National data — wages and growth are not published by state for this view.
Certification
HDI Desktop Advanced Support Technician (HDI-DAST)
HDI
Median earnings
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Cost
$899
Duration
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Completion
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This desktop support training certification validates that desktop and advanced technicians possess the required best practice knowledge and skills to provide quality technical support to customers and guidance to stakeholders.
Recognize the role and value of advanced desktop support within the broader support organizationCollaborate with business stakeholders to optimize performance and drive operational efficiencyApply advocacy and business relationship management skills to enhance communication and customer experienceDifferentiate troubleshooting from problem solving to address root causes effectivelyUse active listening and communication strategies to manage challenging behaviors and support complex user needs