Occupation · SOC 21-1099
Community and Social Service Specialists, All Other
All community and social service specialists not listed separately.
Median wage
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Projected growth
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Annual openings
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per year
Employed (US)
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Job Zone —
Core skills
Active ListeningSpeakingSocial PerceptivenessReading ComprehensionCritical ThinkingService OrientationWritingJudgment and Decision Making
Knowledge areas
PsychologyTherapy and CounselingCustomer and Personal ServiceEnglish LanguageEducation and Training
Technology & tools
Spreadsheet softwareOffice suite softwareElectronic mail softwarePresentation softwareWord processing software
Representative tasks
Complete and maintain accurate records or reports regarding the patients' histories and progress, seCounsel clients or patients, individually or in group sessions, to assist in overcoming dependenciesAssess individuals' degree of drug dependency by collecting and analyzing urine samples.
Competency framework
Skill expectations by proficiency level.
emerging
Client intake forms and basic case records — complete accurately under direct supervisor guidance in a community service setting.Active listening techniques — apply during initial client interviews to identify presenting concerns under close supervision.Office suite and word processing software — use to draft routine client correspondence and service notes with staff support.Urine sample collection procedures — follow established protocols under direct oversight to support drug dependency screening.Basic client progress notes — write using standardized templates in a residential or outpatient services environment.Service orientation principles — demonstrate by greeting and directing clients to appropriate resources in a community agency.Group session ground rules and formats — observe and assist experienced counselors during group support meetings.Referral documentation — prepare for common community resources under supervisor review in a social services office.Confidentiality and professional ethics standards — recognize and follow during all client interactions as required by agency policy.Spreadsheet software — enter client data into pre-built tracking sheets to support team record-keeping under staff direction.
developing
Individual client counseling sessions — facilitate with reduced oversight to assist clients in adjusting to life challenges in an outpatient setting.Client case records and progress reports — maintain accurately and consistently across an active caseload in a community services agency.Drug dependency assessments — conduct by collecting and analyzing urine samples using established screening tools with moderate supervision.Electronic mail and scheduling software — use independently to coordinate client appointments and interdisciplinary team communications.Discharged client follow-up contacts — execute on a defined schedule to monitor treatment effectiveness and identify relapse risks.Social perceptiveness skills — apply to recognize shifts in client behavior or emotional state and adapt service approaches accordingly.Group counseling sessions — co-facilitate for clients managing substance use or social adjustment issues in a structured program environment.Community resource networks — navigate and match to individual client needs based on assessed eligibility and service gaps.Reading comprehension of clinical and policy documents — demonstrate by interpreting updated treatment guidelines and integrating changes into practice.Judgment and decision making — exercise when prioritizing client safety concerns and escalating cases to supervisors in a timely manner.
proficient
Full-scope individual and group counseling — deliver autonomously across diverse client populations presenting complex dependency or psychosocial challenges.Comprehensive client histories and treatment summaries — author with clinical accuracy for multidisciplinary team review and regulatory compliance.Drug dependency evaluations — conduct and interpret independently, incorporating urinalysis results and behavioral assessments into treatment recommendations.Discharged patient outcomes — analyze systematically over time to evaluate program effectiveness and inform service adjustments at the agency level.Non-routine crisis situations — assess and manage by applying critical thinking and social perceptiveness to stabilize clients in community or residential settings.Presentation software and graphics tools — use to develop training materials and data visualizations for program reporting and stakeholder communication.Counseling approaches — adapt across individual, family, and group formats based on nuanced assessment of client readiness and cultural context.Written case reports and program documentation — produce with precision and professional tone for submission to funding bodies and oversight agencies.Cross-disciplinary collaboration — lead within case conferences by synthesizing psychological, sociological, and administrative perspectives on complex client needs.Mentorship of newer staff — provide by modeling active listening, ethical judgment, and documentation standards on a day-to-day basis.
advanced
Agency-wide case management frameworks — design and implement to standardize service quality and outcomes measurement across all program areas.Organizational counseling and service delivery policies — develop by integrating evidence-based practices, regulatory requirements, and community needs data.Staff competency development programs — create and lead to build team capability in counseling techniques, documentation, and cultural responsiveness.Program effectiveness strategies — evaluate at an organizational level by analyzing longitudinal discharge follow-up data and service utilization trends.Interagency partnerships and referral networks — establish and steward to expand community resource access for the populations served by the organization.Grant proposals and funding reports — author authoritatively, translating program performance metrics into compelling narratives for government and private funders.Ethical and compliance standards — champion across the organization by establishing accountability mechanisms and leading regular policy reviews.Strategic use of technology tools — direct by selecting and implementing data management and reporting systems that improve organizational efficiency.Community needs assessments — commission and interpret to guide program expansion decisions and resource allocation at a departmental or regional scale.Executive and board-level communication — lead by presenting service outcomes, equity considerations, and strategic priorities to organizational leadership and external stakeholders.
Also known as
63 alternate job titles map to this occupation.
ActivistBusiness RepresentativeCase InvestigatorCase ManagerCase ReviewerCase SupervisorCase WorkerChildren's CounselorCommunity Center WorkerCommunity Chest OfficerCommunity EducatorCommunity Organization WorkerCommunity OrganizerDonation WorkerFamily Life EducatorField ReporterField SupervisorField WorkerGospel WorkerHealth Information ProviderHealth PromoterHome Mission WorkerHome SupervisorInfirmarianInternational OrganizerInternational RepresentativeLay BrotherLodge OfficerMembership SecretaryMental Health ConsultantMental Hygiene ConsultantMental HygienistMission WorkerMissionaryMonkNoviceNunOrganizerPolitical OrganizerPolitical Worker