23 credential programs ladder toward this occupation. Median wage on completion: $66,260. See full occupation profile →
Micro-Credential
Advanced Customer Service and Sales
NRF (National Retail Federation) Foundation
Short-Term Certificate
Baccalaureate Certificate in Professional Selling
University of North Alabama
AL
Certificate
Business: Retail Business Management
Coalinga College
Associate's Degree
Business: Retail Business Management
Coalinga College
Course
CTE Lab in Marketing
Career and Technical Education, Alabama State Department of Education (ALSDE)
AL
Demonstrate expertise in a specific occupation within the Marketing ClusterConduct investigative research on a selected topic related to marketing using approved research methodology, interpret fDemonstrate higher order critical thinking and reasoning skills appropriate for a career in marketingApply enhanced leadership and professional career skills needed in a marketing career
Course
Career Pathway Project (Cpp) in Marketing
Career and Technical Education, Alabama State Department of Education (ALSDE)
AL
Create a formal, narrative proposal that communicates a specific concept, creates a processConduct independent research related to the selected marketing projectWrite a detailed report on the chosen marketing project, following established conventions for format, grammarProduce an original multimedia presentation based upon marketing project research and resultsDesign and create a project portfolio that documents all components of the marketing project
Certification
Certified Customer Experience Professional
Customer Service Institute of America
$285 cost
Knowledge of the Importance of Service In Customer Focused OrganizationsApply Customer Focused Service Principles In Service DeliveryIdentify and Respond to Customer Wants and NeedsManage Customer Expectations and Perceptions In Service DeliveryIdentify and Manage Moments of Truth In Customer Service InteractionsBuild Internal Partnerships To Support Customer Service Delivery
Certificate
Customer Service
Glendale Community College (CA)
Micro-Credential
Customer Service
Small Business Administration
Certificate
Customer Service: Effective Communication Approaches
Southwestern College (CA)
Certificate
Customer Service: Effective Teams
Southwestern College (CA)
Certification
Customer Success Manager
Cisco Systems
$300 cost
Develop customer success plans and adoption strategiesManage customer lifecycle from onboarding through renewalAnalyze usage data to identify expansion opportunitiesImplement barrier removal strategies for technology adoptionConduct business reviews and outcome-based conversationsCoordinate cross-functional teams for customer value delivery
Course
Digital Marketing
Career and Technical Education, Alabama State Department of Education (ALSDE)
AL
Gather and share information on branding and brand positioning techniques and strategiesExplain pertinent issues regarding digital citizenship and ethicsExplain how firms use marketing segmentation to identify and test target marketsExplain the importance of content creation in digital marketingCreate and audit content on digital platformsDescribe the ways social media are used for promotion, engagement of customers, customer service, brand building
Micro-Credential
Diploma in Customer Service
Alison
Micro-Credential
Diploma in Retail Management
Alison
Course
Marketing Principles
Career and Technical Education, Alabama State Department of Education (ALSDE)
AL
Apply knowledge of logistics (distribution) and channel management to manage supply-chain activitiesGather and share information about the economic environments in which customers functionIdentify concepts, processes, and behaviors associated with successful entrepreneursDemonstrate knowledge of international business and marketing conceptsExplain marketing principles in relation to the free enterprise system and the global trade environmentEvaluate how the “four P’s” of marketing (Product, Price, Place, Promotion) directly impact businesses
Post-Baccalaureate Certificate
Micro-credential in Professional Selling
University of North Alabama
AL
Micro-Credential
Omnichannel Retailing
NRF (National Retail Federation) Foundation
Bachelor's Degree
Professional Sales
University of South Alabama
AL
Certificate
Professional Sales
Anderson University (SC)
Certificate
Professional Sales Certificate
University of Alabama at Birmingham
AL
Course
Retail and Fashion Marketing
Career and Technical Education, Alabama State Department of Education (ALSDE)
AL
Gather and share information on the scope of the fashion industry and the impact that it has on the economyDescribe the economic impact of global trade on business decisions and operationsDiscuss the marketing concepts used in retail and fashion merchandisingResearch how leveraging the “four P’s” of marketing (Product, Price, Place, Promotion) can affect potential reachEvaluate and explain the effects of store layouts and merchandise presentation on customer behaviorDesign a display for a specific store, season, and type of fashion
Course
Sports and Entertainment Marketing
Career and Technical Education, Alabama State Department of Education (ALSDE)
AL
Interpret marketing concepts as they apply to sports and entertainment marketingApply concepts of marketing information management to sports and entertainment marketingCompare and contrast the elements of promotion (sales promotion, advertising, personal selling, public relationsDiscuss the use of public relations and publicity as promotional tools in sports and entertainment marketingInterpret the elements of the selling process as they relate to sports and entertainment marketingInterpret branding concepts as they apply to sports and entertainment marketing