Certification

Certified Medical Administrative Assistant (CMAA)

National Healthcareer Association (NHA)

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Medical administrative assistants (also called medical office assistants or medical secretaries) are critical in keeping healthcare offices running smoothly, and also play an important role in the patient experience.

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Skills taught

Reviewing and answering practice correspondenceOperating computer systems to accomplish office tasksAnswering calls and scheduling appointmentsGreeting patients and updating electronic medical recordsUpdating and maintaining patient and other practice-specific informationCoordinating operation reports such as time and attendanceOperating office software and equipment
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