Being aware of others' reactions and understanding why they react as they do.Talking to others to convey information effectively.Actively looking for ways to help people.Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Adjusting actions in relation to others' actions.Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Considering the relative costs and benefits of potential actions to choose the most appropriate one.Motivating, developing, and directing people as they work, identifying the best people for the job.Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Understanding written sentences and paragraphs in work-related documents.Managing one's own time and the time of others.