Demonstrate professional communication and customer relations skills in automotive service consultingObtain, document, and confirm vehicle and customer information on repair orders in automotive servicePresent and explain inspection results, estimates, and service recommendations to customersIdentify and communicate vehicle service and maintenance needs using vehicle history and manufacturer schedulesHandle customer complaints and perform customer follow-up in automotive service consultingApply product knowledge of vehicle systems including engine, drivetrain, chassis, and body components in service consultingApply knowledge of warranty policies, service contracts, technical service bulletins, and recalls in automotive serviceIdentify vehicles using VIN, production data, and component identification in automotive service consultingManage shop workflow including repair order processing, parts availability, technician communication, and service progress monitoring