Certified Guest Service Professional (CGSP)

Recognized worldwide, a CGSP designation indicates a solid understanding and application of the seven essential elements of guest service in the lodging or tourism industry. These elements are taught through video-based scenarios from either a lodging perspective or a broader examples of tourism venues. The CGSP certification exam consists of thirty questions where students demonstrate their understanding of the following, Define the basic elements of emotionally engaged guest service. Prepar...