Occupation · SOC 39-3093
Locker Room, Coatroom, and Dressing Room Attendants
Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Median wage
$34,800
$23,530–$50,790
Projected growth
—
—
Annual openings
—
per year
Employed (US)
14,960
Job Zone 2
Typical preparation
Some preparation
Stackable credential programs
0 mapped
Core skills
SpeakingService OrientationActive ListeningSocial PerceptivenessMonitoringCoordinationReading ComprehensionNegotiationCritical ThinkingTime ManagementWritingPersuasionJudgment and Decision MakingActive LearningManagement of Personnel ResourcesInstructingComplex Problem SolvingOperations MonitoringOperation and ControlSystems EvaluationMathematicsLearning StrategiesQuality Control AnalysisOperations AnalysisManagement of Material ResourcesEquipment SelectionTroubleshootingTechnology DesignSystems AnalysisScienceRepairingProgrammingManagement of Financial ResourcesInstallationEquipment Maintenance
Knowledge areas
Customer and Personal ServiceEnglish LanguagePublic Safety and SecurityEducation and TrainingSales and MarketingMathematicsCommunications and MediaAdministration and ManagementTelecommunicationsAdministrativePsychologyEconomics and AccountingComputers and ElectronicsTransportationFood ProductionMedicine and DentistryTherapy and CounselingChemistryPersonnel and Human ResourcesSociology and AnthropologyProduction and ProcessingLaw and GovernmentMechanicalGeographyForeign LanguageHistory and ArcheologyPhysicsEngineering and TechnologyPhilosophy and TheologyFine ArtsDesignBiologyBuilding and Construction
Technology & tools
FacebookIBM Lotus 1-2-3IntelliTrack DMS Check In-OutInventory tracking softwareMicrosoft ExcelMicrosoft Office softwareMicrosoft WordSportSoft Equipment ManagerWeb browser software
Representative tasks
Getting InformationEstablishing and Maintaining Interpersonal RelationshipsPerforming for or Working Directly with the PublicJudging the Qualities of Objects, Services, or PeoplePerforming General Physical ActivitiesIdentifying Objects, Actions, and EventsCommunicating with Supervisors, Peers, or SubordinatesResolving Conflicts and Negotiating with OthersHandling and Moving ObjectsMonitoring Processes, Materials, or SurroundingsAssisting and Caring for OthersMaking Decisions and Solving ProblemsCoordinating the Work and Activities of OthersCommunicating with People Outside the OrganizationDeveloping and Building TeamsUpdating and Using Relevant KnowledgeOrganizing, Planning, and Prioritizing WorkThinking CreativelyEvaluating Information to Determine Compliance with StandardsInspecting Equipment, Structures, or MaterialsMonitoring and Controlling ResourcesCoaching and Developing OthersTraining and Teaching OthersOperating Vehicles, Mechanized Devices, or EquipmentProcessing InformationControlling Machines and ProcessesProviding Consultation and Advice to OthersGuiding, Directing, and Motivating SubordinatesInterpreting the Meaning of Information for OthersScheduling Work and ActivitiesEstimating the Quantifiable Characteristics of Products, Events, or InformationAnalyzing Data or InformationStaffing Organizational UnitsSelling or Influencing OthersRepairing and Maintaining Mechanical EquipmentRepairing and Maintaining Electronic EquipmentDeveloping Objectives and StrategiesWorking with ComputersPerforming Administrative ActivitiesDocumenting/Recording Information
Competency framework
Skill expectations by proficiency level.
emerging
Towels and sheets — distribute to clients under direct supervision in a public bath or steam room facility.Locker assignments — follow a supervisor-provided system to assign dressing room space to incoming patrons.Facility rules — recognize and recite posted regulations to patrons entering an athletic or bathing establishment.Supply levels — check stock of towels, toiletries, and linens when prompted by a supervisor or shift checklist.Lost-and-found items — collect and tag found articles according to established facility procedures.Floor and locker area — sweep, mop, and wipe surfaces following a structured cleaning schedule.Customer greetings — respond to basic patron inquiries about facility location and hours using provided scripts.Guest complaints — identify patron dissatisfaction and refer issues to a supervisor without delay.Safety hazards — recognize obvious risks such as wet floors or overcrowding and report them to a supervisor.Office suite software — enter basic locker assignment or attendance data into a template under guidance.
developing
Towel and linen service — manage distribution and retrieval routines independently during a full shift in a steam room or restroom environment.Locker and dressing room allocation — assign and track available spaces for multiple patrons simultaneously using facility records.Supply inventory — monitor stock levels on a daily basis and initiate reorder requests using inventory management software when quantities fall below set thresholds.Patron conduct — observe facility use throughout a shift and address minor rule violations calmly and consistently in an athletic club setting.Cleaning standards — complete detailed cleaning of floors, benches, and locker units to facility hygiene standards without supervisory prompting.Customer inquiries — explain facility costs, availability, policies, and procedures clearly to patrons using active listening and plain language.Lost-and-found log — maintain an organized record of found items and reunite patrons with belongings using the facility's established tracking system.Complaint escalation — document guest problems accurately and refer them to supervisors with relevant context to support timely resolution.Spreadsheet software — update locker occupancy or supply usage data in a spreadsheet at regular intervals during a work shift.Social perceptiveness — notice shifts in patron mood or behavior and adjust communication style to maintain a welcoming locker room atmosphere.
proficient
Linen and amenity supply chain — anticipate demand fluctuations and coordinate restocking schedules autonomously across multiple service areas in a large athletic or spa facility.Dressing room assignment system — manage full-scope locker and dressing room allocation, resolving conflicts and accommodating special patron needs without supervisory input.Inventory management software — operate inventory platforms to track supply consumption trends, generate reorder reports, and reduce waste over time.Patron safety oversight — monitor all facility zones throughout a shift, recognize escalating safety or conduct issues, and apply appropriate protocols before they require supervisor intervention.Facility cleanliness standards — inspect and maintain locker rooms, floors, and ancillary spaces to regulatory and brand standards, identifying deficiencies proactively.Complex customer service — address nuanced patron questions about memberships, pricing tiers, and facility policies with accurate, confident oral communication in a busy service environment.Lost-and-found administration — maintain a comprehensive, searchable log of found items and enforce disposition policies including storage timelines and patron notification procedures.Incident documentation — prepare clear written records of guest complaints, safety events, or policy violations using word processing software for supervisor and management review.Web and internet tools — retrieve facility policy updates, schedule changes, or product information from web-based resources to keep patron communications current and accurate.Service quality consistency — uphold dependability and attention to detail across full shift cycles, modeling professional standards that reflect well on the facility's reputation.
advanced
Facility service standards — establish and communicate locker room and coatroom operational procedures that align staff behavior with organizational brand and compliance requirements.Staff development — coach new and junior attendants on customer service techniques, cleaning protocols, and safety monitoring in an on-the-job training environment.Supply and budget oversight — analyze inventory usage data from spreadsheet and inventory management software to recommend purchasing decisions and reduce operational costs.Patron experience strategy — identify systemic service gaps across dressing room, coatroom, and bathing areas and propose improvements to management that enhance guest satisfaction.Safety and compliance leadership — lead facility-wide safety monitoring practices, update posted regulations, and ensure all attendants apply rules consistently across shifts.Escalated complaint resolution — manage complex or sensitive guest complaints directly, applying sound judgment and service orientation to protect patron trust and facility reputation.Cross-functional coordination — liaise with housekeeping, maintenance, and management teams to align locker room operations with facility-wide scheduling and event demands.Operational documentation — develop and maintain standard operating procedures, shift checklists, and lost-and-found policies using office suite and word processing tools for staff reference.Performance monitoring — evaluate attendant dependability, cooperation, and attention to detail through observation and feedback cycles, supporting continuous service improvement.Culture and integrity stewardship — model and reinforce workplace values of honesty, self-control, and optimism, setting the behavioral tone for the entire locker room service team.
Also known as
55 alternate job titles map to this occupation.
Area AttendantAthletic Equipment ManagerAttendantBath AttendantBath StewardBathhouse AttendantBathhouse KeeperChange House AttendantChange Room AttendantCheckroom AttendantCloak Room AttendantClub Room AttendantClub StewardClubhouse AttendantCoat Check AttendantCoat CheckerCoat Room AttendantColors CustodianComfort Station AttendantCommon Area AttendantCooling Room AttendantDoorkeeperDressing Room PorterFitting Room AttendantFitting Room CheckerHat CheckerHot Room AttendantHousekeeperJockey Room CustodianJockey ValetKey AttendantLadies AttendantLadies Locker Room AttendantLocker AttendantLocker Room AttendantLocker Room ClerkLodging Facilities AttendantMarina PorterMember Services AttendantPublic Area Attendant