Certification

Certified Customer Service Manager

Customer Service Institute of America

Median earnings
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Cost
$2,250
Duration
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Completion
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Our Certified Customer Service Manager Course and the only formal and internationally recognized “Certified Customer Service Manager” designation has been developed with a mix of technical rigor and practical workplace-based projects with a focus on developing leaders in the customer service discipline. It’s your gateway to a better future for you and stellar service for your customers.

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Skills taught

Knowledge of Customer Service as a Driver of Business Growth and ExcellenceDevelop and Apply Strategic Customer Service ApproachesApply Service Principles To Drive ProfitabilityApply Leadership Practices For Service ExcellenceBuild and Manage Service Infrastructure In Customer Service OperationsMeasure and Continuously Improve Customer Service PerformanceManage People In Customer Service Operations
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