Occupation · SOC 43-3021
Billing and Posting Clerks
Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
Median wage
$47,170
$35,760–$64,990
Projected growth
-0.4%
Declining
Annual openings
-190
per year
Employed (US)
417,500
Job Zone 3
Typical preparation
Medium preparation
Stackable credential programs
4 mapped
Core skills
Reading ComprehensionMathematicsCritical ThinkingMonitoringTime ManagementActive ListeningSpeakingWriting
Knowledge areas
AdministrativeCustomer and Personal ServiceEnglish LanguageEconomics and AccountingMathematics
Technology & tools
Accounting softwareFinancial analysis softwareExpert system softwareBilling and invoicing softwareGraphics or photo imaging software
Representative tasks
Verify accuracy of billing data and revise any errors.Resolve discrepancies in accounting records.Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.Operate typing, adding, calculating, or billing machines.Post stop-payment notices to prevent payment of protested checks.Keep records of invoices and support documents.Verify signatures and required information on checks.Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.Contact customers to obtain or relay account information.Route statements for mailing or over-the-counter delivery to customers.Monitor equipment to ensure proper operation.Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.Compare previously prepared bank statements with canceled checks and reconcile discrepancies.Take orders for imprinted checks.Encode and cancel checks, using bank machines.Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.Update manuals when rates, rules, or regulations are amended.Review compiled data on operating costs and revenues to set rates.Answer inquiries regarding rates, routing, or procedures.Compile reports of cost factors, such as labor, production, storage, and equipment.Create billing documents, shipping labels, credit memorandums, or credit forms.Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
Competency framework
Skill expectations by proficiency level.
emerging
Billing data fields — verify for accuracy and flag obvious errors under direct supervisor guidance in a standard office billing environment.Itemized invoices and statements — prepare basic drafts using billing software templates with close oversight in a clerical support role.Invoice records and support documents — file and organize according to established office procedures under direct instruction.Adding and calculating machines or billing software — operate for routine data entry tasks under supervision in an administrative office setting.Check signatures and required information — verify against standard checklists under direct guidance in a financial processing environment.Accounting software entry screens — navigate and input posting data following step-by-step procedures provided by a senior clerk.Amounts due for items purchased or services rendered — record accurately into designated ledger fields using provided source documents.Simple arithmetic and unit pricing — apply to confirm totals on customer bills in a structured, low-complexity billing workflow.Written billing instructions and procedural manuals — read and interpret to complete assigned tasks in a supervised office setting.Basic customer account information — look up and retrieve using database query software under the direction of a team lead.
developing
Billing data discrepancies — identify, investigate, and correct within accounting records with minimal oversight in a mid-volume billing department.Itemized statements, bills, and invoices — prepare completely and accurately for routine client accounts using billing and invoicing software independently.Stop-payment notices — post promptly to accounting systems to prevent payment of protested checks in accordance with departmental policy.Invoice and support document records — maintain organized, up-to-date files using document management software within established retention schedules.Bookkeeping entries for costs of goods, services, or shipments — post consistently and accurately across multiple accounts in a standard office cycle.Check verification procedures — execute independently, confirming signatures and required fields against account records in a financial services environment.Accounting and billing software tools — use proficiently to process moderate volumes of transactions with reduced supervisory review.Billing errors reported by customers or colleagues — resolve through systematic review of source documents and account histories in a timely manner.Time-sensitive billing cycles — manage personal workload and prioritize tasks to meet payment deadlines in a busy administrative office.Basic billing inquiries from internal staff — respond clearly and accurately using departmental knowledge and CRM software records.
proficient
Complex billing discrepancies across multiple accounts — investigate root causes and resolve autonomously using financial analysis and accounting software in a high-volume office.Non-routine invoicing scenarios, including partial payments and adjustments — handle independently, applying critical thinking to produce accurate itemized statements.Posting workflows for costs of goods, services, and shipments — perform across the full billing cycle with no direct oversight, ensuring ledger integrity.Stop-payment and check verification processes — oversee end-to-end, identifying procedural gaps and recommending improvements in a financial operations environment.Billing data accuracy across diverse customer accounts — audit systematically, applying problem sensitivity to detect patterns of recurring errors.Document management systems and database query tools — leverage advanced features to retrieve, cross-reference, and validate records for complex billing cases.Written billing reports and account summaries — compose clearly and precisely for management review using strong written expression skills.Escalated customer billing disputes — resolve through thorough account analysis and professional verbal communication in a customer-facing service context.Billing compliance with regulatory and contractual requirements — evaluate and confirm across all processed transactions in an industry-regulated environment.Cross-functional billing issues involving multiple departments — coordinate resolution independently, communicating findings to accounting and operations teams.
advanced
Organizational billing policies and procedures — develop, document, and implement across the department to ensure consistency and regulatory compliance.Billing and invoicing software systems — evaluate, select, and lead deployment of upgrades or replacements to improve departmental efficiency at scale.Junior and mid-level billing clerks — mentor, coach, and assess performance to build a high-accuracy, high-reliability billing team.Departmental billing accuracy metrics and error-rate targets — establish, monitor, and report to senior leadership as key performance indicators.Enterprise-wide discrepancy trends in accounting records — analyze using financial analysis tools and present data-driven corrective strategies to management.Cross-departmental billing workflows connecting accounting, sales, and operations — design and optimize to reduce cycle times and improve cash-flow outcomes.Audit readiness for billing and posting records — lead preparation efforts, ensuring all documentation meets internal and external compliance standards.Training curricula for billing processes and software tools — design and deliver for new hires and continuing staff development in an administrative office context.Vendor and client escalations involving disputed billing terms — negotiate and resolve at an organizational level, preserving business relationships and financial accuracy.Strategic improvements to billing department capacity and technology adoption — champion and drive at the executive support level, aligning resources with organizational financial goals.
Also known as
177 alternate job titles map to this occupation.
Documentation Billing ClerkDemurrage AgentBookkeeping AssistantPricer, Message and Delivery ServiceFreight Rate ClerkSupply Chain Manager (Marine Corps 3047)Report ClerkFinancial Management and Comptroller Superintendent (Air Force 6F091)Billing-Machine OperatorCalculating-Machine OperatorPricerDelivery Service PricerStatement Distribution ClerkDeposit ClerkBilling TypistContracting Journeyman (Air Force 6C051)Electric Accounting Machine Operator (EAM Operator)Check TotalerYeoman (Coast Guard YN)Check WriterMedical Reimbursement SpecialistAdding Machine OperatorDocumentation-Billing ClerkBilling Control ClerkTraffic Management Operations (Air Force 2T0X1)Invoice Machine OperatorPatient Account Representative (Patient Account Rep)Post Tronic Machine OperatorRate ClerkRevenue Cycle SpecialistContracting Helper (Air Force 6C011)Pre-Billing SpecialistYard Demurrage ClerkReconciling ClerkFinancial Management and Comptroller Journeyman (Air Force 6F051)Deposit Refund ClerkMedical-Voucher ClerkFinancial ProcessorContracting (Air Force 6C0X1)Reimbursement Specialist