Certified Front Desk Representative (CFDR)

A Certified Front Desk Representative certification means the lodging professional has the knowledge to effectively handle all aspects of the role. This includes proper presentation, property knowledge, guest service, pre-arrival and arrival duties, occupancy, departure procedures and end-of-shift responsibilities. In addition, they have proven they understand the foundations of hospitality professionalism adhering to both general and property-specific standards. Teamwork, communications, fol...