National data — wages and growth are not published by state for this view.
Certification
ITIL® 4 Foundation
HDI
Median earnings
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Cost
$2,499
Duration
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Completion
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ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Knowledge of IT Service Management Principles and ITIL 4 FrameworkApply Key Service Management Concepts Including Value Co-Creation Service Relationships Outcomes Costs and RisksApply ITIL 4 Guiding Principles In Service Management ContextsApply the Four Dimensions of Service Management Including Organizations People Information Technology Partners and Value StreamsApply the Service Value System and Service Value Chain In IT Service ManagementDrive Continual Improvement Using the Continual Improvement Model In IT Service ManagementApply ITIL Management Practices Including Incident Problem Change and Service Request Management In IT Service Operations