Occupation · SOC 41-2012
Gambling Change Persons and Booth Cashiers
Exchange coins, tokens, and chips for patrons' money. May issue payoffs and obtain customer's signature on receipt. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
Median wage
$34,810
$22,810–$49,190
Projected growth
—
—
Annual openings
—
per year
Employed (US)
21,930
Job Zone 2
Typical preparation
Some preparation
Stackable credential programs
0 mapped
Core skills
Reading ComprehensionSpeakingSocial PerceptivenessService OrientationCoordinationActive ListeningMonitoringMathematicsCritical ThinkingComplex Problem SolvingWritingJudgment and Decision MakingPersuasionNegotiationTime ManagementOperations MonitoringInstructingQuality Control AnalysisManagement of Personnel ResourcesTroubleshootingManagement of Financial ResourcesSystems EvaluationSystems AnalysisRepairingOperation and ControlManagement of Material ResourcesLearning StrategiesActive LearningEquipment SelectionEquipment MaintenanceProgrammingOperations AnalysisTechnology DesignScienceInstallation
Knowledge areas
Customer and Personal ServiceMathematicsEnglish LanguagePublic Safety and SecurityAdministrativeComputers and ElectronicsLaw and GovernmentPsychologyTelecommunicationsEconomics and AccountingEducation and TrainingCommunications and MediaSociology and AnthropologySales and MarketingAdministration and ManagementForeign LanguageMechanicalTherapy and CounselingPersonnel and Human ResourcesProduction and ProcessingPhilosophy and TheologyGeographyChemistryEngineering and TechnologyTransportationMedicine and DentistryPhysicsDesignHistory and ArcheologyFood ProductionFine ArtsBuilding and ConstructionBiology
Technology & tools
Microsoft ExcelMicrosoft WordSpreadsheet softwareWord processing software
Representative tasks
Performing for or Working Directly with the PublicGetting InformationCommunicating with Supervisors, Peers, or SubordinatesResolving Conflicts and Negotiating with OthersEvaluating Information to Determine Compliance with StandardsEstablishing and Maintaining Interpersonal RelationshipsProcessing InformationWorking with ComputersMaking Decisions and Solving ProblemsOrganizing, Planning, and Prioritizing WorkTraining and Teaching OthersUpdating and Using Relevant KnowledgeDocumenting/Recording InformationDeveloping and Building TeamsCoaching and Developing OthersJudging the Qualities of Objects, Services, or PeopleIdentifying Objects, Actions, and EventsMonitoring Processes, Materials, or SurroundingsCoordinating the Work and Activities of OthersGuiding, Directing, and Motivating SubordinatesAssisting and Caring for OthersInspecting Equipment, Structures, or MaterialsPerforming Administrative ActivitiesPerforming General Physical ActivitiesAnalyzing Data or InformationInterpreting the Meaning of Information for OthersCommunicating with People Outside the OrganizationHandling and Moving ObjectsProviding Consultation and Advice to OthersScheduling Work and ActivitiesMonitoring and Controlling ResourcesRepairing and Maintaining Electronic EquipmentControlling Machines and ProcessesRepairing and Maintaining Mechanical EquipmentDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentEstimating the Quantifiable Characteristics of Products, Events, or InformationDeveloping Objectives and StrategiesThinking CreativelySelling or Influencing OthersStaffing Organizational Units
Competency framework
Skill expectations by proficiency level.
emerging
Currency and casino chips — exchange for customers under direct supervisor guidance at a casino cage window.Money drawer contents — count and verify amounts following a step-by-step procedure provided by a trainer.Customer identification documents — inspect and confirm legal age of players using posted verification guidelines.Transaction records — document monetary exchanges and authorization forms on pre-formatted logs with supervisor review.Cage security protocols — follow established rules for locking, accessing, and monitoring the booth under close direction.Basic arithmetic operations — apply to make correct change for customers during routine cash transactions at the window.Customer inquiries — respond clearly and courteously using scripted language when assisting guests at the cashier booth.Spreadsheet software — enter transaction data into prepared templates under guidance from a lead cashier.Unfamiliar banknotes or chips — flag and escalate to a supervisor rather than processing independently.Stress and pace — maintain composure during moderately busy shift periods with support from an on-site trainer.
developing
Daily cash drawer — audit and reconcile independently at shift start and end, identifying and reporting discrepancies to a supervisor.Casino chip and credit ticket exchanges — process accurately and efficiently for a steady volume of customers with minimal oversight.Transaction authorization forms — complete and file without prompting, maintaining an organized paper trail throughout the shift.Player age verification — apply judgment when identification documents are borderline or unfamiliar, escalating edge cases appropriately.Cage security procedures — implement access controls and conduct routine checks consistently across an entire shift without reminders.Currency denominations — distinguish and sort quickly using near-vision skills honed through repeated daily counting routines.Customer communication — use active listening and clear speech to resolve common cashier questions and minor complaints at the booth.Daily transaction summaries — balance and cross-check against register totals using spreadsheet software with limited supervisor input.Mathematical discrepancies — identify and troubleshoot common causes such as missed entries or mis-sorted denominations during reconciliation.Shift workload — coordinate assigned tasks and manage time to meet operational pace requirements in a casino floor environment.
proficient
End-of-day book balancing — reconcile all transaction summaries autonomously, resolving variances before closing the cage.High-volume currency and chip exchanges — execute accurately and swiftly during peak casino hours without supervisory prompting.Complex authorization and exception forms — process non-routine cases such as large cash-outs or credit disputes following regulatory guidelines.Suspicious transaction patterns — detect and report indicators of fraud or policy violations using well-developed problem sensitivity.Cage security integrity — maintain full compliance with internal controls across all shift conditions, including unexpected personnel changes.Customer service challenges — de-escalate difficult patron interactions independently, applying self-control and social perceptiveness.Accurate record-keeping systems — maintain and organize monetary exchange logs and reconciliation files to audit-ready standards.Word processing and spreadsheet tools — produce clear shift reports and documentation without assistance from technical staff.Newly hired cashiers — provide informal guidance on counting procedures and cage protocols during shared shifts.Regulatory age-verification requirements — apply consistently and explain the rationale to customers when challenged, demonstrating full policy comprehension.
advanced
Cage operations standards — set and communicate performance expectations for accuracy, speed, and security across all cashier staff.Training curricula — design and deliver on-the-job instruction for new change persons covering transaction processing and cage security protocols.Departmental reconciliation processes — lead the review and approval of daily and weekly transaction summaries to ensure organizational accuracy.Security and compliance frameworks — evaluate and update cage access rules and audit procedures in response to regulatory or operational changes.Cash-handling discrepancy trends — analyze patterns across the team and implement corrective workflows to reduce errors at the organizational level.Customer service culture — model and reinforce integrity, self-control, and stress tolerance standards that define booth cashier conduct.Staff scheduling and coordination — allocate cashier coverage across shifts to match casino floor demand while maintaining security staffing minimums.Spreadsheet-based reporting systems — develop and refine transaction-tracking templates used by all cage staff for shift reconciliation.Cross-departmental liaison — communicate cage operational needs and policy updates to gaming management, compliance officers, and floor supervisors.Performance evaluations — assess individual cashier competencies, provide structured feedback, and identify development pathways within the casino organization.
Also known as
20 alternate job titles map to this occupation.
Bingo CashierBooth CashierBooth MonitorCage CashierCarousel AttendantCashierCasino BankerCasino CashierCasino Gaming WorkerChange AttendantChange PersonFloor CashierLottery Sales ClerkMutuel TellerPlayer Services CashierSlot AttendantSlot Floor AttendantSlot Floor PersonSlot TechnicianVault Cashier