Occupation · SOC 43-4111
Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Median wage
$43,830
$31,980–$60,960
Projected growth
—
—
Annual openings
—
per year
Employed (US)
157,310
Job Zone 3
Typical preparation
Medium preparation
Stackable credential programs
0 mapped
Core skills
Active ListeningSpeakingReading ComprehensionSocial PerceptivenessWritingTime ManagementCritical ThinkingService Orientation
Knowledge areas
Customer and Personal ServiceEnglish LanguageAdministrativeComputers and ElectronicsMathematics
Technology & tools
Project management softwareMedical softwareData base user interface and query softwareEnterprise resource planning ERP softwareCustomer relationship management CRM software
Representative tasks
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.Identify and report problems in obtaining valid data.Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.Review data obtained from interview for completeness and accuracy.Compile, record, and code results or data from interview or survey, using computer or specified form.Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.Assist individuals in filling out applications or questionnaires.Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.Supervise or train other staff members.Prepare reports to provide answers in response to specific problems.Meet with supervisor daily to submit completed assignments and discuss progress.Locate and list addresses and households.Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
Competency framework
Skill expectations by proficiency level.
emerging
Structured interview questions — ask in sequence under direct supervision to collect basic respondent data such as name, address, and age during scheduled interviews.Interview scripts and protocols — follow without deviation to gather specified information from respondents in a call-center or office setting.Respondent assistance — guide individuals through paper or electronic applications and questionnaires under the direction of a senior interviewer.Data entry forms and computer screens — input interview responses accurately into designated fields using office suite or database software during routine data-collection sessions.Incomplete or inconsistent responses — recognize and flag to a supervisor for review before finalizing an interview record.Active listening techniques — apply to confirm respondent statements and avoid misrecording information during face-to-face or telephone interviews.Office communication tools — use email and word processing software to send routine correspondence and maintain basic staff or appointment records.Insurance benefit inquiries — initiate verification calls to a respondent's provider under supervisor guidance to support payment or service eligibility confirmation.Patient telephone calls — answer and route appropriately, providing basic information about services while following established call-handling scripts.Time management basics — organize a daily interview schedule to meet assigned call or appointment quotas within a structured administrative environment.
developing
Standardized questionnaires across multiple topics — administer independently, adapting pacing and tone to diverse respondents in telephone and in-person settings.Data accuracy and completeness — review collected interview records for errors or gaps and correct discrepancies before submission using database or CRM software.Respondent-reported problems — identify patterns of missing or invalid data across multiple interviews and document findings for quality-review reporting.Survey or interview results — compile, code, and record in spreadsheet or database software with consistent formatting to support downstream analysis.Financing and payment options — discuss available plans with respondents or patients, verifying insurance benefits and coordinating billing using medical or ERP software.Application completion support — assist respondents with moderate complexity in completing forms, explaining instructions clearly and checking for omissions.Customer service inquiries — handle routine patient or client questions about financial or medical matters by telephone, applying service-orientation principles.Interview scheduling and workload — manage a recurring caseload with minimal oversight, prioritizing tasks to meet daily and weekly productivity targets.Reading comprehension of policy documents — interpret updated interview guidelines or benefit manuals and apply changes to daily data-collection practice.Social perceptiveness — read respondent cues during interviews to adjust communication style and maintain rapport in sensitive or emotionally charged situations.
proficient
Complex multi-section interviews — conduct autonomously across a full range of topics, ensuring protocol compliance while managing non-cooperative or hard-to-reach respondents.Data validity problems — investigate, analyze, and report systemic issues in survey or interview data collection using critical thinking and inductive reasoning skills.Insurance benefit verification and billing — independently resolve payment discrepancies between provider records and patient accounts using medical and ERP software.Interview dataset quality — perform thorough end-to-end reviews of compiled records, identifying coding errors and implementing corrections to maintain data integrity.Respondents with complex needs — assist in completing detailed applications or questionnaires by drawing on in-depth knowledge of program requirements and eligibility criteria.Telemarketing and outreach campaigns — execute independently, applying persuasion techniques to meet response-rate targets within regulatory and ethical boundaries.Staff and administrative records — maintain comprehensive documentation using CRM and database software, ensuring accuracy and timely updates across the full records lifecycle.Escalated patient or client concerns — resolve financial and procedural questions by negotiating workable solutions with both the respondent and service providers.Interview performance metrics — monitor personal and team output data using spreadsheet tools to identify efficiency gaps and self-correct work practices.Cross-functional coordination — collaborate with medical, billing, and research teams to align interview procedures with organizational data needs and compliance requirements.
advanced
Organizational interview standards and protocols — design and implement across teams, ensuring alignment with regulatory requirements and best practices for data quality.Competency development programs — create and deliver training curricula for new and developing interviewers, using real case examples to build active listening and data-coding skills.Systemic data-quality failures — lead root-cause analysis efforts, recommending and overseeing corrective action plans that improve validity across large-scale survey operations.Technology selection and configuration — evaluate and champion adoption of CRM, database, and medical software solutions that enhance interview workflow and reporting efficiency.Performance measurement frameworks — establish key productivity and accuracy metrics for interview teams, using monitoring tools to drive continuous improvement at the department level.Stakeholder communication — present complex data-collection findings and program outcomes to organizational leadership through structured reports and presentations.Interdepartmental coordination — lead collaboration between administrative, clinical, and research units to integrate interview data into enterprise-wide decision-making processes.Policy interpretation and adaptation — translate evolving regulatory or programmatic guidelines into updated interview procedures and disseminate changes across the interviewer workforce.Budget and resource planning — oversee staffing, scheduling, and tool allocation for interview operations, balancing cost efficiency with data-quality objectives.Organizational service culture — model and champion integrity, cooperation, and respondent-centered values that elevate the professional standards of the entire interviewing function.
Also known as
138 alternate job titles map to this occupation.
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