Certification

Customer Service and Sales

NRF (National Retail Federation) Foundation

Median earnings
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Cost
$55
Duration
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Completion
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The Customer Service & Sales credential is RISE Up's intermediate course for youth and adult learners improving skills in a customer-facing role.

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Skills taught

Knowledge of customer life cycle in retail contextDevelop customer engagement strategies in retailAssess customer needs and close salesRead customer body language during sales interactionsIncrease customer satisfaction and retentionApply problem-solving and teamwork skills in retail
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