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Course · AL
Computer Maintenance and Troubleshooting
Career and Technical Education, Alabama State Department of Education (ALSDE)
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Computer Maintenance and Troubleshooting presents the problem-solving skills needed to perform maintenance, troubleshooting, and upgrades to various computer systems in home or office settings. Topics in this course include operational procedures, operating systems maintenance, software troubleshooting, and security.
Compare and contrast common operating systemsEvaluate and critique features of a given operating system used by a clientDemonstrate methods for installing and upgrading operating systems in actual or simulated settingsSelect and use system utilities and tools and evaluate the results in an actual or simulated work environmentResolve common connectivity issues and explain how to use utilities and tools as part of this processConfigure Microsoft Windows network settings on a computer in an actual or simulated work environmentUse features and tools of Mac and Linux operating systemsUse the best practice methodology to install, replace, and upgrade system componentsTroubleshoot problems related to motherboards, RAM, CPUs, expansion cards, and powerTroubleshoot hard drive failures and RAID array issuesTroubleshoot technical problems common to mobile devices, using effective safety proceduresSolve common problems with wired and wireless networksExplain how system utilities are used to maintain optimum computer performanceTroubleshoot common problems with various operating systems, using industry standard solutionsResolve PC security issues including pop-ups, security alerts, slow performance, connectivity issues, and crashes or faiTroubleshoot common mobile operating system application issuesResolve mobile operating system security issuesExplain how physical security measures enhance the safety of devices, systems, and networks, including badge readersExplain how logical security tools protect networksExplain wireless security protocols and authentication methodsPerform maintenance to detect, remove, and prevent malwareDescribe how social engineering threats and vulnerabilities impact users, including phishing, spear phishingExplain differences in security settings, including user authentication and administrator rightsImplement best practices to secure a workstationExplain and use effective methods for securing mobile devicesSummarize methods of data destruction and disposalConfigure security of wireless and wired networks including assigning IP addresses, firewall settings, updates, and physExplain the concept of technical change management in a given, industry-related scenarioCreate and implement a plan for technical documentationCreate and implement processes and options for basic disaster prevention and recovery