Occupation · SOC 39-3099
Entertainment Attendants and Related Workers, All Other
All entertainment attendants and related workers not listed separately.
Median wage
$34,550
$22,700–$52,860
Projected growth
—
—
Annual openings
—
per year
Employed (US)
8,060
Job Zone —
Core skills
SpeakingActive ListeningService OrientationSocial PerceptivenessCoordinationMonitoringCritical ThinkingReading Comprehension
Knowledge areas
Customer and Personal ServiceEnglish LanguageAdministration and ManagementEducation and TrainingPublic Safety and Security
Technology & tools
Data base user interface and query softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation software
Representative tasks
Pay winnings or collect losing bets as established by the rules and procedures of a specific game.Greet customers and make them feel welcome.Check to ensure that all players have placed bets before play begins.Exchange paper currency for playing chips or coin money.Inspect cards and equipment to be used in games to ensure that they are in good condition.Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack.Stand behind a gaming table and deal the appropriate number of cards to each player.Apply rule variations to card games such as poker, in which players bet on the value of their hands.Receive, verify, and record patrons' cash wagers.Conduct gambling games, such as dice, roulette, cards, or keno, following all applicable rules and regulations.Work as part of a team of dealers in games, such as baccarat or craps.Start and control games and gaming equipment, and announce winning numbers or colors.Compute amounts of players' wins or losses, or scan winning tickets presented by patrons to calculate the amount of money won.Monitor operations to ensure that standards for sound and image projection quality are met.Answer questions about game rules and casino policies.Collect bets in the form of cash or chips, verifying and recording amounts.Open and close cash floats and game tables.Provide towels and sheets to clients in public baths, steam rooms, and restrooms.Start projectors and open shutters to project images onto screens.Open and close facilities according to rules and schedules.
Competency framework
Skill expectations by proficiency level.
emerging
House rules and posted regulations — recite and apply under direct supervisor guidance during live game or attraction floor operations.Patron complaints and basic service issues — recognize and escalate to a senior attendant or floor supervisor in a venue setting.Monetary transaction paperwork — complete standard forms with direct oversight, following established data-entry procedures.Guest behavior patterns — observe and identify obvious irregularities on the entertainment floor under close supervision.Customer service interactions — initiate greetings and respond to routine patron inquiries using scripted service protocols.Tribal, state, and federal operational regulations — review and locate relevant rules using posted reference materials on the job site.Basic spreadsheet and office suite software — enter transaction data and format simple records under trainer direction.Active listening techniques — demonstrate attentive responses during patron interactions as coached by floor supervisors.Safety and security personnel — identify roles and escalation paths within the venue's chain of command.Near-vision tasks such as reading tickets, receipts, or game materials — perform accurately in a well-lit entertainment environment.
developing
Game floor operations — monitor independently to verify compliance with house rules, tribal, state, and federal regulations during standard shifts.Patron complaint resolution — address and resolve routine guest concerns with minimal supervisor involvement using established service protocols.Monetary transaction documentation — process and reconcile paperwork for cash, chips, or ticket exchanges accurately under periodic review.Suspicious gambling behavior such as card counting or marking — detect and report to security personnel following venue reporting procedures.Customer and personal service standards — apply consistently across diverse patron interactions in a busy entertainment or gaming environment.Electronic mail and database software — retrieve patron records and log transaction details to support daily operational record-keeping.Social perceptiveness skills — read patron mood shifts and proactively adjust service approach to prevent escalation on the floor.Shift coordination tasks — assist colleagues in managing guest flow and coverage assignments during moderate-volume operating periods.Regulatory compliance checklists — review and complete at regular intervals without prompting during an assigned work area.Spoken communication — deliver clear, accurate information to patrons and staff in loud or high-distraction venue environments.
proficient
Full-scope game and attraction floor monitoring — conduct autonomously across multiple stations to ensure continuous regulatory and policy compliance.Complex patron complaints involving disputed outcomes or policy exceptions — investigate, decide, and resolve independently while maintaining patron satisfaction.Non-routine monetary transaction discrepancies — identify root causes, correct records, and complete required regulatory documentation without supervisory assistance.Cheating and suspicious behavior investigations — assess multifaceted situations, synthesize observations, and coordinate security notifications using critical thinking.Tribal, state, and federal regulatory updates — interpret changes, adapt local procedures, and brief team members on revised compliance requirements.Patron psychology and behavioral cues — apply knowledge to de-escalate difficult guests and maintain a safe, compliant entertainment environment.Database and project management software — generate operational reports, track incident trends, and present findings to floor management.Cross-functional coordination — liaise between gaming, security, and customer service teams to resolve multi-party service or compliance issues.Public safety and security protocols — execute emergency or incident-response procedures independently, ensuring patron and staff safety on the floor.Training delivery — demonstrate correct procedures to newly assigned attendants during on-the-job orientation in live operational settings.
advanced
Compliance program design — develop and implement operational standards aligned with tribal, state, and federal regulations across all entertainment and gaming areas.Strategic patron experience initiatives — lead organizational efforts to elevate service quality and reduce complaint rates across an entire venue or department.Regulatory risk assessment — evaluate emerging legal or policy changes and direct procedural updates to maintain the organization's compliance posture.Anti-cheating and surveillance strategy — establish monitoring frameworks and technology integration plans that proactively protect venue integrity at scale.Financial controls and audit readiness — oversee monetary transaction reporting systems and lead preparation for internal and external regulatory audits.Workforce development — design and champion training curricula for entertainment attendants at all skill levels, incorporating regulatory, service, and technology competencies.Cross-departmental leadership — align gaming operations, security, marketing, and administration around shared service and compliance objectives.Technology roadmap — evaluate and champion adoption of database, project management, and surveillance software to advance operational efficiency venue-wide.Organizational culture of integrity — model and institutionalize dependability, self-control, and ethical conduct standards across the full attendant workforce.Executive stakeholder communication — present performance data, incident analyses, and strategic recommendations to senior leadership and regulatory bodies using professional presentation tools.
Also known as
10 alternate job titles map to this occupation.
Cardroom AttendantCardroom Plastic Card GraderChip MuckerChip PersonFloor AttendantGamblerGame AttendantGame Room AttendantJockey ValetShill