National data — wages and growth are not published by state for this view.
Course · AL
Customer Service and Sales
Career and Technical Education, Alabama State Department of Education (ALSDE)
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Customer Service and Sales is designed to provide instruction on basic principles of customer service and selling. This course focuses on the identification and classification of customer services, technology literacy issues related to customer service, and the human relations, leadership, organizational, and communication skills necessary for success in customer service.
Discuss and demonstrate ways to value diversityDemonstrate digital literacy related to customer serviceDemonstrate the communication skills necessary for success in customer serviceApply conflict and dispute resolution techniquesIdentify the types of customer serviceDescribe and demonstrate the human relations skills required for effective customer serviceDescribe the duties of a customer service representativeDescribe and perform telephone and online activities applicable to customer serviceDescribe the importance of utilizing follow-up techniques after a sale has been completedCompare and contrast wholesale, retail, and professional sales and their effects on the economyAnalyze and apply the steps needed for effective sales presentationsDescribe the characteristics and behaviors of a successful salespersonUtilize effective techniques and procedures for customer service sales activitiesIdentify ways that businesses are obligated to follow throughGather and share information on ethical requirements in customer service and salesExamine and share information on the importance of business image and reputation in sellingExplore the methods businesses use to promote customer satisfactionDevelop a plan for pursuing a career in customer service and sales