Course · AL

Hotel, Resort, and Lodging Management II

Career and Technical Education, Alabama State Department of Education (ALSDE)

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Hotel, Resort, and Lodging Management II is designed to prepare students for careers in the hotel, resort, and lodging industry by providing practical experience through an internship at an approved property. Course standards require students to rotate through multiple departments of a lodging property to gain hands-on experience in its daily operations, including front desk, housekeeping, and food services.

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Skills taught

Prepare the front desk of a hotel or resort for a shiftDemonstrate the operation of the front deskComplete the lead sheet and share it with the director of sales or general managerExplain hotel safety procedures, identifying the location of the emergency procedure bookClean a guest room following corporate and health department policies and procedures, including making up the guest bedIdentify the location of the Material Safety Data Sheet book and explain its useDemonstrate the process for having a meal segment ready to serveExplain what is involved in a state health inspection of kitchens and dining areasExplain the process for ordering foods, beverages, and supplies needed for foodservice operationsExplain procedures for communicating with guests who require dietary accommodations
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