Certificate · AL

MAP Information Technology

Alabama Adult Education, Alabama Community College System (ACCS)

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MAP credential for entry-level information technology employees. Includes IBM Customer Service and NSE level 1 certificates. 16 hours of curriculum.

in-personProgram details →

Skills taught

Demonstrate clear verbal and written communicationBasic knowledge and understanding of the Information Technology industry and the many pieces that work together to provide IT in various ways.Gather information to troubleshoot and resolve problemsBuild rapport with customersDemonstrate active listening and a customer service orientation
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