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Certification
ServiceNow Certified System Administrator (CSA)
ServiceNow
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The ServiceNow Certified System Administrator (CSA) exam confirms you have the knowledge and skills to configure, implement, and maintain the ServiceNow system. This certification validates their ability to navigate the platform, configure applications, manage databases, and implement self-service and automation. Certified individuals handle data migration, integrations, and customizations to support efficient and scalable ServiceNow operations.
Navigate and Configure the ServiceNow Platform and InstanceInstall and Manage Applications and Plugins in ServiceNowPersonalize and Customize the ServiceNow Instance and User InterfacesConfigure Lists Filters and Tags in ServiceNowConfigure Forms Templates and Advanced Form Options in ServiceNowManage Tasks and Visual Task Boards in ServiceNowCreate and Manage Visualizations Dashboards and Analytics in ServiceNowConfigure Notifications within the ServiceNow PlatformManage Knowledge Base Content in ServiceNowConfigure and Maintain the ServiceNow Service CatalogBuild and Manage Workflows using Workflow Studio in ServiceNowConfigure Virtual Agent for self-service automation in ServiceNowManage Data Schema and Database Structure in ServiceNowConfigure Application and Access Controls in ServiceNowImport Data into the ServiceNow PlatformManage CMDB and CSDM in ServiceNowApply Security Center and Shared Responsibility Model in ServiceNowConfigure UI Policies and Business Rules in ServiceNowManage System Update Sets in ServiceNowApply Scripting Techniques within the ServiceNow Platform