National data — wages and growth are not published by state for this view.
Course · AL
Customer Service
ACCS Innovation Center
Median earnings
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Cost
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Duration
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Completion
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This comprehensive course provides participants with the knowledge and skills necessary to begin working in an entry-level, customer-facing position including frontline staff, team leads, and managers, as well as any professional seeking to enhance their customer service skills. Participants gain a basic understanding of how to take care of customer needs by providing high-quality professional service and assistance before, during, and after the sale.
Active Listening: Demonstrate a basic understanding of techniques for effective listening and understanding customer needs.Adaptability and Flexibility: Demonstrate a basic understanding of strategies for staying adaptable and flexible.Basic Principles: Demonstrate a basic understanding of the basic principles of customer loyalty.Best Practices: Demonstrate a basic understanding of the best practices for responding to customer feedback.Brand Image: Demonstrate a basic understanding of the representation and enhancement of brand image.Challenging Customer Situations: Demonstrate a basic understanding of techniques for handling challenging customer interactions.Continuous Improvement of Products and Services: Demonstrate a basic understanding of how to use customer feedback to improve products and services.Customer Psychology: Demonstrate a basic understanding of customer motivations and expectations.Defining World-Class Customer Service: Define the characteristics of world-class customer service.First Impressions: Demonstrate a basic understanding of the techniques for the initiation of positive customer interactions.Personalized and Memorable Customer Interactions: Demonstrate a basic understanding of the techniques for creating a positive customer interaction that is personalized and memorable.Problem Solving: Demonstrate a basic understanding of the process of problem solving.Professionalism: Demonstrate a basic understanding of guidelines for maintaining professionalism.Reward Programs: Demonstrate a basic understanding of customer loyalty reward programs.Transformation of Challenges into Opportunities: Demonstrate a basic understanding of strategies for transforming challenging customer interactions into positive outcomes.Verbal and Nonverbal Communication: Demonstrate a basic understanding of communication skills for positive customer interactions.