Occupation · SOC 13-1199
Business Operations Specialists, All Other
All business operations specialists not listed separately.
Median wage
$81,270
$46,230–$147,830
Projected growth
+3.0%
Average growth
Annual openings
3,630
per year
Employed (US)
1,128,200
Job Zone 4
Typical preparation
Considerable preparation
Stackable credential programs
2,506 mapped
Core skills
Active ListeningReading ComprehensionSpeakingCritical ThinkingWritingJudgment and Decision MakingComplex Problem SolvingActive Learning
Knowledge areas
English LanguageCustomer and Personal ServiceMathematicsAdministration and ManagementComputers and Electronics
Technology & tools
Graphics or photo imaging softwareOperating system softwareWeb page creation and editing softwareSpreadsheet softwareOffice suite software
Representative tasks
Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.Test documented disaster recovery strategies and plans.Develop disaster recovery plans for physical locations with critical assets, such as data centers.Create, manage, or automate orders or invoices, using order management or invoicing software.Receive and process payments from customers, using electronic transaction services.Deliver e-mail confirmation of completed transactions and shipment.Develop sustainability project goals, objectives, initiatives, or strategies in collaboration with other sustainability professionals.Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.Purchase new or used items from online or physical sources for resale via retail or auction Web site.Establish, maintain, or test call trees to ensure appropriate communication during disaster.Determine and set product prices.Calculate purchase subtotals, taxes, and shipping costs for submission to customers.Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.Maintain and update organization information technology applications and network systems blueprints.Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.Review existing disaster recovery, crisis management, or business continuity plans.Monitor or track sustainability indicators, such as energy usage, natural resource usage, waste generation, and recycling.Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.Assess the nature and level of physical security threats so that the scope of the problem can be determined.Assess or propose sustainability initiatives, considering factors such as cost effectiveness, technical feasibility, and acceptance.Cancel orders based on customer requests or inventory or delivery problems.Respond to emergency situations on an on-call basis.Recommend improvements in security systems or procedures.Create or administer training and awareness presentations or materials.Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.Order or purchase merchandise to maintain optimal inventory levels.Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.Inspect physical security design features, installations, or programs to ensure compliance with applicable standards or regulations.Perform risk analyses so that appropriate countermeasures can be developed.Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods.Provide technical or administrative support for sustainability programs or issues.Review and revise sustainability proposals or policies.Create or maintain plans or other documents related to sustainability projects.Develop reports or presentations to communicate the effectiveness of sustainability initiatives.Collect information about waste stream management or green building practices to inform decision makers.Conduct security audits to identify potential vulnerabilities related to physical security or staff safety.
Competency framework
Skill expectations by proficiency level.
emerging
Contract terms and payment schedules — review and verify under direct supervision to support fee and commission collection processes.Client promotional materials and work samples — compile and organize according to established templates for submission to potential employers or sponsors.Industry publications and trade resources — monitor on a scheduled basis to begin building awareness of current trends and deals.Candidate evaluation criteria — apply structured checklists during supervised auditions or interviews to assess potential client suitability.Active listening techniques — demonstrate during client intake meetings to capture requirements accurately in a professional office setting.Office suite and electronic mail software — use to draft correspondence, schedule appointments, and maintain basic client records.Spreadsheet software — enter and format data to track client accounts, fees, and commission balances under managerial guidance.Business vocabulary and written communication standards — apply when composing routine emails and brief reports for internal review.Customer service protocols — follow established procedures to respond to client inquiries and escalate complex issues to senior staff.Basic administrative and record-keeping systems — maintain organized client files and document logs in compliance with office procedures.
developing
Fee and commission payments — process and reconcile against contract terms with reduced oversight, resolving routine discrepancies in a client-services environment.Promotional packages including work samples and supporting materials — prepare and distribute independently to targeted employers and sponsors on behalf of multiple clients.Industry trend reports and deal activity — synthesize information from trade sources and communicate relevant insights to clients and colleagues on a regular basis.Audition and interview processes — conduct with moderate independence, applying consistent evaluation criteria to assess and rank prospective client talent.Complex client correspondence and proposals — draft using refined writing and reading comprehension skills, adapting tone and content to varied professional audiences.Critical thinking and judgment — apply when evaluating competing contract offers or partnership opportunities to recommend preferred courses of action to clients.Spreadsheet and web-based tools — use to build tracking dashboards that monitor client pipelines, submission statuses, and outstanding payments.Problem-solving approaches — deploy to resolve scheduling conflicts, contract ambiguities, or client disputes within established organizational frameworks.Customer and personal service principles — apply to build and maintain productive long-term relationships with an assigned portfolio of clients.Mathematics and accounting fundamentals — use to calculate earnings, deductions, and projected income for clients under standard contractual arrangements.
proficient
Fee structures, commissions, and contract payment terms — negotiate and enforce autonomously across a diverse client roster, ensuring compliance with legal and organizational standards.Targeted promotional campaigns including curated work samples — design and execute for clients seeking high-value engagements, sponsorships, or media opportunities in competitive markets.Emerging industry trends, market shifts, and deal landscapes — analyze independently to advise clients on strategic positioning and timing of career or business moves.Comprehensive audition and evaluation programs — lead end-to-end, applying inductive and deductive reasoning to identify and sign high-potential clients with measurable long-term value.Complex contracts and legal documents — interpret and apply working knowledge of law and government regulations to protect client interests and minimize organizational risk.Non-routine client problems — resolve through advanced complex problem solving, drawing on cross-domain knowledge of economics, administration, and industry practice.Graphics, web page creation, and digital media tools — leverage to develop compelling client presentation materials that differentiate talent in a crowded marketplace.Detailed written analyses and strategic recommendations — produce for senior leadership and clients, demonstrating high-level written expression and comprehension.Active learning practices — sustain by continuously integrating new regulatory, technological, and market developments into daily client advisory activities.Full-scope client relationships — manage autonomously from initial evaluation through contract execution, renewal, and performance review across multiple simultaneous engagements.
advanced
Organizational payment and commission policies — design and implement enterprise-wide frameworks that align contractual practices with business growth objectives and legal compliance.Strategic promotional initiatives — lead at organizational scale, establishing partnerships with major employers, sponsors, and media entities to expand market reach for the client portfolio.Industry intelligence systems — build and institutionalize processes for monitoring trends, deal flows, and competitive intelligence that inform executive-level decision making.Talent evaluation standards and audition methodologies — develop and codify organization-wide, training junior and mid-level staff to apply consistent, high-caliber assessment practices.Organizational strategy and direction — set for the business operations function by integrating knowledge of administration, economics, law, and market dynamics into long-range plans.Cross-functional teams and specialist staff — mentor, develop, and lead, fostering a culture of integrity, attention to detail, and achievement orientation across the organization.Enterprise technology infrastructure including office suite, spreadsheet, and web platforms — champion adoption and optimization to increase operational efficiency and data-driven decision making.Executive-level communication — deliver through high-stakes written and oral presentations that influence stakeholders, boards, and external partners on strategic business matters.Organizational risk and ethical standards — establish governance frameworks that embed cautiousness, dependability, and compliance into all client-facing and contractual operations.Industry reputation and thought leadership — cultivate by representing the organization at major forums, publishing authoritative insights, and shaping best practices across the business operations profession.
Also known as
135 alternate job titles map to this occupation.
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