Credentials for Hotel, Motel, and Resort Desk Clerks
6 credential programs ladder toward this occupation. Median wage on completion: $34,270 · projected growth +3.7%. See full occupation profile →
Certification
Certified Hospitality Accountant Executive (CHAE)
Hospitality Financial and Technology Professionals
$150 cost
Apply financial accounting principles within a hospitality organizationApply managerial accounting practices to support decision-making in hospitality operationsNavigate ethics, fraud, and internal controls in a hospitality finance environmentApply hospitality-specific financial concepts and practices in hotel and club operations
Certification
Certified Hospitality Trainer (CHT)
American Hotel and Lodging Educational Institute (AHLEI)
$531 cost
Articulate the case for training and development within a hospitality organizationApply training and development as an investment strategy within a hospitality organizationAssess training needs within a hospitality organizationDesign instructional content to meet identified training needsSelect and apply training tools and techniques in a hospitality environmentMeasure and evaluate training and development outcomes in a hospitality organization
Course
Hotel Operations
ACCS Innovation Center
AL
Attention to Detail: The ability to pay attention to details and ensure that everything is accurate and properly done is important in any role in a hotel or resort. This may involve checking reservations, verifying guest information, and ensuring that the property is clean and well-maintained.Communication Skills: The ability to communicate effectively with guests, team members, and other stakeholders is important in any role in a hotel or resort. This includes the ability to listen carefully, speak clearly, and write concisely.Customer Service Skills: The ability to interact with guests in a friendly, professional, and helpful manner is essential in any role in a hotel or resort. This includes responding to guests' inquiries and complaints, providing information about the property and local area, and resolving any issues that may arise.Interpersonal Skills: The ability to work effectively with others and to build positive relationships with team members, guests, and other stakeholders is important in any role in a hotel or resort. This includes the ability to work well in a team, to be flexible and adaptable, and to handle conflicts in a professional manner.Leadership Skills: Some roles in a hotel or resort may require the ability to lead and manage a team. This includes setting goals, delegating tasks, and providing guidance and support to team members.Problem-Solving Skills: The ability to think critically and creatively, and to identify and resolve problems as they arise, is important in any role in a hotel or resort. This may involve working with guests to resolve issues, coordinating with team members and other departments to solve problems, and coming up with innovative solutions to challenges.
Diploma
Retail, Hospitality, And Tourism Management
Tennessee College of Applied Technology-Elizabethton