Occupation · SOC 49-9091
Coin, Vending, and Amusement Machine Servicers and Repairers
Install, service, adjust, or repair coin, vending, or amusement machines including video games, juke boxes, pinball machines, or slot machines.
Median wage
$47,350
$31,420–$64,720
Projected growth
—
—
Annual openings
—
per year
Employed (US)
28,260
Job Zone 2
Typical preparation
Some preparation
Stackable credential programs
0 mapped
Core skills
RepairingEquipment MaintenanceTroubleshootingQuality Control AnalysisOperations MonitoringOperation and ControlTime ManagementSystems AnalysisSpeakingService OrientationReading ComprehensionMonitoringJudgment and Decision MakingCritical ThinkingComplex Problem SolvingActive ListeningSystems EvaluationWritingSocial PerceptivenessCoordinationActive LearningEquipment SelectionInstallationPersuasionMathematicsManagement of Personnel ResourcesManagement of Material ResourcesNegotiationManagement of Financial ResourcesLearning StrategiesInstructingScienceOperations AnalysisProgrammingTechnology Design
Knowledge areas
Computers and ElectronicsMechanicalCustomer and Personal ServiceEnglish LanguageEngineering and TechnologyAdministrativeSales and MarketingMathematicsAdministration and ManagementProduction and ProcessingPublic Safety and SecurityPsychologyPersonnel and Human ResourcesEconomics and AccountingEducation and TrainingTransportationBuilding and ConstructionCommunications and MediaChemistryFood ProductionPhysicsTelecommunicationsDesignLaw and GovernmentSociology and AnthropologyMedicine and DentistryTherapy and CounselingPhilosophy and TheologyGeographyBiologyHistory and ArcheologyForeign LanguageFine Arts
Technology & tools
Email softwareInventory tracking softwareMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordWeb browser software
Representative tasks
Repairing and Maintaining Mechanical EquipmentPerforming General Physical ActivitiesMonitoring Processes, Materials, or SurroundingsMaking Decisions and Solving ProblemsGetting InformationDocumenting/Recording InformationHandling and Moving ObjectsOperating Vehicles, Mechanized Devices, or EquipmentCommunicating with Supervisors, Peers, or SubordinatesProcessing InformationPerforming for or Working Directly with the PublicEvaluating Information to Determine Compliance with StandardsRepairing and Maintaining Electronic EquipmentUpdating and Using Relevant KnowledgeInspecting Equipment, Structures, or MaterialsJudging the Qualities of Objects, Services, or PeopleWorking with ComputersMonitoring and Controlling ResourcesIdentifying Objects, Actions, and EventsEstimating the Quantifiable Characteristics of Products, Events, or InformationOrganizing, Planning, and Prioritizing WorkEstablishing and Maintaining Interpersonal RelationshipsAnalyzing Data or InformationSelling or Influencing OthersControlling Machines and ProcessesScheduling Work and ActivitiesThinking CreativelyDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentResolving Conflicts and Negotiating with OthersCommunicating with People Outside the OrganizationInterpreting the Meaning of Information for OthersTraining and Teaching OthersDeveloping Objectives and StrategiesAssisting and Caring for OthersDeveloping and Building TeamsCoaching and Developing OthersProviding Consultation and Advice to OthersCoordinating the Work and Activities of OthersPerforming Administrative ActivitiesGuiding, Directing, and Motivating Subordinates
Competency framework
Skill expectations by proficiency level.
emerging
Machine products and supplies — restock under direct supervisor guidance at assigned vending or amusement locations.Jammed bills and stuck product complaints — identify and clear using step-by-step reference cards on a supervised service route.Basic machine operation — test coin acceptance and product dispensing functions following a written checklist provided by a lead technician.Hand tools and basic test instruments — locate and use under close supervision when replacing simple consumable parts on vending units.Maintenance log entries — record date, location, and service action performed using a standardized paper or digital form.Machine exteriors and accessible internal components — clean and apply lubricant following manufacturer-supplied instructions on a job site.Replacement parts requests — compile a list of needed items and submit to a supervisor for approval and ordering.Wiring diagrams and service manuals — read and reference with supervisor support to identify labeled components on amusement machines.Customer service interactions — respond politely to site-contact questions about machine status during routine service visits.Personal protective equipment and safety procedures — follow all protocols under direction when working around electrical or mechanical components.
developing
Vending and amusement machine product levels — monitor and replenish independently on a multi-stop daily route with minimal oversight.Mechanical malfunctions such as jammed coin mechanisms and misfeeding dispensers — diagnose and resolve without supervisor assistance during scheduled maintenance calls.Machine performance after servicing — test coin, bill, and card-reader functions systematically and confirm correct operation before leaving a site.Worn or failed parts including magnetic card-reader heads and solenoids — replace using hand tools and soldering irons following wiring diagrams.Service and repair records — maintain accurate and up-to-date entries in inventory management or spreadsheet software for a regular account territory.Internal gears, motors, and moving parts — clean and oil on a preventive maintenance schedule to reduce unplanned downtime.Replacement part orders — research part numbers using manufacturer documentation and submit purchase requests through approved procurement channels.Electrical and mechanical faults on ATMs, coin-op, and amusement units — troubleshoot using diagnostic menus and basic test equipment in familiar fault scenarios.Route completion quality — inspect own work against quality control standards before departing each location to ensure machines meet operational benchmarks.Electronic mail and internet browser software — use to communicate service status updates and look up technical bulletins from equipment manufacturers.
proficient
Complex multi-symptom malfunctions on coin, vending, and amusement machines — diagnose autonomously using inductive reasoning and cross-referenced service diagrams across diverse equipment brands.Full mechanical and electrical repairs including soldering, component-level replacements, and control board reseating — perform without oversight on non-routine failure cases encountered in the field.Machine operational parameters such as payout percentages, dispense timing, and bill-acceptance thresholds — adjust and calibrate to manufacturer and site-owner specifications.Repair and maintenance history database — manage and analyze using spreadsheet software to identify recurring failure patterns across an entire equipment portfolio.Parts inventory levels — evaluate consumption trends and proactively order stock to prevent service delays across a full geographic territory.ATM card readers, bill validators, and electronic coin mechanisms — overhaul and restore to full function using precision finger dexterity and arm-hand steadiness on delicate assemblies.Site manager escalations regarding chronic machine downtime — investigate root causes, explain findings clearly, and propose corrective action plans.New or unfamiliar machine models — self-train using manufacturer documentation, online technical resources, and internet browser tools to achieve independent service capability.Quality control inspections — conduct thorough pre- and post-repair assessments, verifying all functions meet performance standards before route completion.Emergency after-hours service calls — respond, diagnose, and resolve critical machine failures at high-revenue locations with minimal guidance and tight time constraints.
advanced
Territory-wide service strategy — develop route structures, preventive maintenance schedules, and response-time standards that maximize machine uptime across a large multi-site operation.Technician onboarding programs — design and deliver hands-on training curricula covering tool use, repair procedures, and safety protocols for newly hired servicers.Equipment reliability metrics — analyze service records and downtime data using spreadsheet and reporting software to drive continuous improvement decisions at the organizational level.Parts procurement and vendor relationships — negotiate supplier agreements, establish reorder-point policies, and manage parts budget to optimize cost and availability across the fleet.Quality assurance standards — author and enforce technical service standards, inspection checklists, and documentation requirements that define acceptable repair outcomes organization-wide.Technology upgrade evaluations — assess emerging cashless payment systems, remote telemetry, and IoT-enabled monitoring tools and lead pilot deployments on the existing machine fleet.Cross-functional stakeholder communication — present equipment performance reports, capital replacement recommendations, and ROI analyses to operations leadership using presentation software.Complex compliance and safety audits — lead reviews of electrical safety practices, regulatory requirements, and workplace hazard controls across all service teams and locations.Senior technician performance development — mentor experienced staff through difficult diagnostic challenges, fostering inductive reasoning and independent problem-solving at the proficient level.Organizational service policies — establish and revise standard operating procedures, documentation standards, and customer service protocols that govern the entire coin, vending, and amusement service operation.
Also known as
62 alternate job titles map to this occupation.
Amusement Machine MechanicArcade Game TechnicianArcade Games MechanicArcade TechnicianATM Mechanic (Automatic Teller Machine Mechanic)ATM Technician (Automated Teller Machine Technician)Automatic Coin Machine MechanicAutomatic Teller Machine ServicerBank Teller Machine MechanicCigarette Machine FillerCigarette Machines MechanicCoin Box CollectorCoin Box InspectorCoin CollectorCoin Machine CollectorCoin Machine MechanicCoin Machine Service RepairerCoin Machine Servicer RepairerCooler DelivererFare Register RepairerField Service TechnicianFountain Vending MechanicFull Service Vending DriverGum Machine FillerJuke Box MechanicJukebox CheckerMachine AttendantMachine FillerMachine Filler ServicerMachine RepairmanParking Meter CollectorParking Meter ServicerPay Station CollectorPin Ball Machine MechanicPin Game Machine InspectorRefurbish TechnicianRegister RepairerRoute AttendantRoute DelivererRoute Vending Machine Servicer