National data — wages and growth are not published by state for this view.
Certification
Certified Hospitality Supervisor (CHS)
American Hotel and Lodging Educational Institute (AHLEI)
Median earnings
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Completion
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Effective hospitality supervisors know how to lead, manage time and communicate with their staff. Improve your supervisory skills and get recognition for your knowledge, experience and commitment to professionalism by earning the Certified Hospitality Supervisor (CHS) certification.
Communicate effectively with staff and guests in a hospitality environmentConduct orientation and training for new and existing employeesStaff and schedule employees to meet departmental productivity objectivesImprove employee performance through coaching and feedbackHandle problems and conflict in a hospitality workplaceMotivate and build teams to support guest service objectivesLead staff to meet management objectives for productivity and quality guest serviceManage time to perform daily supervisory duties effectivelySchedule employees to meet operational coverage requirementsTrain employees to meet departmental performance standardsInterview candidates as part of hiring decisions in a departmentDiscipline employees in accordance with workplace standardsInspect work to ensure quality guest service standards are metConduct performance reviews for departmental employeesSolve workplace challenges to maintain daily operationsEarn respect and trust from employees through supervisory leadership