Occupation · SOC 43-4199
Information and Record Clerks, All Other
All information and record clerks not listed separately.
Median wage
$48,360
$34,170–$68,850
Projected growth
—
—
Annual openings
—
per year
Employed (US)
143,910
Job Zone —
Core skills
Active ListeningSpeakingReading ComprehensionCritical ThinkingWritingService OrientationSocial PerceptivenessTime Management
Knowledge areas
Customer and Personal ServiceEnglish LanguageAdministrativeComputers and ElectronicsAdministration and Management
Technology & tools
Document management softwareOperating system softwareWeb page creation and editing softwareWord processing softwareMedical software
Representative tasks
Supervise the work of office, administrative, or customer service employees to ensure adherence to qResolve customer complaints or answer customers' questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escalated
Competency framework
Skill expectations by proficiency level.
emerging
Customer inquiries and basic policy questions — respond to using scripted procedures under direct supervisor guidance in an office or service center environment.Records and data entry forms — locate, copy, and file accurately following established protocols in a document management system.Word processing software — produce routine correspondence and simple reports under close supervision in an administrative office setting.Customer complaints — recognize and escalate unresolved issues to a senior clerk or supervisor in a service-oriented work environment.Operating system software and shared drives — navigate and organize digital files following departmental naming conventions under instruction.Oral communications from customers or colleagues — listen attentively and confirm understanding by paraphrasing key information at a front-desk or call-center station.Production, payroll, or shipping records — locate specified entries and flag obvious discrepancies for supervisory review in a record-keeping office.Written procedures and policy manuals — read and apply basic guidelines when completing standard administrative tasks in a clerical role.Time-sensitive filing and data tasks — prioritize a personal daily task list with guidance from a team lead in a busy administrative unit.Personal conduct and data handling — demonstrate dependability and integrity by following confidentiality rules on every assigned record-keeping task.
developing
Customer complaints and policy questions — resolve routine issues independently by applying established procedures in a multi-function office or service center.Production, payroll, and shipping reports — review and verify details for accuracy and completeness with minimal supervisory oversight in a records department.Written responses to customer or staff inquiries — compose clear and professional communications using word processing software in an administrative support role.Document management software — maintain, retrieve, and update records across multiple filing systems to support daily operations in a medium-sized organization.Complex or sensitive customer interactions — apply active listening and social perceptiveness to de-escalate situations before escalating to a supervisor when necessary.Administrative workflows and deadlines — manage competing priorities and self-monitor progress to meet daily output targets in a high-volume clerical environment.Analytical or scientific software and spreadsheets — generate basic reports summarizing operational data for supervisor review in a records or compliance office.New office procedures and software updates — read comprehension materials and adapt personal work methods to revised standards without direct instruction.Team communication and coordination — collaborate with colleagues across administrative units to share information and complete interdepartmental records requests.Compliance and public safety guidelines — apply knowledge of relevant regulations when processing sensitive records in a healthcare, government, or financial services setting.
proficient
Difficult or complex customer problems — resolve autonomously by diagnosing root causes and applying policy knowledge at an organizational service desk or records center.Escalated complaints beyond front-line capacity — guide junior clerks through resolution steps and serve as primary point of contact in a multi-tier customer service operation.Activity records including payroll, production, and shipping data — audit and cross-verify against source documents to ensure data integrity across an enterprise records system.Office and administrative workflows — identify inefficiencies and recommend procedural improvements to management in a full-scope clerical or information services environment.Web page creation and editing software — update internal or public-facing content portals with accurate policy and procedural information in a department-wide knowledge base.Medical or industry-specific software — process specialized records and ensure regulatory compliance without direct supervision in a healthcare or regulated-industry office.Critical thinking and pattern recognition — detect anomalies in data sets or recurring complaint trends and prepare written summaries with recommended corrective actions.Training and guidance sessions — deliver informal instruction to developing clerks on software tools, record-keeping standards, and customer service protocols in the workplace.Cross-functional administrative projects — coordinate with finance, HR, and operations departments to consolidate records and produce comprehensive management reports.Time management across full caseloads — independently prioritize high-volume, deadline-driven tasks including records review, customer responses, and compliance checks.
advanced
Quality standards for office, administrative, and customer service staff — supervise adherence by setting clear performance expectations and conducting regular reviews across a departmental team.Policies and procedures for customer service and record-keeping — develop, update, and communicate organizational guidelines that govern clerk operations at an enterprise level.Escalated and systemic customer service failures — lead resolution efforts by designing corrective protocols and coaching supervisors in a multi-site or large-scale organization.Records systems and document management infrastructure — evaluate, select, and implement software platforms that support compliance and operational efficiency organization-wide.Administrative workforce performance — assess individual and team output data, identify skill gaps, and establish targeted development plans for information and records staff.Organizational policy alignment — translate regulatory, legal, and strategic requirements into operational procedures that govern all records and information clerk functions.Cross-departmental data integrity initiatives — direct audit programs covering production, payroll, shipping, and compliance records to ensure accuracy at an enterprise scale.Budgeting and resource planning for administrative units — lead staffing, technology, and process investment decisions that optimize office operations across the organization.Organizational culture of integrity and dependability — model and institutionalize professional conduct standards through hiring criteria, onboarding, and ongoing accountability mechanisms.Strategic reporting on administrative operations — synthesize records data, complaint trends, and workforce metrics into executive-level insights that drive organizational decision-making.
Also known as
53 alternate job titles map to this occupation.
Admissions EvaluatorAttendance ClerkAuction AssistantClerical InvestigatorCode ClerkCodifierCoding ClerkCreel ClerkCrew ClerkDealer Accounts InvestigatorDictaphone OperatorDictaphone TranscriberDictating Machine TranscriberDiet ClerkDietary ClerkElection ClerkElementary School RegistrarFlight Crew SchedulerFlight Operations SpecialistHand Clerical VerifierImport Export ClerkMercantile ReporterPedigree TracerProbate ClerkProperty TechnicianRacing Board MarkerRecord KeeperRecorderRecorder of DeedsRegister of DeedsRegister of WillsRegistrarReporterRepresentativeSafe Deposit AttendantSafe Deposit ClerkSafety Deposit Boxes CustodianSafety Deposit ClerkSecondary School RegistrarStudent Admissions Clerk