Occupation · SOC 11-9081
Lodging Managers
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Median wage
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Projected growth
—
—
Annual openings
—
per year
Employed (US)
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Job Zone 4
Typical preparation
Considerable preparation
Stackable credential programs
427 mapped
Core skills
Active ListeningService OrientationManagement of Personnel ResourcesSpeakingSocial PerceptivenessCoordinationNegotiationReading Comprehension
Knowledge areas
English LanguageAdministration and ManagementPersonnel and Human ResourcesCustomer and Personal ServiceMathematics
Technology & tools
Accounting softwareFacilities management softwareFinancial analysis softwareElectronic mail softwareCustomer relationship management CRM software
Representative tasks
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.Confer and cooperate with other managers to ensure coordination of hotel activities.Greet and register guests.Monitor the revenue activity of the hotel or facility.Manage and maintain temporary or permanent lodging facilities.Train staff members.Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.Coordinate front-office activities of hotels or motels, and resolve problems.Inspect guest rooms, public areas, and grounds for cleanliness and appearance.Assign duties to workers, and schedule shifts.Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.Interview and hire applicants.Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.Collect payments and record data pertaining to funds and expenditures.Develop and implement policies and procedures for the operation of a department or establishment.Prepare required paperwork pertaining to departmental functions.Show, rent, or assign accommodations.Perform marketing and public relations activities.Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.Book tickets for guests for local tours and attractions.
Competency framework
Skill expectations by proficiency level.
emerging
Guest inquiries and basic complaints — address using established hotel policies and service scripts under direct supervisor guidance.Guest registration process — execute accurately using property management software with coaching from senior front-desk staff.Room rate schedules and posted pricing — read and explain to guests in compliance with pre-set tariff structures.Staff shift schedules and daily task assignments — review and follow as directed by the department manager on duty.Hotel facility walk-throughs — conduct to identify visible maintenance or cleanliness issues and report findings to supervisors.Point-of-sale and basic accounting software — operate to process guest transactions and generate end-of-shift revenue summaries.Departmental policies and standard operating procedures — study and apply under close oversight during initial assignment rotations.Written guest communications and internal memos — draft using office suite software for review and approval by senior managers.New staff orientation sessions — assist in delivering under the direction of a training manager or department lead.Occupancy and daily revenue reports — compile from database systems and submit to management for review and decision-making.
developing
Guest complaints and service recovery situations — resolve independently by applying hotel policy knowledge and active listening within a mid-scale lodging environment.Departmental operating budgets — contribute to the preparation and monitoring of, using financial analysis and spreadsheet software with limited oversight.Cross-departmental coordination activities — facilitate by conferring regularly with housekeeping, food service, and front-desk managers to maintain smooth hotel operations.Staff performance during shifts — observe and document against established KPIs, providing timely feedback to improve adherence to facility procedures.Room rate adjustments and promotional pricing — recommend based on occupancy trend analysis and competitive market data using revenue management tools.Facilities management software — use routinely to schedule preventive maintenance, track work orders, and ensure lodging assets remain operational.New and returning employee training sessions — plan and deliver on service standards, safety protocols, and POS system usage with moderate independence.Customer relationship management software — maintain accurate guest profiles and preferences to support personalized service delivery across repeat visits.Monthly revenue activity reports — analyze and present to senior management, highlighting variances and recommending corrective actions.Vendor negotiations for supplies and services — conduct using persuasion and negotiation skills to secure favorable terms within approved budget parameters.
proficient
Full-scope lodging facility operations — manage autonomously across all departments, ensuring consistent service quality, regulatory compliance, and financial performance.Annual operating and capital budgets — develop and administer independently, allocating funds across departments based on strategic priorities and financial forecasting models.Complex or escalated guest disputes — resolve with sound judgment and diplomacy, balancing guest satisfaction with asset protection and brand standards.Comprehensive staff performance management — design and execute evaluation frameworks, administer corrective actions, and identify high-potential employees for advancement.Revenue optimization strategy — implement using dynamic pricing models, occupancy data, and competitive benchmarking within financial analysis software to maximize profitability.Multi-department coordination plans — lead for peak periods, special events, and emergency scenarios, ensuring seamless operational continuity across the lodging facility.Web presence and digital marketing initiatives — oversee using web page editing tools and CRM platforms to drive direct bookings and strengthen brand visibility.Facility maintenance and capital improvement programs — direct using facilities management software, balancing guest experience priorities with long-term asset value.Management training curriculum — design and deliver for supervisory staff, applying instructional best practices and adult learning principles to build operational capability.Public safety and security protocols — evaluate and enforce across the property, coordinating with local authorities and updating procedures in response to emerging risks.
advanced
Organizational vision and service culture — define and champion at the executive level, shaping values that drive guest satisfaction and competitive differentiation.Multi-property or enterprise-wide revenue strategy — architect using advanced financial modeling and market intelligence to meet ownership or corporate portfolio targets.Senior management team — recruit, mentor, and develop to build organizational bench strength and succession readiness across lodging operations.Long-range capital and operating budgets — approve and steward at the ownership or corporate board level, aligning resource allocation with strategic growth objectives.Cross-functional executive partnerships — lead with sales, marketing, finance, and operations leaders to ensure integrated execution of the property or brand strategy.Industry and regulatory policy developments — monitor and interpret, translating implications into updated operational standards and proactive compliance frameworks property-wide.Strategic vendor and partnership agreements — negotiate and execute at the organizational level, securing preferred-rate contracts that deliver measurable cost efficiencies.Organizational performance metrics and governance frameworks — establish across all departments, creating accountability structures that drive continuous operational improvement.Culture of learning and professional development — institutionalize by sponsoring training investments, certifications, and leadership programs that elevate workforce capability.Crisis and reputational risk management — lead during major operational disruptions, communicating decisively with stakeholders, media, and regulatory bodies to protect organizational integrity.
Also known as
68 alternate job titles map to this occupation.
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