Occupation · SOC 41-3091
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Sell services to individuals or businesses. May describe options or resolve client problems.
Median wage
$66,260
$36,930–$142,040
Projected growth
—
—
Annual openings
—
per year
Employed (US)
1,189,330
Job Zone 2
Typical preparation
Some preparation
Stackable credential programs
100 mapped
Core skills
SpeakingActive ListeningPersuasionSocial PerceptivenessService OrientationReading ComprehensionCritical ThinkingNegotiation
Knowledge areas
Customer and Personal ServiceSales and MarketingEnglish LanguageAdministration and ManagementMathematics
Technology & tools
Apple macOSCustomer relationship management CRM softwareEnterprise application integration EAI softwareHubSpot softwareIBM SPSS StatisticsJamBoardMicrosoft DynamicsMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft WordSalesforce software
Representative tasks
Provide customer service by greeting and assisting customers and responding to customer inquiries anDirect and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in Examine merchandise to ensure that it is correctly priced and displayed and that it functions as adv
Competency framework
Skill expectations by proficiency level.
emerging
Customer greetings and initial inquiries — deliver using scripted protocols under direct supervisor guidance on the sales floor.Basic product and service information — communicate verbally to walk-in customers with support from reference materials.Customer complaints — recognize and escalate to senior staff following established complaint-handling procedures.Merchandise pricing and display — inspect for accuracy under supervisor direction on the retail or service floor.CRM software entry — input customer contact data and basic interaction notes under guided instruction.Sales activity logs — record daily transactions in spreadsheet software following a provided template.Active listening techniques — apply during customer conversations to identify immediate needs in a service environment.Service offerings and pricing tiers — read and comprehend from provided marketing and product documentation.Cash receipt records — assist with reconciliation tasks under close oversight at the point-of-sale station.Email correspondence — draft routine customer replies using office suite software with supervisor review before sending.
developing
Customer inquiries and complaints — respond independently and resolve common issues using established service guidelines on the sales floor.Merchandise functionality and display standards — verify and correct regularly without supervisory prompting during floor walkthroughs.Sales persuasion techniques — apply during one-on-one customer interactions to promote service packages in a moderate-volume environment.CRM software records — maintain and update customer profiles, interaction histories, and follow-up tasks on a routine daily basis.Sales performance data — monitor using spreadsheet and ERP software to flag service quality gaps for team review.Social perceptiveness — use to read customer reactions and adjust communication style during service consultations.Product and service upsell opportunities — identify and present based on customer needs analysis in a standard sales context.New staff onboarding tasks — assist with by demonstrating floor procedures and customer interaction standards under manager direction.Service agreements and contract terms — read and explain accurately to customers using plain-language communication.Inventory status and stock levels — check using enterprise application software to confirm service or product availability during customer requests.
proficient
Customer service quality — oversee across the full sales team by monitoring interactions and intervening to resolve escalated complaints autonomously.Sales floor operations — manage end-to-end including merchandise display, pricing accuracy, and customer flow without supervisory direction.Negotiation with clients — lead independently to close service agreements, handling pricing objections and customizing terms to fit customer needs.Sales and marketing software — utilize to design and execute targeted outreach campaigns aligned to customer segments and service goals.Employee sales activities and inventory-taking — supervise directly, providing real-time coaching and performance feedback on the sales floor.Non-routine customer situations — assess and resolve using critical thinking and deep knowledge of service offerings and company policy.Sales performance metrics — analyze using analytical software and ERP data to identify trends and recommend actionable improvements.Service delivery gaps — diagnose through ongoing monitoring of transaction records and customer satisfaction signals across multiple channels.Cross-functional coordination — facilitate between sales, administration, and operations teams to ensure consistent customer experience and accurate order fulfillment.Training materials and process documentation — develop for service representatives using office suite and graphics software based on observed operational needs.
advanced
Sales strategy and service standards — define at the organizational level, translating business objectives into actionable targets for the full sales team.Sales team performance culture — cultivate by modeling consultative selling behaviors, setting expectations, and recognizing achievement across the department.Customer relationship management framework — design and govern, establishing CRM usage protocols and data quality standards enterprise-wide.Revenue growth initiatives — lead by identifying new service markets, developing pricing structures, and sponsoring go-to-market plans.Enterprise resource planning and sales system integration — oversee to ensure accurate, real-time data flows support both operational and strategic decisions.Organizational service quality benchmarks — establish and monitor, using analytics dashboards to hold leadership accountable to customer satisfaction outcomes.Workforce development programs — build for sales representatives, incorporating coaching curricula, credentialing pathways, and performance review frameworks.Senior stakeholder negotiations — lead for major accounts and partnership agreements, representing the organization's service value at the executive level.Budget and resource allocation for sales operations — direct by analyzing financial performance data and aligning staffing and technology investments to growth priorities.Cross-departmental policy and process reform — champion to remove barriers to customer service excellence and ensure compliance with sales ethics and regulatory standards.
Also known as
35 alternate job titles map to this occupation.
Account ExecutiveAccounts ManagerAccounts RepresentativeAutomobile Club Membership Sales AgentAutomotive Sales Consultant (Auto Sales Consultant)Business Services Sales RepresentativeBusiness-to-Business Sales RepresentativeClient Relationship ConsultantCustomer Service Representative (Customer Service Rep)Customer Service Sales Representative (Customer Service Sales Rep)Field Sales ConsultantField Sales RepresentativeIndependent Sales RepresentativeInside Sales and Customer Service Representative (Inside Sales and Customer Service Rep)Inside Sales RepresentativeMarketing RepresentativeMember Service Representative (Member Service Rep)Member Services Representative (Member Services Rep)Membership Representative (Membership Rep)Membership SolicitorOutside Sales RepresentativePest Control Service Sales AgentProduct SpecialistRoute Sales Representative (Route Sales Rep)Sales AdvisorSales AgentSales AssociateSales ConsultantSales CoordinatorSales Development RepresentativeSales Representative (Sales Rep)Sales SpecialistSalesmanTechnical Sales RepresentativeWireless Sales Specialist