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Certification
ITIL 4 Strategist: Direct, Plan and Improve
PeopleCert (AXELOS)
Median earnings
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Cost
$1,003
Duration
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Completion
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Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
Understand the key concepts of ITIL 4: Direct, Plan, and ImproveLearn the importance of value, outcomes, costs and risksEstablish effective governance structures and ensure compliance with relevant regulations, standards and policiesDefine, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processesExplore the concepts and practices of continual improvement using feedback and dataGain understanding of IT service risk management to avoid disruptions and lossesUse value stream mapping to identify areas for process improvement and optimise the flow of valueEnhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of servicesAssess what needs to be planned and use key principles and methods to ensure effective deliveryFocus on organisational change management in IT service management and continuous improvement