National data — wages and growth are not published by state for this view.
Certification
Customer Experience Professional (CCXP)
Customer Experience Professionals Association
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CCXPs possess comprehensive knowledge across all facets of customer experience management, from strategy development to implementation and measurement.
Assess infrastructure and design voice of the customer programs to capture internal and external CX dataIdentify customer and employee touchpoints and determine gaps in the customer experienceCollect experience feedback from customers and employees using qualitative and quantitative research methodsCreate and align a customer experience strategy to organizational strategy, goals, and brand valuesDevelop a business case and communicate the CX strategy to stakeholdersIdentify and align key CX metrics to organizational strategy to support executive buy-inDevelop frameworks to link improved experience metrics to business outcomesAnalyze and report CX metrics and insights to demonstrate ROI and business valueUtilize customer insights to define and prioritize experience requirements and opportunitiesEstablish and facilitate an end-to-end CX design process using human-centered design approachesImplement CX design and integrate processes for continuous customer experience improvementAssess and determine strategies for sustaining a customer-centered organizational cultureManage executive accountability and align business goals with a customer-centric culture