Occupation · SOC 43-4111
Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Median wage
$43,830
$31,980–$60,960
Projected growth
—
—
Annual openings
—
per year
Employed (US)
157,310
Job Zone 3
Typical preparation
Medium preparation
Stackable credential programs
0 mapped
Core skills
Active ListeningSpeakingReading ComprehensionSocial PerceptivenessWritingTime ManagementService OrientationCritical ThinkingComplex Problem SolvingPersuasionNegotiationMonitoringCoordinationManagement of Personnel ResourcesLearning StrategiesInstructingActive LearningJudgment and Decision MakingSystems AnalysisMathematicsSystems EvaluationOperations MonitoringProgrammingOperations AnalysisManagement of Material ResourcesManagement of Financial ResourcesTechnology DesignQuality Control AnalysisTroubleshootingScienceRepairingOperation and ControlInstallationEquipment SelectionEquipment Maintenance
Knowledge areas
Customer and Personal ServiceEnglish LanguageAdministrativeComputers and ElectronicsMathematicsAdministration and ManagementCommunications and MediaTherapy and CounselingPersonnel and Human ResourcesPublic Safety and SecurityLaw and GovernmentEducation and TrainingEconomics and AccountingTelecommunicationsPsychologySociology and AnthropologyForeign LanguageMedicine and DentistryPhilosophy and TheologySales and MarketingTransportationProduction and ProcessingGeographyFine ArtsEngineering and TechnologyDesignChemistryMechanicalHistory and Archeology
Technology & tools
Creative Research Systems The Survey SystemElectronic health record EHR softwareFileMaker ProFluidSurveysJenzabar EXMEDITECH softwareMedical condition coding softwareMedical procedure coding softwareMicrosoft DynamicsMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordNebu Dub InterViewerOracle PeopleSoftQualtrics InsightRIVS automated interview softwareSAP Business ObjectsSaaS SurveyMonkeyStatistical softwareStudent information systems SIS softwareWeb browser softwareZoom
Representative tasks
Working with ComputersCommunicating with Supervisors, Peers, or SubordinatesEvaluating Information to Determine Compliance with StandardsGetting InformationPerforming Administrative ActivitiesDocumenting/Recording InformationEstablishing and Maintaining Interpersonal RelationshipsOrganizing, Planning, and Prioritizing WorkMaking Decisions and Solving ProblemsProcessing InformationPerforming for or Working Directly with the PublicAnalyzing Data or InformationCommunicating with People Outside the OrganizationUpdating and Using Relevant KnowledgeResolving Conflicts and Negotiating with OthersDeveloping Objectives and StrategiesTraining and Teaching OthersJudging the Qualities of Objects, Services, or PeopleIdentifying Objects, Actions, and EventsAssisting and Caring for OthersDeveloping and Building TeamsCoaching and Developing OthersInterpreting the Meaning of Information for OthersCoordinating the Work and Activities of OthersProviding Consultation and Advice to OthersGuiding, Directing, and Motivating SubordinatesScheduling Work and ActivitiesThinking CreativelyStaffing Organizational UnitsMonitoring Processes, Materials, or SurroundingsMonitoring and Controlling ResourcesEstimating the Quantifiable Characteristics of Products, Events, or InformationPerforming General Physical ActivitiesInspecting Equipment, Structures, or MaterialsRepairing and Maintaining Electronic EquipmentOperating Vehicles, Mechanized Devices, or EquipmentHandling and Moving ObjectsSelling or Influencing OthersRepairing and Maintaining Mechanical EquipmentControlling Machines and Processes
Competency framework
Skill expectations by proficiency level.
emerging
Structured interview questions — ask in sequence under direct supervision to collect basic respondent data such as name, address, and age during scheduled interviews.Interview scripts and protocols — follow without deviation to gather specified information from respondents in a call-center or office setting.Respondent assistance — guide individuals through paper or electronic applications and questionnaires under the direction of a senior interviewer.Data entry forms and computer screens — input interview responses accurately into designated fields using office suite or database software during routine data-collection sessions.Incomplete or inconsistent responses — recognize and flag to a supervisor for review before finalizing an interview record.Active listening techniques — apply to confirm respondent statements and avoid misrecording information during face-to-face or telephone interviews.Office communication tools — use email and word processing software to send routine correspondence and maintain basic staff or appointment records.Insurance benefit inquiries — initiate verification calls to a respondent's provider under supervisor guidance to support payment or service eligibility confirmation.Patient telephone calls — answer and route appropriately, providing basic information about services while following established call-handling scripts.Time management basics — organize a daily interview schedule to meet assigned call or appointment quotas within a structured administrative environment.
developing
Standardized questionnaires across multiple topics — administer independently, adapting pacing and tone to diverse respondents in telephone and in-person settings.Data accuracy and completeness — review collected interview records for errors or gaps and correct discrepancies before submission using database or CRM software.Respondent-reported problems — identify patterns of missing or invalid data across multiple interviews and document findings for quality-review reporting.Survey or interview results — compile, code, and record in spreadsheet or database software with consistent formatting to support downstream analysis.Financing and payment options — discuss available plans with respondents or patients, verifying insurance benefits and coordinating billing using medical or ERP software.Application completion support — assist respondents with moderate complexity in completing forms, explaining instructions clearly and checking for omissions.Customer service inquiries — handle routine patient or client questions about financial or medical matters by telephone, applying service-orientation principles.Interview scheduling and workload — manage a recurring caseload with minimal oversight, prioritizing tasks to meet daily and weekly productivity targets.Reading comprehension of policy documents — interpret updated interview guidelines or benefit manuals and apply changes to daily data-collection practice.Social perceptiveness — read respondent cues during interviews to adjust communication style and maintain rapport in sensitive or emotionally charged situations.
proficient
Complex multi-section interviews — conduct autonomously across a full range of topics, ensuring protocol compliance while managing non-cooperative or hard-to-reach respondents.Data validity problems — investigate, analyze, and report systemic issues in survey or interview data collection using critical thinking and inductive reasoning skills.Insurance benefit verification and billing — independently resolve payment discrepancies between provider records and patient accounts using medical and ERP software.Interview dataset quality — perform thorough end-to-end reviews of compiled records, identifying coding errors and implementing corrections to maintain data integrity.Respondents with complex needs — assist in completing detailed applications or questionnaires by drawing on in-depth knowledge of program requirements and eligibility criteria.Telemarketing and outreach campaigns — execute independently, applying persuasion techniques to meet response-rate targets within regulatory and ethical boundaries.Staff and administrative records — maintain comprehensive documentation using CRM and database software, ensuring accuracy and timely updates across the full records lifecycle.Escalated patient or client concerns — resolve financial and procedural questions by negotiating workable solutions with both the respondent and service providers.Interview performance metrics — monitor personal and team output data using spreadsheet tools to identify efficiency gaps and self-correct work practices.Cross-functional coordination — collaborate with medical, billing, and research teams to align interview procedures with organizational data needs and compliance requirements.
advanced
Organizational interview standards and protocols — design and implement across teams, ensuring alignment with regulatory requirements and best practices for data quality.Competency development programs — create and deliver training curricula for new and developing interviewers, using real case examples to build active listening and data-coding skills.Systemic data-quality failures — lead root-cause analysis efforts, recommending and overseeing corrective action plans that improve validity across large-scale survey operations.Technology selection and configuration — evaluate and champion adoption of CRM, database, and medical software solutions that enhance interview workflow and reporting efficiency.Performance measurement frameworks — establish key productivity and accuracy metrics for interview teams, using monitoring tools to drive continuous improvement at the department level.Stakeholder communication — present complex data-collection findings and program outcomes to organizational leadership through structured reports and presentations.Interdepartmental coordination — lead collaboration between administrative, clinical, and research units to integrate interview data into enterprise-wide decision-making processes.Policy interpretation and adaptation — translate evolving regulatory or programmatic guidelines into updated interview procedures and disseminate changes across the interviewer workforce.Budget and resource planning — oversee staffing, scheduling, and tool allocation for interview operations, balancing cost efficiency with data-quality objectives.Organizational service culture — model and champion integrity, cooperation, and respondent-centered values that elevate the professional standards of the entire interviewing function.
Also known as
54 alternate job titles map to this occupation.
Admissions AdvisorAdmissions AssociateAdmissions ClerkAdmissions RecruiterAdmissions RepresentativeAdmissions SpecialistAdmitting ClerkAdmitting InterviewerAdmitting RepresentativeAdmitting WorkerBilingual Field InterviewerCanvasserCensus ClerkCensus EnumeratorCensus TakerCommercial Census TakerConsumer RecruiterCreel ClerkData Collection AssistantData CollectorDesk InterviewerEntry TakerEnumeratorER Clerk (Emergency Room Clerk)Field CanvasserField EnumeratorField InterviewerField RepresentativeField ReviewerForensic InterviewerHospice Admitting ClerkHospital Admitting ClerkIntake CoordinatorInterviewerInterviewing ClerkMarket Research InterviewerOpinion Polls Survey WorkerOutpatient Admitting ClerkOutpatient Interviewing ClerkPolls Interviewer