Certification

Certified Front Desk Representative (CFDR)

American Hotel and Lodging Educational Institute (AHLEI)

Median earnings
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Cost
$60
Duration
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Completion
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The Certified Front Desk Representative (CFDR) certification is supported by the Skills, Tasks and Results Training® (START) for Front Desk Representative. The online program offers general hospitality knowledge and soft skills training needed in the hospitality industry

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Skills taught

Identify equipment and systems used by front desk staff in a hospitality environmentApply key control procedures to maintain security at the front deskExecute pre-arrival, check-in, and departure processes for hotel guestsApply sales and upselling techniques at the front desk to support hotel revenue
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