Occupation · SOC 11-9179.02
Spa Managers
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Median wage
—
Projected growth
—
—
Annual openings
—
per year
Employed (US)
—
Job Zone 3
Typical preparation
Medium preparation
Stackable credential programs
3,202 mapped
Core skills
SpeakingMonitoringCoordinationSocial PerceptivenessService OrientationManagement of Personnel ResourcesCritical ThinkingTime ManagementPersuasionJudgment and Decision MakingActive ListeningInstructingActive LearningSystems AnalysisReading ComprehensionLearning StrategiesComplex Problem SolvingSystems EvaluationNegotiationWritingManagement of Financial ResourcesManagement of Material ResourcesMathematicsOperations MonitoringQuality Control AnalysisTroubleshootingOperation and ControlTechnology DesignOperations AnalysisProgrammingEquipment SelectionScienceRepairingInstallationEquipment Maintenance
Knowledge areas
AdministrativeCustomer and Personal ServiceAdministration and ManagementEnglish LanguageEducation and TrainingPersonnel and Human ResourcesSales and MarketingMathematicsEconomics and AccountingPsychologyCommunications and MediaComputers and ElectronicsTherapy and CounselingTelecommunicationsMedicine and DentistryPublic Safety and SecurityProduction and ProcessingLaw and GovernmentSociology and AnthropologyChemistryMechanicalBiologyDesignGeographyEngineering and TechnologyTransportationForeign LanguagePhilosophy and TheologyFood ProductionPhysicsBuilding and ConstructionHistory and ArcheologyFine Arts
Technology & tools
Bizlink Salon ManagerBooker Software SpaBookerCRIMPERS Management Software CRIMPERS Salon SoftwareCSI Software Spa ManagementClienTrak!DaySmart Software Salon IrisElite Software Elite Salon & Spa ManagementElite Software Elite Salon & Spa PayrollEnvision SalonFacebookFloydware RosyInnovative Business Computer Solutions Spa/Salon ManagerLeprechaun Spa and Salon SoftwareMIKAL SMSMINDBODY business management softwareManageMySpaMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMilano SpaMillennium SpaSalonNeill Technologies SpaBizOracle TaleoPAR Technology SpaSoftProSolutions Software TranscendRogers Software Development SuperSalonShortcuts Software Shortcuts SpaSpaGuruSyntec Systems InsightTouchSuite SalonTwitterWeb browser softwareYouTubeintelligenz Solutions intelliSpa
Representative tasks
Monitoring Processes, Materials, or SurroundingsAssisting and Caring for OthersCommunicating with Supervisors, Peers, or SubordinatesEstablishing and Maintaining Interpersonal RelationshipsResolving Conflicts and Negotiating with OthersGetting InformationWorking with ComputersCoordinating the Work and Activities of OthersMaking Decisions and Solving ProblemsPerforming for or Working Directly with the PublicIdentifying Objects, Actions, and EventsDeveloping and Building TeamsUpdating and Using Relevant KnowledgePerforming Administrative ActivitiesCoaching and Developing OthersScheduling Work and ActivitiesEvaluating Information to Determine Compliance with StandardsGuiding, Directing, and Motivating SubordinatesJudging the Qualities of Objects, Services, or PeopleThinking CreativelySelling or Influencing OthersProcessing InformationInspecting Equipment, Structures, or MaterialsDeveloping Objectives and StrategiesProviding Consultation and Advice to OthersOrganizing, Planning, and Prioritizing WorkAnalyzing Data or InformationTraining and Teaching OthersMonitoring and Controlling ResourcesEstimating the Quantifiable Characteristics of Products, Events, or InformationInterpreting the Meaning of Information for OthersStaffing Organizational UnitsCommunicating with People Outside the OrganizationDocumenting/Recording InformationPerforming General Physical ActivitiesControlling Machines and ProcessesHandling and Moving ObjectsRepairing and Maintaining Mechanical EquipmentDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentRepairing and Maintaining Electronic Equipment
Competency framework
Skill expectations by proficiency level.
emerging
Client inquiries and complaints — address using scripted responses and supervisor guidance at a spa front desk.Guest appointment scheduling — complete using point-of-sale or booking software under direct supervision in a day spa setting.Client database records — enter and update accurately following established data-entry protocols in a spa management system.Facility schedule information — retrieve and communicate to team members under direction to support daily operations.Daily cash flow records — record and reconcile basic transactions using spreadsheet software with supervisor review.Health and hygiene compliance checklists — follow and complete at the start of each shift to support regulatory standards.Spa service menus — learn and describe accurately to guests during intake or check-in interactions.Staff communication tools — use electronic mail and instant messaging software to relay routine operational messages.Social media and website content — assist in updating under guidance to support basic spa marketing efforts.Team meeting notes and reports — draft using word processing software to document operational discussions.
developing
Customer complaints and service recovery — resolve independently by applying spa policies and exercising sound judgment in a mid-size spa environment.Guest appointment books — coordinate across multiple service providers using scheduling software to maximize daily capacity.Client database integrity — maintain and query regularly to identify booking trends and support personalized service delivery.Facility and treatment room schedules — coordinate to balance staff workload and optimize room utilization throughout operating hours.Bank deposits and financial statements — prepare and submit routinely using accounting and spreadsheet software with minimal oversight.Health, safety, and hygiene standards — monitor staff compliance during operations and document corrective actions as needed.Spa service programs — support planning and implementation by coordinating with therapists and front-of-house staff.Promotional campaigns — implement established marketing strategies using web and social media tools to drive guest bookings.Human resources software — use to track employee scheduling, time off, and basic HR records for a spa team.Staff performance feedback — deliver in regular one-on-one check-ins using active listening and constructive communication techniques.
proficient
Escalated guest complaints — resolve autonomously by analyzing root causes and applying service recovery strategies that protect client retention.Multi-practitioner appointment systems — optimize using scheduling software to achieve measurable improvements in booking efficiency and revenue per hour.Client database analytics — query and interpret to identify service preferences, retention patterns, and upsell opportunities across the guest base.Cross-functional facility scheduling — design and adjust to balance therapist availability, room capacity, and peak demand periods throughout the week.Financial performance reports — generate and analyze monthly statements, cash flow summaries, and variance reports to inform operational decisions.Regulatory compliance programs — develop and audit against applicable health, safety, and hygiene standards, ensuring staff adherence across all service areas.Spa services and programming — plan and direct seasonal menus, specialty treatments, and wellness packages aligned to guest demand and business goals.Integrated marketing strategies — develop and execute across digital and in-person channels, measuring campaign effectiveness and adjusting tactics accordingly.Personnel management — recruit, train, and evaluate spa staff by applying structured instructional methods and performance management frameworks.Systems performance — analyze operational workflows and technology utilization to identify inefficiencies and implement sustainable process improvements.
advanced
Organizational service standards — define and institutionalize spa-wide guest experience protocols that align with brand positioning and drive measurable satisfaction outcomes.Multi-location scheduling strategy — lead capacity planning across all spa facilities, setting policies that consistently maximize utilization and revenue generation.Data governance and CRM strategy — establish enterprise-level client database practices that enable personalization, loyalty programming, and long-term retention growth.Financial planning and accountability — direct annual budgeting, P&L oversight, and financial forecasting for a full spa operation or multi-site portfolio.Compliance culture — champion organization-wide adherence to health, safety, and regulatory standards by embedding accountability into leadership and training structures.Spa concept and programming vision — set strategic direction for all services, therapies, and wellness programs to differentiate the spa in a competitive market.Marketing and brand leadership — lead comprehensive marketing strategy including partnerships, digital presence, and promotional planning to grow market share and guest acquisition.Talent development system — design and oversee training curricula, mentorship programs, and career pathways that build a high-performing spa workforce.Stakeholder and executive communication — present operational performance, strategic initiatives, and business cases to ownership, boards, or executive leadership using data-driven presentations.Innovation and industry leadership — evaluate emerging spa trends, technologies, and wellness concepts, piloting new offerings that position the organization at the forefront of the industry.
Also known as
15 alternate job titles map to this occupation.
Day Spa ManagerHair Salon ManagerHealth Spa ManagerMassage Department ManagerMed Spa ManagerSalon CoordinatorSalon LeaderSalon ManagerSalon SupervisorSpa and Guest Experience DirectorSpa CoordinatorSpa DirectorSpa ManagerSpa SupervisorWellness Spa Manager