Occupation · SOC 39-9099
Personal Care and Service Workers, All Other
All personal care and service workers not listed separately.
Median wage
$37,900
$24,980–$49,300
Projected growth
—
—
Annual openings
—
per year
Employed (US)
62,390
Job Zone —
Core skills
SpeakingActive ListeningService OrientationSocial PerceptivenessCoordinationMonitoringCritical ThinkingReading Comprehension
Knowledge areas
Customer and Personal ServiceEnglish LanguageAdministration and ManagementEducation and TrainingPublic Safety and Security
Technology & tools
Data base user interface and query softwareSpreadsheet softwareOffice suite softwareElectronic mail softwarePresentation software
Representative tasks
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regObserve gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, andPerform paperwork required for monetary transactions.
Competency framework
Skill expectations by proficiency level.
emerging
House rules and posted regulations — review and recite under direct supervisor guidance during orientation on a gaming or service floor.Patron behavior and game activity — observe and report basic irregularities to a senior staff member in a supervised casino or gaming environment.Monetary transaction paperwork — complete standard forms accurately under close supervision at a service or gaming counter.Patron complaints — listen attentively and escalate unresolved issues to a supervisor in a customer-facing service setting.Active listening skills — apply during routine patron interactions to confirm understanding of requests in a personal care or service environment.Customer service protocols — follow established scripts and procedures when greeting and assisting patrons on a shift.Electronic mail software — compose and send routine internal communications under supervisor review in an office-supported service workplace.Database entry tasks — input basic patron or transaction records into provided templates with guidance from a trainer.Social perceptiveness — recognize obvious changes in patron mood or behavior and flag concerns to a team lead during supervised floor time.Personal and public safety guidelines — identify and adhere to posted safety and security rules during daily duties on a service floor.
developing
Game operations monitoring — apply tribal, state, and federal regulatory requirements consistently during independently managed floor shifts.Cheating indicators such as card marking or switching — detect and document with reduced supervisor oversight in a live gaming environment.Monetary transaction records — prepare, review, and reconcile paperwork for multiple transaction types at the end of each service shift.Patron complaints and service disputes — investigate, negotiate resolution, and follow up without routine escalation in a mid-volume service setting.Spreadsheet software — compile and organize transaction or attendance data into structured reports for supervisor review.Speaking and oral communication — deliver clear, professional explanations of policies and procedures to patrons during routine service interactions.Office suite software — draft operational logs, correspondence, and shift summaries with minimal formatting guidance.Critical thinking — evaluate ambiguous patron situations and apply established policy to reach consistent, defensible decisions on the floor.Coordination with colleagues — align task handoffs and coverage schedules during busy service periods to maintain uninterrupted patron support.Patron behavior patterns — track and record recurring behavioral trends across shifts using workplace monitoring logs and observation notes.
proficient
Regulatory compliance across tribal, state, and federal frameworks — enforce and interpret rules autonomously during complex or contested game situations.Cheating and misconduct investigations — conduct thorough behavioral assessments, document findings, and brief security leadership in a gaming or service operation.Full-cycle monetary transaction documentation — manage, audit, and correct discrepancies across shift records without supervisor intervention.Escalated patron grievances — apply advanced conflict-resolution techniques to restore satisfaction and uphold service standards in high-pressure situations.Database query software — extract, filter, and analyze patron and transaction data to identify operational trends and anomalies.Presentation software — build and deliver shift-performance or compliance briefings to management teams in scheduled review meetings.Psychology and social perceptiveness knowledge — apply behavioral cues to proactively de-escalate at-risk patron situations before incidents occur.Cross-functional coordination — liaise between floor staff, security, and administration to resolve multi-party service or compliance issues.Reading comprehension — interpret updated regulatory bulletins and translate requirements into actionable procedure adjustments for the team.Service quality standards — evaluate end-to-end patron experience against organizational benchmarks and recommend process improvements.
advanced
Organizational compliance strategy — design and implement policies aligning game operations with evolving tribal, state, and federal regulations across multiple service areas.Security and anti-cheating programs — lead development of surveillance protocols and staff training curricula to proactively reduce misconduct risk enterprise-wide.Financial transaction governance — establish audit frameworks and accountability standards for monetary documentation across all shifts and departments.Patron relations and escalation systems — architect complaint-resolution workflows and service-recovery programs that measurably improve satisfaction scores.Data management infrastructure — oversee selection and configuration of database and spreadsheet platforms to support operational reporting at the organizational level.Staff development and mentorship — design and deliver competency-based training programs that build service, compliance, and behavioral-observation skills across the workforce.Strategic coordination with regulatory bodies — represent the organization in external audits, inspections, and stakeholder meetings with tribal councils or state agencies.Project management software — direct multi-department service improvement initiatives from planning through evaluation using enterprise project tracking tools.Organizational culture of integrity — model and institutionalize dependability, self-control, and ethical conduct standards through policy, recognition, and accountability systems.Executive reporting and presentation — synthesize floor-level performance, compliance, and patron-service data into strategic recommendations presented to senior leadership and board stakeholders.
Also known as
64 alternate job titles map to this occupation.
Pet Crematory WorkerGraves Registration SpecialistServantSlumber Room AttendantPowder Room AttendantTattoo TechnicianResearch SubjectElectrologistHost/Hostess, HeadWedding PlannerPassenger Service RepresentativeShoe ShinerHospitality AideBootblackHost/Hostess, GroundHouse ServantReceptionist, Airline LoungePiercing ArtistHousehold WorkerProfessional OrganizerCostumer AssistantDoorkeeperTattooerParlor ChaperoneScalp-Treatment OperatorTattoo ArtistShine WorkerHouse SitterHot Room AttendantTattooistDog WalkerCrematorValetBrush WorkerButlerEscortChaperoneChaperonTattoo and Body ArtistEscalator Attendant