Occupation · SOC 43-3021
Billing and Posting Clerks
Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
Median wage
$47,170
$35,760–$64,990
Projected growth
-0.4%
Declining
Annual openings
-190
per year
Employed (US)
417,500
Job Zone 3
Typical preparation
Medium preparation
Stackable credential programs
4 mapped
Core skills
Reading ComprehensionMathematicsTime ManagementSpeakingMonitoringCritical ThinkingActive ListeningWritingSocial PerceptivenessService OrientationJudgment and Decision MakingComplex Problem SolvingCoordinationActive LearningLearning StrategiesSystems EvaluationSystems AnalysisNegotiationManagement of Personnel ResourcesPersuasionInstructingProgrammingOperations MonitoringQuality Control AnalysisTroubleshootingManagement of Material ResourcesRepairingOperation and ControlManagement of Financial ResourcesEquipment SelectionEquipment MaintenanceTechnology DesignOperations AnalysisScienceInstallation
Knowledge areas
AdministrativeCustomer and Personal ServiceEnglish LanguageEconomics and AccountingMathematicsComputers and ElectronicsAdministration and ManagementPersonnel and Human ResourcesPublic Safety and SecurityPsychologyLaw and GovernmentEducation and TrainingSales and MarketingMedicine and DentistryTelecommunicationsProduction and ProcessingCommunications and MediaTransportationBiologyEngineering and TechnologyDesignTherapy and CounselingSociology and AnthropologyGeographyPhilosophy and TheologyForeign LanguageFood ProductionMechanicalPhysicsChemistryBuilding and ConstructionFine ArtsHistory and Archeology
Technology & tools
Accounting softwareAccuity EPICWareAderant legal softwareAllscripts Professional PMAutomated billing softwareCAI Software SeasoftCheck imaging softwareCheck processing softwareCheck sorting control softwareCustomer relationship management CRM softwareDatabase softwareDesktop publishing softwareEpic SystemsFile management systemsFiserv PEP+ reACHGE Healthcare Centricity EMRHealthcare common procedure coding system HCPCSHelpIT Systems addressITIBM Cognos ImpromptuIPS of Boston DoubleCheckImage Deposit Exchange Check StationImage exchange networksImage replacement document IRD printing softwareIntuit QuickBooksMEDITECH softwareMedical billing softwareMedical condition coding softwareMedical procedure coding softwareMicrosoft AccessMicrosoft DynamicsMicrosoft Dynamics GPMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft WindowsMicrosoft WordMitek Systems ImageNet PaymentsNetSuite ERP
Representative tasks
Working with ComputersGetting InformationProcessing InformationCommunicating with Supervisors, Peers, or SubordinatesUpdating and Using Relevant KnowledgeEvaluating Information to Determine Compliance with StandardsCommunicating with People Outside the OrganizationPerforming Administrative ActivitiesOrganizing, Planning, and Prioritizing WorkDocumenting/Recording InformationMaking Decisions and Solving ProblemsAnalyzing Data or InformationMonitoring Processes, Materials, or SurroundingsInterpreting the Meaning of Information for OthersResolving Conflicts and Negotiating with OthersIdentifying Objects, Actions, and EventsEstablishing and Maintaining Interpersonal RelationshipsCoordinating the Work and Activities of OthersAssisting and Caring for OthersTraining and Teaching OthersScheduling Work and ActivitiesThinking CreativelyCoaching and Developing OthersDeveloping Objectives and StrategiesProviding Consultation and Advice to OthersDeveloping and Building TeamsPerforming for or Working Directly with the PublicHandling and Moving ObjectsGuiding, Directing, and Motivating SubordinatesEstimating the Quantifiable Characteristics of Products, Events, or InformationJudging the Qualities of Objects, Services, or PeopleControlling Machines and ProcessesPerforming General Physical ActivitiesInspecting Equipment, Structures, or MaterialsSelling or Influencing OthersMonitoring and Controlling ResourcesOperating Vehicles, Mechanized Devices, or EquipmentStaffing Organizational UnitsRepairing and Maintaining Electronic EquipmentDrafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Competency framework
Skill expectations by proficiency level.
emerging
Billing data fields — verify for accuracy and flag obvious errors under direct supervisor guidance in a standard office billing environment.Itemized invoices and statements — prepare basic drafts using billing software templates with close oversight in a clerical support role.Invoice records and support documents — file and organize according to established office procedures under direct instruction.Adding and calculating machines or billing software — operate for routine data entry tasks under supervision in an administrative office setting.Check signatures and required information — verify against standard checklists under direct guidance in a financial processing environment.Accounting software entry screens — navigate and input posting data following step-by-step procedures provided by a senior clerk.Amounts due for items purchased or services rendered — record accurately into designated ledger fields using provided source documents.Simple arithmetic and unit pricing — apply to confirm totals on customer bills in a structured, low-complexity billing workflow.Written billing instructions and procedural manuals — read and interpret to complete assigned tasks in a supervised office setting.Basic customer account information — look up and retrieve using database query software under the direction of a team lead.
developing
Billing data discrepancies — identify, investigate, and correct within accounting records with minimal oversight in a mid-volume billing department.Itemized statements, bills, and invoices — prepare completely and accurately for routine client accounts using billing and invoicing software independently.Stop-payment notices — post promptly to accounting systems to prevent payment of protested checks in accordance with departmental policy.Invoice and support document records — maintain organized, up-to-date files using document management software within established retention schedules.Bookkeeping entries for costs of goods, services, or shipments — post consistently and accurately across multiple accounts in a standard office cycle.Check verification procedures — execute independently, confirming signatures and required fields against account records in a financial services environment.Accounting and billing software tools — use proficiently to process moderate volumes of transactions with reduced supervisory review.Billing errors reported by customers or colleagues — resolve through systematic review of source documents and account histories in a timely manner.Time-sensitive billing cycles — manage personal workload and prioritize tasks to meet payment deadlines in a busy administrative office.Basic billing inquiries from internal staff — respond clearly and accurately using departmental knowledge and CRM software records.
proficient
Complex billing discrepancies across multiple accounts — investigate root causes and resolve autonomously using financial analysis and accounting software in a high-volume office.Non-routine invoicing scenarios, including partial payments and adjustments — handle independently, applying critical thinking to produce accurate itemized statements.Posting workflows for costs of goods, services, and shipments — perform across the full billing cycle with no direct oversight, ensuring ledger integrity.Stop-payment and check verification processes — oversee end-to-end, identifying procedural gaps and recommending improvements in a financial operations environment.Billing data accuracy across diverse customer accounts — audit systematically, applying problem sensitivity to detect patterns of recurring errors.Document management systems and database query tools — leverage advanced features to retrieve, cross-reference, and validate records for complex billing cases.Written billing reports and account summaries — compose clearly and precisely for management review using strong written expression skills.Escalated customer billing disputes — resolve through thorough account analysis and professional verbal communication in a customer-facing service context.Billing compliance with regulatory and contractual requirements — evaluate and confirm across all processed transactions in an industry-regulated environment.Cross-functional billing issues involving multiple departments — coordinate resolution independently, communicating findings to accounting and operations teams.
advanced
Organizational billing policies and procedures — develop, document, and implement across the department to ensure consistency and regulatory compliance.Billing and invoicing software systems — evaluate, select, and lead deployment of upgrades or replacements to improve departmental efficiency at scale.Junior and mid-level billing clerks — mentor, coach, and assess performance to build a high-accuracy, high-reliability billing team.Departmental billing accuracy metrics and error-rate targets — establish, monitor, and report to senior leadership as key performance indicators.Enterprise-wide discrepancy trends in accounting records — analyze using financial analysis tools and present data-driven corrective strategies to management.Cross-departmental billing workflows connecting accounting, sales, and operations — design and optimize to reduce cycle times and improve cash-flow outcomes.Audit readiness for billing and posting records — lead preparation efforts, ensuring all documentation meets internal and external compliance standards.Training curricula for billing processes and software tools — design and deliver for new hires and continuing staff development in an administrative office context.Vendor and client escalations involving disputed billing terms — negotiate and resolve at an organizational level, preserving business relationships and financial accuracy.Strategic improvements to billing department capacity and technology adoption — champion and drive at the executive support level, aligning resources with organizational financial goals.
Also known as
119 alternate job titles map to this occupation.
Account ClerkAccount Services Representative (Accounts Services Rep)Accounting AssistantAccounting Machine OperatorAccounts Adjustable ClerkAccounts AnalystAccounts Payable AnalystAccounts Payable AssociateAccounts Payable ClerkAccounts Payable CoordinatorAccounts Receivable AnalystAccounts Receivable Clerk (AR Clerk)Accounts Receivable Coordinator (AR Coordinator)Accounts Service Representative (Accounts Service Rep)Adding Machine OperatorAudit Machine OperatorBill CheckerBill of Lading Clerk (BOL Clerk)Bill of Materials Clerk (BOM Clerk)BillerBilling AnalystBilling AssistantBilling AssociateBilling ClerkBilling Control ClerkBilling CoordinatorBilling RepresentativeBilling SpecialistBilling TypistBookkeeping AssistantCalculator OperatorCheck TotalerCheck WriterCOD Clerk (Cash On Delivery Clerk)Comptometer OperatorComptometristCost RecorderCustomer Billing SpecialistDelivery Service PricerDemurrage Agent