billing questions, password resets) — follow to resolution on familiar issues.
competency required: Compliance disclosures (recording notice, do-not-call) — deliver verbatim per regulatory requirements.
competency required: Personal-info handling (PHI, PCI) — apply the company's privacy posture in every interaction.
competency required: Tone-of-voice corrections from QA — incorporate within one coaching cycle.
competency required: Schedule adherence (login, breaks, ACW) — meet within the team's stated targets.

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job location: Place
occupational category: 43-4051.00
skills: Service Orientation
skills: Active Listening
skills: Speaking
skills: Reading Comprehension
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skills: Time Management
skills: Complex Problem Solving
skills: Writing
skills: Social Perceptiveness
skills: Persuasion
skills: Negotiation
skills: Monitoring
skills: Judgment and Decision Making
skills: Coordination
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skills: Instructing
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skills: Programming
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skills: Management of Financial Resources
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skills: Repairing
skills: Operation and Control
skills: Installation
skills: Equipment Selection
skills: Equipment Maintenance
competency required: Account lookups and identity verification — perform per company script across the standard contact channels.
competency required: Customer-facing tone and pacing — deliver consistently within the first month under QA review.
competency required: Knowledge-base articles for common questions — read, paraphrase, and apply during a call without dead air.
competency required: Ticketing-system data entry — log calls accurately to the company's CRM schema.
competency required: Hold-and-transfer procedures — execute correctly when an issue exceeds tier-1 scope.
competency required: Common script paths (returns, billing questions, password resets) — follow to resolution on familiar issues.
competency required: Compliance disclosures (recording notice, do-not-call) — deliver verbatim per regulatory requirements.
competency required: Personal-info handling (PHI, PCI) — apply the company's privacy posture in every interaction.
competency required: Tone-of-voice corrections from QA — incorporate within one coaching cycle.
competency required: Schedule adherence (login, breaks, ACW) — meet within the team's stated targets.

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occupational category: 41-1011.00
skills: Active Listening
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skills: Programming
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competency required: Full-shift supervision — direct and oversee all sales, inventory, and customer service activities autonomously across an entire retail store shift.
competency required: Complex customer conflict resolution — negotiate and resolve escalated complaints independently, applying persuasion and critical thinking to protect customer retention.
competency required: Staff performance evaluation — assess individual associate strengths and development areas, delivering structured feedback within a retail personnel management process.
competency required: Merchandise compliance audits — conduct thorough floor audits to confirm all products are correctly displayed, priced, and performing as advertised across every department.
competency required: Sales trend analysis — interpret POS data and sales reports to identify performance gaps and adjust floor strategies without management prompting.
competency required: Instructional coaching sessions — lead group or one-on-one instruction sessions that develop staff competency in handling non-routine and high-stakes sales scenarios.
competency required: Inventory integrity management — oversee cycle counts, reconcile variances, and submit accurate purchase and requisition records through the store's database interface.
competency required: Operational problem solving — apply systems analysis to diagnose recurring workflow bottlenecks—such as checkout congestion or stockout patterns—and implement corrective actions.
competency required: Cross-functional coordination — align sales floor activities with receiving, loss prevention, and back-office teams to ensure seamless store operations.
competency required: Human resources compliance — handle routine personnel matters including attendance tracking, corrective documentation, and HR software entries within company policy guidelines.

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skills: Active Listening
skills: Speaking
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skills: Equipment Selection
skills: Equipment Maintenance
competency required: Full-shift supervision — direct and oversee all sales, inventory, and customer service activities autonomously across an entire retail store shift.
competency required: Complex customer conflict resolution — negotiate and resolve escalated complaints independently, applying persuasion and critical thinking to protect customer retention.
competency required: Staff performance evaluation — assess individual associate strengths and development areas, delivering structured feedback within a retail personnel management process.
competency required: Merchandise compliance audits — conduct thorough floor audits to confirm all products are correctly displayed, priced, and performing as advertised across every department.
competency required: Sales trend analysis — interpret POS data and sales reports to identify performance gaps and adjust floor strategies without management prompting.
competency required: Instructional coaching sessions — lead group or one-on-one instruction sessions that develop staff competency in handling non-routine and high-stakes sales scenarios.
competency required: Inventory integrity management — oversee cycle counts, reconcile variances, and submit accurate purchase and requisition records through the store's database interface.
competency required: Operational problem solving — apply systems analysis to diagnose recurring workflow bottlenecks—such as checkout congestion or stockout patterns—and implement corrective actions.
competency required: Cross-functional coordination — align sales floor activities with receiving, loss prevention, and back-office teams to ensure seamless store operations.
competency required: Human resources compliance — handle routine personnel matters including attendance tracking, corrective documentation, and HR software entries within company policy guidelines.

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title: Assistant Store Manager
date posted: 2026-07-07T03:23:41.416Z
valid through: 2026-10-05T03:23:41.416Z
description: Assistant Store Manager at Genuine Parts (Motion Industries)
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occupational category: 41-1011.00
skills: Active Listening
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skills: Operation and Control
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skills: Repairing
skills: Installation
skills: Equipment Selection
skills: Equipment Maintenance
competency required: Full-shift supervision — direct and oversee all sales, inventory, and customer service activities autonomously across an entire retail store shift.
competency required: Complex customer conflict resolution — negotiate and resolve escalated complaints independently, applying persuasion and critical thinking to protect customer retention.
competency required: Staff performance evaluation — assess individual associate strengths and development areas, delivering structured feedback within a retail personnel management process.
competency required: Merchandise compliance audits — conduct thorough floor audits to confirm all products are correctly displayed, priced, and performing as advertised across every department.
competency required: Sales trend analysis — interpret POS data and sales reports to identify performance gaps and adjust floor strategies without management prompting.
competency required: Instructional coaching sessions — lead group or one-on-one instruction sessions that develop staff competency in handling non-routine and high-stakes sales scenarios.
competency required: Inventory integrity management — oversee cycle counts, reconcile variances, and submit accurate purchase and requisition records through the store's database interface.
competency required: Operational problem solving — apply systems analysis to diagnose recurring workflow bottlenecks—such as checkout congestion or stockout patterns—and implement corrective actions.
competency required: Cross-functional coordination — align sales floor activities with receiving, loss prevention, and back-office teams to ensure seamless store operations.
competency required: Human resources compliance — handle routine personnel matters including attendance tracking, corrective documentation, and HR software entries within company policy guidelines.

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title: Store Counter Sales (Part Time)
date posted: 2026-07-07T03:23:41.416Z
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Job ID
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date posted: 2026-07-07T03:23:41.416Z
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skills: Management of Material Resources
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competency required: Full product development financial analysis — conduct independently, encompassing R&D appropriations, budget variance, and profit-loss projections for executive decision-making.
competency required: Dynamic pricing strategies — design and refine across complex market segments, balancing competitive pressures, cost structures, and long-term customer retention objectives.
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competency required: Cross-functional product specification alignment — lead consultations with product development teams to ensure market-driven design, color, and packaging decisions are embedded in development cycles.
competency required: Video creation, data visualization, and presentation platforms — leverage proficiently to produce high-impact executive communications and market-facing campaign assets.
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  address: PostalAddress
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    address region: PA
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value: 179782

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

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type: DefinedTerm
term code: onet:skill

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type: DefinedTerm
term code: onet:skill

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Active Listening
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Critical Thinking
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Coordination
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Social Perceptiveness
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term code: onet:skill

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type: DefinedTerm
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Time Management
type: DefinedTerm
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Persuasion
type: DefinedTerm
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Judgment and Decision Making
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Complex Problem Solving
type: DefinedTerm
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Active Learning
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term code: onet:skill

Writing
type: DefinedTerm
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Negotiation
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
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Learning Strategies
type: DefinedTerm
term code: onet:skill

Instructing
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Mathematics
type: DefinedTerm
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Operations Analysis
type: DefinedTerm
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Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Operations Monitoring
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term code: onet:skill

Operation and Control
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Troubleshooting
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Technology Design
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Science
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term code: onet:skill

Programming
type: DefinedTerm
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Repairing
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Installation
type: DefinedTerm
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Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
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Entire location or multi-department operation — own P&L, customer experience, and people across the operation.
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Multi-week labor and inventory planning — execute against forecasted demand.
type: DefinedTerm
term code: 11-1021.00:proficient
description: Proficient mastery level

Major customer-experience and quality incidents — own and resolve with executive visibility.
type: DefinedTerm
term code: 11-1021.00:proficient
description: Proficient mastery level

Talent pipeline (assistant manager to manager to senior manager) — develop the location's bench.
type: DefinedTerm
term code: 11-1021.00:proficient
description: Proficient mastery level

Cross-location best-practices — adopt and adapt from peer locations or area office.
type: DefinedTerm
term code: 11-1021.00:proficient
description: Proficient mastery level

Vendor negotiations and significant purchasing decisions — execute within authority.
type: DefinedTerm
term code: 11-1021.00:proficient
description: Proficient mastery level

Compliance and audit findings — represent the location in resolution discussions.
type: DefinedTerm
term code: 11-1021.00:proficient
description: Proficient mastery level

Senior supervisors and assistant managers — mentor on judgment, finance, and people.
type: DefinedTerm
term code: 11-1021.00:proficient
description: Proficient mastery level

Capital projects (remodels, equipment refresh) — plan and execute with the area office.
type: DefinedTerm
term code: 11-1021.00:proficient
description: Proficient mastery level

Performance and recognition culture — set and sustain across the operation.
type: DefinedTerm
term code: 11-1021.00:proficient
description: Proficient mastery level

Active Listening
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Speaking
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term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Coordination
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term code: onet:skill

Time Management
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Judgment and Decision Making
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Active Learning
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term code: onet:skill

Writing
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term code: onet:skill

Complex Problem Solving
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Instructing
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Learning Strategies
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Quality Control Analysis
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Operations Monitoring
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Systems Evaluation
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Mathematics
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Systems Analysis
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Persuasion
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Management of Personnel Resources
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Troubleshooting
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Negotiation
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Science
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Operation and Control
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Management of Material Resources
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Technology Design
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term code: onet:skill

Management of Financial Resources
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Equipment Selection
type: DefinedTerm
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Operations Analysis
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Repairing
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Programming
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Installation
type: DefinedTerm
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Equipment Maintenance
type: DefinedTerm
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Activities of daily living (bathing, dressing, grooming, toileting) — provide to assigned residents under a nurse's review.
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Vital signs (temperature, blood pressure, pulse, respiration) — measure and record accurately on stable patients.
type: DefinedTerm
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Patient transfers (bed to chair, chair to commode) — perform with proper body mechanics under a senior CNA's coaching.
type: DefinedTerm
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Infection control practices (hand hygiene, gloves, isolation precautions) — apply consistently across patient contacts.
type: DefinedTerm
term code: 31-1131.00:emerging
description: Emerging mastery level

Charting and care-plan documentation — complete legibly per facility standards on each shift.
type: DefinedTerm
term code: 31-1131.00:emerging
description: Emerging mastery level

Mealtime assistance and intake/output recording — perform reliably for dependent residents.
type: DefinedTerm
term code: 31-1131.00:emerging
description: Emerging mastery level

Mobility support (gait belts, transfer boards, wheelchairs) — use correctly for assigned patients.
type: DefinedTerm
term code: 31-1131.00:emerging
description: Emerging mastery level

Skin observations (redness, bruising, pressure points) — recognize and report to the charge nurse.
type: DefinedTerm
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description: Emerging mastery level

Resident call lights — respond within facility-target times across an assigned hall.
type: DefinedTerm
term code: 31-1131.00:emerging
description: Emerging mastery level

Behavior and orientation changes — flag to the licensed nurse rather than interpreting independently.
type: DefinedTerm
term code: 31-1131.00:emerging
description: Emerging mastery level

Negotiation
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Instructing
type: DefinedTerm
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Time Management
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term code: onet:skill

Science
type: DefinedTerm
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Management of Personnel Resources
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Operations Analysis
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Mathematics
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Quality Control Analysis
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Technology Design
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term code: onet:skill

Programming
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Operations Monitoring
type: DefinedTerm
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Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
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Troubleshooting
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Repairing
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Operation and Control
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term code: onet:skill

Installation
type: DefinedTerm
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Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

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type: DefinedTerm
term code: 21-1014.00:developing
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Risk of suicide — assess systematically using clinical judgment and validated tools, formulating safety plans collaboratively with clients in both outpatient and crisis stabilization settings.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Crisis intervention strategies — implement structured de-escalation and safety planning with clients in acute distress, coordinating with multidisciplinary teams as needed.
type: DefinedTerm
term code: 21-1014.00:developing
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Coping skill development — guide clients in identifying and practicing individualized strategies for managing anxiety, depression, or interpersonal conflict during ongoing therapeutic relationships.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Treatment goals — collaboratively establish measurable objectives with clients, adjusting interventions in response to progress or setbacks across a routine caseload.
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term code: 21-1014.00:developing
description: Developing mastery level

Written clinical communications — compose clear and professionally structured progress notes, referral letters, and treatment summaries using word processing and office suite software.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Reading comprehension of clinical literature — apply updated research findings to refine counseling approaches for clients presenting with complex mental health concerns.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Time management — organize scheduling, documentation, and follow-up tasks efficiently to meet agency productivity standards while maintaining quality of care.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Inductive reasoning — synthesize client-reported experiences and behavioral patterns to form preliminary diagnostic impressions within a supervised clinical framework.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Negotiation
type: DefinedTerm
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Instructing
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Time Management
type: DefinedTerm
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Science
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

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term code: 21-1014.00:developing
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Confidential client records — maintain and update federal- and state-mandated documentation independently, ensuring accuracy and compliance across an active caseload.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Risk of suicide — assess systematically using clinical judgment and validated tools, formulating safety plans collaboratively with clients in both outpatient and crisis stabilization settings.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Crisis intervention strategies — implement structured de-escalation and safety planning with clients in acute distress, coordinating with multidisciplinary teams as needed.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Coping skill development — guide clients in identifying and practicing individualized strategies for managing anxiety, depression, or interpersonal conflict during ongoing therapeutic relationships.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Treatment goals — collaboratively establish measurable objectives with clients, adjusting interventions in response to progress or setbacks across a routine caseload.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Written clinical communications — compose clear and professionally structured progress notes, referral letters, and treatment summaries using word processing and office suite software.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Reading comprehension of clinical literature — apply updated research findings to refine counseling approaches for clients presenting with complex mental health concerns.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Time management — organize scheduling, documentation, and follow-up tasks efficiently to meet agency productivity standards while maintaining quality of care.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Inductive reasoning — synthesize client-reported experiences and behavioral patterns to form preliminary diagnostic impressions within a supervised clinical framework.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Negotiation
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

DefinedTerm
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Confidential client records — maintain and update federal- and state-mandated documentation independently, ensuring accuracy and compliance across an active caseload.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Risk of suicide — assess systematically using clinical judgment and validated tools, formulating safety plans collaboratively with clients in both outpatient and crisis stabilization settings.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Crisis intervention strategies — implement structured de-escalation and safety planning with clients in acute distress, coordinating with multidisciplinary teams as needed.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Coping skill development — guide clients in identifying and practicing individualized strategies for managing anxiety, depression, or interpersonal conflict during ongoing therapeutic relationships.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Treatment goals — collaboratively establish measurable objectives with clients, adjusting interventions in response to progress or setbacks across a routine caseload.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Written clinical communications — compose clear and professionally structured progress notes, referral letters, and treatment summaries using word processing and office suite software.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Reading comprehension of clinical literature — apply updated research findings to refine counseling approaches for clients presenting with complex mental health concerns.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Time management — organize scheduling, documentation, and follow-up tasks efficiently to meet agency productivity standards while maintaining quality of care.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Inductive reasoning — synthesize client-reported experiences and behavioral patterns to form preliminary diagnostic impressions within a supervised clinical framework.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Negotiation
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
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Time Management
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Technology Design
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term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
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Repairing
type: DefinedTerm
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Operation and Control
type: DefinedTerm
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Installation
type: DefinedTerm
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Equipment Selection
type: DefinedTerm
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Equipment Maintenance
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Confidential client records — maintain and update federal- and state-mandated documentation independently, ensuring accuracy and compliance across an active caseload.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Risk of suicide — assess systematically using clinical judgment and validated tools, formulating safety plans collaboratively with clients in both outpatient and crisis stabilization settings.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Crisis intervention strategies — implement structured de-escalation and safety planning with clients in acute distress, coordinating with multidisciplinary teams as needed.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Coping skill development — guide clients in identifying and practicing individualized strategies for managing anxiety, depression, or interpersonal conflict during ongoing therapeutic relationships.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Treatment goals — collaboratively establish measurable objectives with clients, adjusting interventions in response to progress or setbacks across a routine caseload.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Written clinical communications — compose clear and professionally structured progress notes, referral letters, and treatment summaries using word processing and office suite software.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Reading comprehension of clinical literature — apply updated research findings to refine counseling approaches for clients presenting with complex mental health concerns.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Time management — organize scheduling, documentation, and follow-up tasks efficiently to meet agency productivity standards while maintaining quality of care.
type: DefinedTerm
term code: 21-1014.00:developing
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Inductive reasoning — synthesize client-reported experiences and behavioral patterns to form preliminary diagnostic impressions within a supervised clinical framework.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Negotiation
type: DefinedTerm
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Instructing
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Time Management
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Science
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Management of Personnel Resources
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Mathematics
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Quality Control Analysis
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Technology Design
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term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
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term code: onet:skill

Troubleshooting
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term code: onet:skill

Repairing
type: DefinedTerm
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Operation and Control
type: DefinedTerm
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Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
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Equipment Maintenance
type: DefinedTerm
term code: onet:skill

DefinedTerm
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term code: 21-1014.00:developing
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Confidential client records — maintain and update federal- and state-mandated documentation independently, ensuring accuracy and compliance across an active caseload.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Risk of suicide — assess systematically using clinical judgment and validated tools, formulating safety plans collaboratively with clients in both outpatient and crisis stabilization settings.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Crisis intervention strategies — implement structured de-escalation and safety planning with clients in acute distress, coordinating with multidisciplinary teams as needed.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Coping skill development — guide clients in identifying and practicing individualized strategies for managing anxiety, depression, or interpersonal conflict during ongoing therapeutic relationships.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Treatment goals — collaboratively establish measurable objectives with clients, adjusting interventions in response to progress or setbacks across a routine caseload.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Written clinical communications — compose clear and professionally structured progress notes, referral letters, and treatment summaries using word processing and office suite software.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Reading comprehension of clinical literature — apply updated research findings to refine counseling approaches for clients presenting with complex mental health concerns.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Time management — organize scheduling, documentation, and follow-up tasks efficiently to meet agency productivity standards while maintaining quality of care.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

Inductive reasoning — synthesize client-reported experiences and behavioral patterns to form preliminary diagnostic impressions within a supervised clinical framework.
type: DefinedTerm
term code: 21-1014.00:developing
description: Developing mastery level

nsx:framework_version
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Place
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type: DefinedTerm
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type: DefinedTerm
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Active Listening
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Writing
type: DefinedTerm
term code: onet:skill

Critical Thinking
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Social Perceptiveness
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Service Orientation
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Judgment and Decision Making
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Active Learning
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Instructing
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Complex Problem Solving
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Time Management
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Negotiation
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Monitoring
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term code: onet:skill

Learning Strategies
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Coordination
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Systems Analysis
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Persuasion
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Management of Personnel Resources
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Systems Evaluation
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

HR policy interpretation — explain and apply personnel policies and regulatory requirements to employees and managers with reduced supervisory oversight in a mid-size organization.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

Full-cycle hiring process — coordinate job postings, application review, interviews, and offer letters independently for non-executive roles across multiple departments.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

Employment records management — maintain accurate HRIS records for hires, terminations, transfers, and leaves, ensuring data integrity and audit readiness.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

EEO and affirmative action compliance — monitor hiring and employment practices against current legal standards and prepare routine compliance reports for HR leadership.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

Employee relations issues — conduct initial intake interviews for workplace complaints or concerns and recommend resolution steps in alignment with HR policy.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

Candidate evaluation — assess applicant qualifications against job requirements, conduct structured screening interviews, and make informed hiring recommendations to department managers.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

Benefits and compensation communication — present and clarify total-rewards details to candidates and employees using current plan documentation during hiring and open enrollment.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

Critical thinking in HR decisions — analyze patterns in employee relations cases or turnover data to identify recurring issues and propose process improvements.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

Time management and prioritization — manage concurrent recruiting requisitions and HR casework within established deadlines in a fast-paced HR operations environment.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

HRIS and analytical tools — generate standard workforce reports and queries to support staffing analyses and compliance reviews for HR management.
type: DefinedTerm
term code: 13-1071.00:developing
description: Developing mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
  address locality: Phoenixville
  address region: PA
  address country: US

Service Orientation
type: DefinedTerm
term code: onet:skill

Active Listening
type: DefinedTerm
term code: onet:skill

Speaking
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
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Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
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Negotiation
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Monitoring
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
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Coordination
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Account lookups and identity verification — perform per company script across the standard contact channels.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Customer-facing tone and pacing — deliver consistently within the first month under QA review.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Knowledge-base articles for common questions — read, paraphrase, and apply during a call without dead air.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Ticketing-system data entry — log calls accurately to the company's CRM schema.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Hold-and-transfer procedures — execute correctly when an issue exceeds tier-1 scope.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Common script paths (returns, billing questions, password resets) — follow to resolution on familiar issues.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Compliance disclosures (recording notice, do-not-call) — deliver verbatim per regulatory requirements.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Personal-info handling (PHI, PCI) — apply the company's privacy posture in every interaction.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Tone-of-voice corrections from QA — incorporate within one coaching cycle.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Schedule adherence (login, breaks, ACW) — meet within the team's stated targets.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
  address locality: Pottstown
  address region: PA
  address country: US

Service Orientation
type: DefinedTerm
term code: onet:skill

Active Listening
type: DefinedTerm
term code: onet:skill

Speaking
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Account lookups and identity verification — perform per company script across the standard contact channels.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Customer-facing tone and pacing — deliver consistently within the first month under QA review.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Knowledge-base articles for common questions — read, paraphrase, and apply during a call without dead air.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Ticketing-system data entry — log calls accurately to the company's CRM schema.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Hold-and-transfer procedures — execute correctly when an issue exceeds tier-1 scope.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Common script paths (returns, billing questions, password resets) — follow to resolution on familiar issues.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Compliance disclosures (recording notice, do-not-call) — deliver verbatim per regulatory requirements.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Personal-info handling (PHI, PCI) — apply the company's privacy posture in every interaction.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Tone-of-voice corrections from QA — incorporate within one coaching cycle.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

Schedule adherence (login, breaks, ACW) — meet within the team's stated targets.
type: DefinedTerm
term code: 43-4051.00:emerging
description: Emerging mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
  address locality: Scranton
  address region: PA
  address country: US

Active Listening
type: DefinedTerm
term code: onet:skill

Speaking
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Full-shift supervision — direct and oversee all sales, inventory, and customer service activities autonomously across an entire retail store shift.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Complex customer conflict resolution — negotiate and resolve escalated complaints independently, applying persuasion and critical thinking to protect customer retention.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Staff performance evaluation — assess individual associate strengths and development areas, delivering structured feedback within a retail personnel management process.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Merchandise compliance audits — conduct thorough floor audits to confirm all products are correctly displayed, priced, and performing as advertised across every department.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Sales trend analysis — interpret POS data and sales reports to identify performance gaps and adjust floor strategies without management prompting.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Instructional coaching sessions — lead group or one-on-one instruction sessions that develop staff competency in handling non-routine and high-stakes sales scenarios.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Inventory integrity management — oversee cycle counts, reconcile variances, and submit accurate purchase and requisition records through the store's database interface.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Operational problem solving — apply systems analysis to diagnose recurring workflow bottlenecks—such as checkout congestion or stockout patterns—and implement corrective actions.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Cross-functional coordination — align sales floor activities with receiving, loss prevention, and back-office teams to ensure seamless store operations.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Human resources compliance — handle routine personnel matters including attendance tracking, corrective documentation, and HR software entries within company policy guidelines.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
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  address region: PA
  address country: US

Active Listening
type: DefinedTerm
term code: onet:skill

Speaking
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Full-shift supervision — direct and oversee all sales, inventory, and customer service activities autonomously across an entire retail store shift.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Complex customer conflict resolution — negotiate and resolve escalated complaints independently, applying persuasion and critical thinking to protect customer retention.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Staff performance evaluation — assess individual associate strengths and development areas, delivering structured feedback within a retail personnel management process.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Merchandise compliance audits — conduct thorough floor audits to confirm all products are correctly displayed, priced, and performing as advertised across every department.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Sales trend analysis — interpret POS data and sales reports to identify performance gaps and adjust floor strategies without management prompting.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Instructional coaching sessions — lead group or one-on-one instruction sessions that develop staff competency in handling non-routine and high-stakes sales scenarios.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Inventory integrity management — oversee cycle counts, reconcile variances, and submit accurate purchase and requisition records through the store's database interface.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Operational problem solving — apply systems analysis to diagnose recurring workflow bottlenecks—such as checkout congestion or stockout patterns—and implement corrective actions.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Cross-functional coordination — align sales floor activities with receiving, loss prevention, and back-office teams to ensure seamless store operations.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Human resources compliance — handle routine personnel matters including attendance tracking, corrective documentation, and HR software entries within company policy guidelines.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
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  address region: PA
  address country: US

Active Listening
type: DefinedTerm
term code: onet:skill

Speaking
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
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Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
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Operation and Control
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
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Science
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Full-shift supervision — direct and oversee all sales, inventory, and customer service activities autonomously across an entire retail store shift.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Complex customer conflict resolution — negotiate and resolve escalated complaints independently, applying persuasion and critical thinking to protect customer retention.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Staff performance evaluation — assess individual associate strengths and development areas, delivering structured feedback within a retail personnel management process.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Merchandise compliance audits — conduct thorough floor audits to confirm all products are correctly displayed, priced, and performing as advertised across every department.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Sales trend analysis — interpret POS data and sales reports to identify performance gaps and adjust floor strategies without management prompting.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Instructional coaching sessions — lead group or one-on-one instruction sessions that develop staff competency in handling non-routine and high-stakes sales scenarios.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Inventory integrity management — oversee cycle counts, reconcile variances, and submit accurate purchase and requisition records through the store's database interface.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Operational problem solving — apply systems analysis to diagnose recurring workflow bottlenecks—such as checkout congestion or stockout patterns—and implement corrective actions.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Cross-functional coordination — align sales floor activities with receiving, loss prevention, and back-office teams to ensure seamless store operations.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Human resources compliance — handle routine personnel matters including attendance tracking, corrective documentation, and HR software entries within company policy guidelines.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
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  address country: US

Active Listening
type: DefinedTerm
term code: onet:skill

Speaking
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Full-shift supervision — direct and oversee all sales, inventory, and customer service activities autonomously across an entire retail store shift.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Complex customer conflict resolution — negotiate and resolve escalated complaints independently, applying persuasion and critical thinking to protect customer retention.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Staff performance evaluation — assess individual associate strengths and development areas, delivering structured feedback within a retail personnel management process.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Merchandise compliance audits — conduct thorough floor audits to confirm all products are correctly displayed, priced, and performing as advertised across every department.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Sales trend analysis — interpret POS data and sales reports to identify performance gaps and adjust floor strategies without management prompting.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Instructional coaching sessions — lead group or one-on-one instruction sessions that develop staff competency in handling non-routine and high-stakes sales scenarios.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Inventory integrity management — oversee cycle counts, reconcile variances, and submit accurate purchase and requisition records through the store's database interface.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Operational problem solving — apply systems analysis to diagnose recurring workflow bottlenecks—such as checkout congestion or stockout patterns—and implement corrective actions.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Cross-functional coordination — align sales floor activities with receiving, loss prevention, and back-office teams to ensure seamless store operations.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

Human resources compliance — handle routine personnel matters including attendance tracking, corrective documentation, and HR software entries within company policy guidelines.
type: DefinedTerm
term code: 41-1011.00:proficient
description: Proficient mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
  address locality: Malvern
  address region: PA
  address country: US

Speaking
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Active Listening
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Comprehensive marketing strategy — develop and evaluate autonomously by integrating organizational objectives, market characteristics, and financial viability across product portfolios.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Multi-channel marketing activities and policies — direct and coordinate across advertising, digital, and promotional channels to drive measurable revenue and brand outcomes.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Full product development financial analysis — conduct independently, encompassing R&D appropriations, budget variance, and profit-loss projections for executive decision-making.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Dynamic pricing strategies — design and refine across complex market segments, balancing competitive pressures, cost structures, and long-term customer retention objectives.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Strategic sales forecasting — lead business development analysis and market trend monitoring to ensure sustained profitability across product lines and service categories.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Marketing and sales team — hire, train, and conduct performance evaluations for a full departmental team, overseeing daily operations and capability development.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Non-routine competitive and consumer insight challenges — resolve through advanced critical thinking, synthesizing quantitative data and qualitative market signals into actionable strategy.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Cross-functional product specification alignment — lead consultations with product development teams to ensure market-driven design, color, and packaging decisions are embedded in development cycles.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Video creation, data visualization, and presentation platforms — leverage proficiently to produce high-impact executive communications and market-facing campaign assets.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Complex negotiations with agency partners and media vendors — conduct autonomously, securing favorable terms while maintaining strategic brand and budget objectives.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

nsx:framework_version
type: PropertyValue
value: gen-2026-05-14

Place
address: PostalAddress
  address locality: Malvern
  address region: PA
  address country: US

Speaking
type: DefinedTerm
term code: onet:skill

Social Perceptiveness
type: DefinedTerm
term code: onet:skill

Reading Comprehension
type: DefinedTerm
term code: onet:skill

Critical Thinking
type: DefinedTerm
term code: onet:skill

Active Listening
type: DefinedTerm
term code: onet:skill

Active Learning
type: DefinedTerm
term code: onet:skill

Persuasion
type: DefinedTerm
term code: onet:skill

Monitoring
type: DefinedTerm
term code: onet:skill

Judgment and Decision Making
type: DefinedTerm
term code: onet:skill

Negotiation
type: DefinedTerm
term code: onet:skill

Complex Problem Solving
type: DefinedTerm
term code: onet:skill

Time Management
type: DefinedTerm
term code: onet:skill

Systems Evaluation
type: DefinedTerm
term code: onet:skill

Coordination
type: DefinedTerm
term code: onet:skill

Operations Analysis
type: DefinedTerm
term code: onet:skill

Management of Personnel Resources
type: DefinedTerm
term code: onet:skill

Writing
type: DefinedTerm
term code: onet:skill

Systems Analysis
type: DefinedTerm
term code: onet:skill

Service Orientation
type: DefinedTerm
term code: onet:skill

Learning Strategies
type: DefinedTerm
term code: onet:skill

Instructing
type: DefinedTerm
term code: onet:skill

Management of Financial Resources
type: DefinedTerm
term code: onet:skill

Mathematics
type: DefinedTerm
term code: onet:skill

Management of Material Resources
type: DefinedTerm
term code: onet:skill

Quality Control Analysis
type: DefinedTerm
term code: onet:skill

Programming
type: DefinedTerm
term code: onet:skill

Technology Design
type: DefinedTerm
term code: onet:skill

Science
type: DefinedTerm
term code: onet:skill

Operations Monitoring
type: DefinedTerm
term code: onet:skill

Troubleshooting
type: DefinedTerm
term code: onet:skill

Repairing
type: DefinedTerm
term code: onet:skill

Operation and Control
type: DefinedTerm
term code: onet:skill

Installation
type: DefinedTerm
term code: onet:skill

Equipment Selection
type: DefinedTerm
term code: onet:skill

Equipment Maintenance
type: DefinedTerm
term code: onet:skill

Comprehensive marketing strategy — develop and evaluate autonomously by integrating organizational objectives, market characteristics, and financial viability across product portfolios.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Multi-channel marketing activities and policies — direct and coordinate across advertising, digital, and promotional channels to drive measurable revenue and brand outcomes.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Full product development financial analysis — conduct independently, encompassing R&D appropriations, budget variance, and profit-loss projections for executive decision-making.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Dynamic pricing strategies — design and refine across complex market segments, balancing competitive pressures, cost structures, and long-term customer retention objectives.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Strategic sales forecasting — lead business development analysis and market trend monitoring to ensure sustained profitability across product lines and service categories.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Marketing and sales team — hire, train, and conduct performance evaluations for a full departmental team, overseeing daily operations and capability development.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Non-routine competitive and consumer insight challenges — resolve through advanced critical thinking, synthesizing quantitative data and qualitative market signals into actionable strategy.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Cross-functional product specification alignment — lead consultations with product development teams to ensure market-driven design, color, and packaging decisions are embedded in development cycles.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Video creation, data visualization, and presentation platforms — leverage proficiently to produce high-impact executive communications and market-facing campaign assets.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level

Complex negotiations with agency partners and media vendors — conduct autonomously, securing favorable terms while maintaining strategic brand and budget objectives.
type: DefinedTerm
term code: 11-2021.00:proficient
description: Proficient mastery level